First off, the receptionist was extremely short with me on the phone. Second, the mechanic called me about my repairs and then injected his own personal thoughts and theories on what happened to my accident. I had been shot at by a rifle on my way home one evening. the mechanic claimed his 8 year old son had a BB gun and the mechanic, Terry, was now an expert in weapons. He said you never were shot at. He said that you probably broke your own window out with a rock. This was insult to injury. I could not believe the audacity to his line of questioning. He was extremely unprofessional and rude. His line of questioning was uncalled for! I had to relive the horrific event because of his own personal opinions. I still suffer from PTSD from the accident. How dare him to question me. It was uncalled for! I went into the garage and was going to take my vehicle to another garage and he confronted me in the main lobby. I have never been spoken to in such a manner! I said to Crystal the receptionist that I wanted this reported to a manager. A manager never called me back. I will never go back to this repair shop again. I am warning others! read more