Carstar Ottawa "repaired" my vehicle that had relatively minor front end damage and I had to take it back twice to get the job done right. On another occasion they did provide an estimate, but announced they would refuse to accept my auto insurance. Most recently I attempted to get an estimate for very minor repairs and even though I was the only customer in the waiting room, I was told they were too busy to wait on me. read more

my suv never looked better, paint matched....very nice people in the office. details communicated by text are spot on til the moment of pick up......cleanest body shop i ever seen.....10 stars, i would choose to use them again. doug is the man read more

Assistant manager, which they call Brian very rude and ignorant to my girlfriend while asking for an estimate left the place and took business elsewhere!! Must not need the business, told her unless she was having the work done there, was the only way she was getting the estimate??? read more

Brian is a great guy to deal with; very accommodating! The body work completed looks like a brand new car. And the car was perfectly washed and cleaned out inside when I picked it up. Five stars for Carstar!. read more

I was from out of town, and needed my truck fixed from a front end accident. appox. $9000 in damages. it took two days for the insurance company to OK the work. it is now Thursday and Grant (the owner) called me to inform me of this and was ordering the parts. on Wednesday, he called to say the work will be done by tomarrow at 1:00. When I arrived it was ready. when I saw my truck, it looked like a brand new vehicle. it had been detailed inside and out. I was not expecting that. Grant is very friendly and helpful. if I lived in the area, and needed a body shop, he is the only one I would take my Vehicles to. Grant thanks you again, Stephan read more

Wow! Grant and his team make everything about body repair fast and simple. My vehicle was done when I called to check and completely detailed also!! What a nice touch! Don't hesitate to use their great services. read more

I had an unfortunate encounter with a deer that left damage way out of proportion to its size. CarStar Poplar did a great job of tracking down odd bits, reassembling it all, and making it look like new. They detailed the entire vehicle; it's cleaner than it's been in a long time. Great job, guys! read more

Excellent work. The car always comes out beautiful. When I had a headlight replaces and fender blisters installed they detailed the entire truck. read more

This place is great! The people are friendly and they did an awesome job! Go to them for a collision repair!

Just got two cars fixed, completely painless! The staff went above and beyond to make things simple and easy. Most importantly both vehicles came out perfect and spotless! Definitely recommend! read more

Wow, what a great place! The work was professional, and my car looked new when it came back to me! My bumper was replaced, painted to match exactly! (Not like those cars you see going down the road that are 2 tone, and not on purpose!) Friendly staff, and car was even detailed when I got it back. This place is great! Thanks Guys!! :) One happy customer! read more

Highly recommended for their quality work! Performed body work to repair my car's rear quarter-panel. Work was completed on-time and returned to me better-than-new. Have used Gay's before, and while I'm sorry my car was damaged, I appreciate the experience and customer service. Very trustworthy and reliable people who know their business. read more