I called and spoke with Darren on September 25th to receive a quote on a master shower glass door and wall. Sent him an email with pictures and dimensional data which he put me in touch with his secretary Brandee and she provided a $3100 quote that indicated "not responsible for customer provided measurements." I called her and asked when an installer could come measure my shower. I didn't want to pay $3100 and not have my measurements verified by the installer. She indicated the installer could come the next day as it was on his way back from Topaz. He came the next day, measured, looked at the quote and indicated that comes with installation. To be fair, the quote didn't list installation as a line item. So I signed the quote, wrote a check for a 50% deposit and gave to him. Later that afternoon Brandee contacts me and says that installation is another $700 moving the quote to $3800. I said I'd skip the installation and then she replies it will be another charge for the installer coming out to measure and delivery of the glass so now the quote is $3300. I was annoyed but accepted it. She emails me another $3300 quote that had (4) line items: 1) Furnish and Install, 2) Shower Enclosure, 3) Measurement Charge, and 4) Delivery Charge. I signed, scanned, and emailed back. This was on a Friday afternoon. Monday morning I receive a call indicating they made a mistake about including the installation in the $3300 quote. I had enough and told Darren/Brandee over the phone that I was tired of being f$cked with. So Darren cancels the order and tells me I'd receive the check back in the mail. Two weeks later I've yet to receive it. Darren is irresponsible and incompetent so don't do business with this company. It wouldn't work for customers to sign two different contracts and then later say there were errors and void them, why should businesses not be held to the same standard? Saving a few hundred dollars in misquotes by Darren's staff is more important to him than keeping a positive reputation. read more
