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North Conway, NH

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Carter's Babies & Kids

5.0 (1 review)
Open • 9:00 am - 9:00 pm

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8 years ago

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Nikki W.

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This was a decent store and in very good shape to start the Labor Day shopping experience. I can't…read morespeak to how the store is up kept while the throngs of people venture in and out on a busy day. They seemed to have a decent amount of inventory in all sizes throughout the store. As I have stated in other Polo reviews it has been confirmed by a Polo employee that the merchandise in the outlet stores is made specifically for this venue. It is not the same quality as that found in major department stores, etc. and they should disclose this. However, they don't. On this particular visit the number of employees out numbered the shoppers so it felt like someone was watching EVERY move. If I went to reach for an item the "can I help get you a size" was vocalized BEFORE I even touched the goods. This got annoying after the 3rd time. Good customer service is nothing to frown upon but feeling like you are being watched as a potential shoplifter is not a comfortable shopping experience. Back off the customers and they will see you standing in a fixed place if they need you.

I've been a fan of Ralph Lauren because of their excellent quality and fabrics for a long time. I…read morehad a great experience at the North Conway Ralph Lauren store. This store was well-stocked and had a great selection with tons of discounts and Clearance. The best part was Olga, one of the staff attendants, who went above and beyond to help me and my husband. She made us feel comfortable, provided excellent styling recommendations, and didn't mind at all going to get us different sizes when needed. The staff was very accommodating; they also didn't have my size in a shirt that I absolutely loved, but they were able to mail the shirt in my size with free shipping to my home. I left Ralph Lauren very happy with the purchase and their customer service. Thank you, Olga!

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Famous Footwear Outlet

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You could find a deal here but I find the selection too narrow within the brand. Like Sketcher…read morebrand. Famos footwear only had a section of an isle devoted to it. Just around the corner, there is a whole Sketcher store that carry their whole line. The sales staff is not very helpful or energetic .....

I went into this Famous Footwear location to find shoes for my toddler, who has autism and other…read moredisabilities. Instead of feeling welcomed, we were made to feel like an inconvenience from the moment we walked in. One employee spent much of our visit sneering and making faces at us. She eventually approached us and told my child she could not sit on an empty bottom shelf. I immediately corrected my child and respected the request, even though I honestly did not understand what harm she was causing by sitting there. My child had a significant reaction because that space had become a safe place for her. Anyone who has experience with autism knows that removing a child from a perceived safe space can sometimes result in a big reaction. Rather than showing even a little patience or understanding, this employee continued to make faces at us from across the store while we tried to help our child regulate, so we could leave. I understand employees have rules to enforce. What I do not understand is the complete lack of compassion. My child is disabled. She was not being malicious, disruptive, or intentionally disrespectful. She was a toddler struggling with a situation she did not understand. Watching an employee visibly judge us while we were trying to help our child was incredibly upsetting. We walked into the store looking for shoes and walked out feeling like our family wasn't welcome there. Families with children who have disabilities deserve better than this. Management should seriously consider addressing how employees are expected to treat customers with disabilities and families who may need a little extra patience and understanding.

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Carter's Babies & Kids - accessories - Updated October 2026

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