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Dog House Harley-Davidson - Billiard gray

Dog House Harley-Davidson

(27 reviews)

So glad I chose Cox's when I decided I wanted to get a motorcycle. This dealership is excellent…read moreand everyone is great at what they do. Joe, Sarah, Jerrod, and Rob all have made my buying experience much more than just a "purchase." I feel like part of the Harley-Davidson family now. The service department and parts department are also very customer service oriented and excellent at what they do. The apparel department also rocks and they always are ready to help and explain the specials and on-sale items. The Riding class I took from Cox's Harley-Davidson was excellent and the instructors taught me valuable skills for safe riding and gave me the confidence I needed before getting out on my new bike. It also allowed me to get my motorcycle endorsement in a hassle free manner. Tom and Gene are a great tram of instructors, I highly recommend them... Stop in and see what Cox's Harley-Davidson is about, you won't be disappointed!

I dropped my motorcycle off for service. I informed the dealership that I had an oil leak on my…read moreRoadglide and I needed that to be looked at and or repaired. Between the next several weeks I received several phone calls about additional work that needed to be completed on my motorcycle. The total for the service conducted on my motorcycle came to $2,192.03 based on the additional items the dealership stated I needed to be done. After the 4th phone call I received telling me I needed something else done I informed the dealership, I would take care of the anything else at a separate time however I was ready to pick up my motorcycle as the repairs were stated to be completed. The service department said no problem, the bike is ready to be picked up. I received a call roughly 2 hours later from the dealership saying they had bad news, they believe the motor was no good on the motorcycle and it would cost me more to repair then to purchase a new motorcycle. Discouraged I drove to the dealership to retrieve my motorcycle. At my surprise the gentlemen at the counter said the service associate I had been talking to was new and doesn't know what he was talking about. The motorcycle and motor were fine. I needed to drive the motorcycle for an additional 500 miles get the oil changed again and I would be fine. Another team member ran to the back, grabbed his helmet, cranked up my motorcycle and rode it out into the showroom. I swiped my card for the total owed and rode the motorcycle out of the showroom unto my trailer I hauled with me. When i got to the top of my trailer I noticed a "snail trail" of oil that followed the path I just rode and the motorcycle cut off completely. I walked the motorcycle off the trailer and back into the shop to find the associates cleaning up the oil spill my motorcycle left but didn't inform me. The service manager apologized and said he would fix the problem. His fix is an additional $9k in repairs out of pocket.

Cart Clinic - motorepairs - Updated October 2026

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