I actually enjoy Dr. Boyd very much but his front office staff is so rude and unprofessional that it's not even worth the time or money to go there. I am a disabled veteran and I get the majority of my health care for free through the VA so I don't carry health insurance. When I asked about certain things on my bill because I pay for them directly out of pocket and I paid at the 1st visit over $300, was told that I still had a remaining bill of $469 at the 2nd visit, I felt a question was warranted as I had not had anything done and I don't understand why an initial doctor's visit would have cost over $700 when there was no bloodwork etc. The lady at the front desk very loudly and rudely snapped at me that if I was worried about it I should probably get insurance. She is snappy when asked the simple of questions (like what am I being seen for), and refuses to communicate with the doctor. Example: when I come in for what should be a simple prescription pick up and I'm told you have to be seen by the doctor today and it's going to be $300, I feel like it's OK to ask what I'm being seen for, apparently she feels otherwise. When I asked if she could double check that with the doctor because at the last visit he told me face-to-face that I would not need to be seen every time I pick up prescription, she loudly and rudely told me that she's not going to ask the doctor because she already knows. The 1st time it happened she got so loud with me that one of the ladies came from the back to address the situation, intervene and smooth things over. I just don't feel that it's appropriate to be spoken to in that manner when I'm asking what I feel are perfectly logical questions. Because of her attitude I went from June until September without medication because I just did not want to be yelled at again, I decided that was ridiculous because I was paying for a service and I would try again, I called in 3 days ahead of time to let them know I was coming, and that as I had not taken my medication for the last 3 months come at it would not show up in my lab work. I was told it would be ready for pick up but again when I got there, I was told I would need to be seen by the doctor. I asked again what I had to be seen for, and I was told I needed to be drug tested and have labs. I again explained that I have not been on my medications for 3 months, and my lab work is going to reflect that, and that when I had called the prescription in on the phone I told them that and was told it wasn't going to be a problem because the doctor would see that I was out of my medications and I could pick up the prescription and then have to come back and do lab work the following month, which I agreed to. What I got in response was an eyeroll, sigh and the question "What do you want me to do about it?" My response, "Nothing, I'm going to find another physician." To be fair it's only the one person in particular who seems to have a horrible attitude every time I go, but I'm not going to pay $300 out of pocket every time I'm seen to be treated like a subhuman. I love Dr. Boyd but I will not be back to this practice. read more