This is not Carter anymore. This is Marburger Chevrolet and if I could, I would've gave them zero stars they literally do terrible work very very impatient and rude, especially Wyatt the GM. after doing $5000 worth of work to my truck I literally drove it about 15 miles and it stopped running on the middle of 85. This is a terrible business. Don't waste your time here keep going find another dealership in the office girl that's in there too Amanda terrible person. read more

Carter Chevrolet - Non working running light. - Car Dealers Near Me - Shelby, North Carolina

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It is very rare for me to give a business a one star rating. I try to give businesses the benefit of doubt and even second and third chances. But that is not the case with this dealership. When business's start to believe that customers needs them more than " their needing the customer", a bad paradigm shift has taken place. In short, I was excited about a specific vehicle this dealer had on the lot. I filled out an online customer contact form and was promptly contacted by a sales person. The sales man was was not particularly cordial, but generally factual and direct. I confirmed the availability of the vehicle I was interested in. I then inquired about my sending info and pics on a rarely driven, garage kept vehicle for trade in value. The salesman was insistent that I bring the vehicle in to obtain trade in value. Its well over an hour drive to reach the dealer from my home. And given "Covid times" every business I have been in touch with has been very accommodating in outlining and respecting contactless protocols. Carter Chevrolet did not get the memo on this interface option. It was obvious in the tone and tenor of the salesperson. Bottom line, i'm not driving 1.5 hours on I-85 to get a probable low ball offer on the trade quote for a 12 year old vehicle. I forwarded nearly 20 pics of the possible trade in vehicle along with the VIN number and a few added notes like mileage, etc, I got a phone call from the salesperson later that day with a ridiculously low trade value offer. Additionally, the salesperson tells me that my stated mileage does not align with a carfax report ran by the dealer. I figured this could be easily addressed by sending a picture of the odometer to the dealer. I took the pic and promptly sent it. The salesperson calls me an hour later and says "Your odometer does not align with the carfax report. It must have been rolled back". I'm thinking "Are you F-ing serious"!! There is a difference in 7k miles and these guys are accusing me of rolling back an odometer on a 12 year old vehicle. I let them know that I was offended by the trade in value offered and horrified by their accepting some carfax report over my picture submittal of the actual odometer. Who rolls back odometers? And whoever takes on such a ridiculous task, probably does not roll them back by just 7,000 miles. Their report read 80,000 miles, but actual miles are 73,300, as reflected in my pic. There was some mix up somewhere. When I forwarded them a pic of the actual odometer, I sincerely thought they would value customer documentation over some report that is obviously in error. But their response; "You apparently rolled back the odometer at some point". Unbelievable!! The salesman detected my dismay and reached out to the GM. At this point, I had no interest in purchasing a vehicle from these folks.. If this is what you get before the sale, imagine what you get following. In any case, I got a text from the GM basically stating, ,..... "You didn't bring the vehicle in for review, The salesman is a nice person. Here's the carfax report. It reads 80k miles. You need to take any issue you have up with your local DMV, not us. We hope you find a dealer closer to your location". Paraphrasing, but true! You can't make this stuff up. I promptly sent the GM my perspectives on placing customers first along with key lessons to consider moving forward. He responded, "We don't need your lessons". My final response "You've already got'em" Draw you own conclusions. read more

Terrible service. Technician turnover is high. My car has been months and the part has come in and I was told one day it would be ready and I called because no one calls me and I was told maybe tomorrow...what ? For a vehicle that has been there over 7 months. This is the worst service I have ever experienced ! read more

Had a weird issue with a 2015 chevy Malibu that has been going on for months, took to another dealership and they could not figure it out, took to Marburger chevy and they got it fixed. Easy to deal with and fair Labor price compared to other dealers. Everything was neat and clean and everyone seemed happy to be there which isn't the case at most places now a days. Definitely will use again if the need arises. Thank you! read more

We recently traded in my X3 on a 2021 Tahoe. I had been searching for about a month for specific things and I finally found one at Carter. My husband dealt with Katie (salesman) throughout the buying experience as well as Kam. I literally cannot say enough GREAT things about Katie. She did wonderful working with my husband and has been a pleasure dealing with after the deal was done.Chris Greene is rude to employees and customers (when an employee tries to introduce you to a customer - you shouldn't throw your hands up saying "I'm not here!") Kam was nice to my husband but apparently his demeanor changes when speaking to women. After purchasing an expensive car from them, I attempted to order floor mats through Chevrolets website. The cargo mat could not be shipped to my home address and the closest pick up location for dealerships was Lincolnton. My husband reached back out to Kam who said they could order them for us, no problem and they came with a $100 manufacturer rebate. (If I was ordering online it was a "GET20" [20% off coupon code] on a $250+ purchase) --the floor mats were a little over $400 (already absurd I am having to pay for these separately.) It took about a week for all the mats to come in. When I went to pick them up along with a tag holder for the front (+$36) I was told it would be an additional $25 to have that put on and would need to return later because they didn't have time as well as suddenly no one knowing what manufacturer rebate I was referring to. Mrs. Carter (super nice) said she would check. That is when Kam decided to come and stand super close to my face to let me know "you must have misunderstood because that's not what I said" I explained the rebate and was asked to then prove what I was saying. Pulled up Chevrolets website, added all things to my cart, found the discount code and added that back in to show everyone that it does in fact say 20% off your purchase. I was told that was an online deal only (although they had to order the mats online because they didn't have them) Finally, Tammy (office manager) came by and fixed the entire issue and just took 20% off of my order, no problem. Ryan in the service department also has excellent customer service. So thank you to Katie, Tammy, Mrs. Carter & Ryan - y'all are WONDERFUL. Kam - you should probably find a job not working with the public because you literally suck. Adding in that Carter & Destinee are also wonderful. read more

Carter's agreed to fix my son's ZL1 Camaro after a dealership in Charlotte broke the wiring harness while trying to fix the rear view mirror camera. They have now had his car for 4 months and it still isn't fixed. As a matter of fact they have caused more damage to the car, scratches on the hood, steering wheel and on the inside of the door from dragging the seat out. They left it outside one evening with the windshield out after they were closed and my husband and I just happened to drive by and see it. My son is paying a $950 a month car payment plus insurance for his car to sit in their shop torn apart. They have lied numerous times and one of the management members cussed at my husband in front of our boys. We contacted corporate but that wasn't any help. They finally offered to buy the car back but didn't offer enough for him to replace the car not to mention loosing the $18,000 he paid down. Sorry way to treat a 22 year old. We didn't buy the car from them but when they agreed to work on it we expected to receive better service and not be treated like this. read more

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Tim did a great job in touring the vehicle and answering all our questions. He was totally familiar with the Nissan truck we were looking at, even though it is a Chevy dealership. And he was very knowledgeable about the whole process of buying the truck. He was personable and took our questions easily. We are very happy with not just Tim but also the dealership. Matt, the General Manager took the time to introduce himself. Brandy took our initial call and set us up to see the truck. Dustin made the transfer process painless and quick. All of those we met sincerely thanked us for our business. Great bunch of people with whom to do business. read more

Service team is thorough, professional, knowledgeable, and timely! Attention to detail and friendly as well. Highly recommend!

We had an excellent experience purchasing a truck for our business. Jennine was so helpful with the whole process. We are on the west coast and she made sure to keep us informed of every step, even going so far as to send us pictures and video of the truck being loaded for shipment. read more

I tried calling the service department for a simple question only to have the phone ring constantly without anyone ever picking it up. If your techs can't operate a phone, I'm not trusting them with working on my vehicle. read more

The jeep was listed online at the price of 24065. Cust went in on Monday May 20th to inquire on the jeep and it was sent out to fix a problem with the windshield wipers that would not turn off. Customer told the salesman where he would like to be on a deal price wise. Customer contacted the dealership on Thursday May 23 to inquire on the status. Customer was told that the jeep was back and they were going to fix it in house but I could come and see it and drive it and discuss a deal. Customer came in on Friday morning May 24th drove the jeep and sat down to make an offer. Customer made an offer and the salesman presented the offer to the sales counter. The salesman brought back a counter offer with the jeep price listed as 25065, $1000 more than advertised. When questioned, they advised it was due to having to fix the windshield wipers BCM. Customer asked had the price changed on line and pulled up the jeep online and it still was being advertised as 24065 online. Customer understands that there are expenses incurred with this repair BUT the dealership knew Monday they would incur some cost but kept it advertised online and would not honor the advertised price. The Jeep was still online advertised at 24065 and the customer showed the salesman this. Customer understands that the dealership can change the price of a vehicle, but it is not right to change it on a customer after an offer has been made by the customer based on the current advertised price. The customer drove an hour to come back to see the Jeep and make an offer. The dealership knew how far the customer lived and knew the price point as this was discussed on Monday, the first visit. The customer offered to speak with the manager who did not come and speak with the customer at all. Customer asked the dealership to honor the sales price listed online at the time of the conversation and they would not. read more

This is the only locally owned dealership in town. It's always great to support local business and the owner, service team, sales, and marketing staff have always been extremely helpful to work with. read more

Worst service ever. Tried to get truck serviced, not to mention body damage looked at. Got a call saying quote was done, never was told total, never was sent paperwork. Then when you call to check on the truck they are pissed!!! Lol this service is laughable at best. Mellisa specifically was the worst!! Called me actually mad about a truck I was getting serviced with them!! Never take trucks here, specifically if you need assistance of a fleet of them. They can't do one, they can't do any. read more

You will not find better people to deal with whether you're purchasing a car or getting your car serviced. Our family and business have purchased 11 vehicles from Carter Chevrolet over the last 30 years and can honestly say we've never had 1 complaint. read more

thought i bought the truck i found a deal on. after the purchase i realized that the truck had been submerged in water and sand. the first rain the truck had sand coming from everywhere and after further inspection realized the front end was damaged and held together just good enough to make the sale. it was supposed to be certified pre-owend. after peeling back the carpet i found rust on the steel underneath and tons of sand and dirt i had to clean. thought i bought a vehicle from someone i could trust but found out they are same as any dealership. make the sale and not care about the customer. thought they were taking care of me. ended up taking advantage of me. part my fault for not examining too close but i didnt think i needed to when buying from certified dealership. take your mechanic and body shop with you when buying here read more

Over the years, I have bought over 20 trucks and cars from Carter's. Their price is good and their service is great. I highly recommend Carter Chevrolet. read more

Wonderful car buying experience. I purchased a used Jeep this past spring and couldn't have had a more professional and speedy transaction. They did not try to push me into something I didn't want and listened to my needs. The owner and his family are wonderful community supporters and have done so much to better the city of Shelby and beyond. I highly recommend them to anyone seeking a quality car buying experience. read more