I can't say enough good things about this place! The owner is absolutely cool, on top of it all, incredibly knowledgeable and just a solid friendly guy running an awesome operation! Delivery was communicated and very efficient!!!!!!!!! The BEST. Piper the pup is an extra bonus for sure as well! And if you read any negative crap on here about this awesome guy who runs the store that lady had a parking problem and was not working with a full deck (Yelp wont take down her fake review ) Keep up the good work! read more

My wife and I found a great mattress at a fair price. Our experience with Chaz was excellent! Thank you so much for everything! High Five to you and John, your delivery guy. read more

Just don't. It's quite literally a bait and switch mattress store. Not knocking ownership just their business model. Go in and sit on their floor model nectar. Firm feels good. Ask "will this be what we get when we order it?" Reply "yes, of course"... spoiler: it's not by any stretch.. (hint* get rid of your floor model or update it to the newer poor quality mattresses nectar is pumping out) Good luck you'll end up switching and upgrading mattresses with these guys until they have you paying more $$$ because there's no just straight refund policy. Go buy your mattress at Costco and stop questioning quality. read more

Carson City Mattress Outlet - Sinking into the floor on the second exchanged mattress... - Mattresses Near Me - Carson City, Nevada

Chaz and Adam are great to work with. I needed to switch mattresses a couple of times to suit my back issues and they were quite supportive! read more

Our baby has moved onto a floor bed and CCMO took such great care of us. We got the organic floor model and management disinfected, rewrapped, delivered AND carried it upstairs for us. Communication was excellent and we received the mattress the day after we purchased it. We got a really awesome discount since the mattress was a floor model, and it looks and feels new. Great and affordable prices. Thank you!!!! read more

Carson City Mattress Outlet - Mattresses Near Me - Carson City, Nevada

I visited this store recently because I had to replace my king size mattress. After sleeping on my mattress for about a week, I began to experience debilitating back pain. the mattress was rock hard, as if it were filled with cement. I returned to the store to ask for a refund and the man working at the store was unprofessional. He was very rude and had poor product knowledge; overall, it was terrible customer service. He said I should sleep on the mattress for a couple more weeks and it won't be necessary to return. However when I finally convinced him to allow me to return the mattress, the restocking fees were exorbitant. Avoid this store at all cost! read more

Chaz was a big help when we were picking out a new mattress. The store could be hard to miss but it's a hidden gem with great prices and in stock mattresses. read more

Customer Service was the best! My husband and I weren't really sure what kind of mattress we needed. The owner Chaz went above and beyond to make sure we were satisfied. He and his crew delivered three mattresses before we found the right one. Chaz didn't pressure us into buying the most expensive one. He knows how important a good nights sleep is and worked with us until we were satisfied! He also has a store in Reno! Thanks Chaz read more

I ordered on 3/22/24 and they delivered on 4/8/24 I ordered one twin and two twin xl. I was quoted an 8" mattress for $249 for a twin xl with a one-year warranty and a 9" mattress for $349 with a 5-year warranty. Also, a $199 twin for an 8" or $249 for 9 " twin. I paid for 3 =9" mattresses but, they delivered the 8" stating the 9" is $50 more. We never discussed any mattress for $399. He said, no returns and there will be a restocking charge even know they delivered the wrong product. Also, I would have to deal with the manufacturer for a refund. He used his man voice to bully me on the phone. Shameful. Why would anyone do a bait and switch for $150.00 its bad business. read more

My wife and I ordered just under 3000 worth of mattress and bases from this location on 10/30 .. we were told 7 to 14 days delivery... we were then told it was delayed 4 times .. back ordered... we contacted the manufacturer they told us that there were no back order delays. We were then told by the employees that they were not getting deliveries because the owner ...(Chaz) was not paying for the orders.... first we were told that he used to be able to pay half and get deliveries ... and then we were told he didn't pay his bill...we tried to track this owner down and was NEVER around...finally on 12/3 we were told the items were delivered to a warehouse in Reno and delivery 12/5....again Nothing then we were told 12/11.... or come by in a few days and get a check for our refund.. OMG if he cant pay his bills why would I accept a check..lol we charged back our credit card and ordered direct from Dream cloud... DO NOT GET SCAMMED BY THESE GUYS read more

First thing first, I'm not much for the kind of salesman we've been accustomed too when it comes to buying furniture or an automobile. Now my wife is another story. She won't back down and hates to be "sold" anything. I'll stand toe to toe with anyone when it comes to that nonsense. I thought that's what it was going to be like when a well dressed Connor McGregor's big brother type introduced himself and along with his blonde haired helper. As a braced for the inevitable clash of wife vs robot salesman, I was pleasantly surprised at the reaction. He had a golden retriever named Lucy that stole my wife's heart. He asked some questions and he listened to us and didn't spout A bunch of nonsense that someone wrote on a note card, it was more like he gave me relevant information so I can actually understand what the hell he was talking about and saw how it related to us and the issues we had with our sleep. I myself have hip problem and my wife thinks I snore. I wasn't overloaded with with useless statistics I was shown A few options catered to my needs and provided with the actual relevant knowledge of how it would benefit us. And he said give it a few weeks to get used to The change before making a decision and after the first couple nights I almost took it back thinking I messed up. I didn't though because of the fella seem so sincere that I believed in few more nights because how they stood for their brand. I sure am glad that I listened because I've never slept so good in my life. Almost forgot, I'll be sending lunch over this week the store because it felt like home. Delivery was on prompt and professional, and the prices are the best in town. Betch ur bottom dollar it is. read more

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This place is the best place to buy mattress!! They have qualified professionals who will find you the correct mattress for your wants and needs. They were extremely welcoming from the moment I walked in and listened to my needs and concerns when buying a mattress. They have great deals too, they are always having a deal and I got free pillows with my purchase. I love my mattress! Will buy from here again! read more

This owner is a scum bag. He delivered us a used mattress with a burn hole in it. From that point, the mattress itself caved in. He told us he didn't have the matress he originally sold us in stock, so we got an "upgrade." This matters was dropped off repackaged. After 1 month, the whole mattress caved in. We started itching after the first day. Bed bugs!!!! This was the $149 Queen bed special advertised on the front window, which cost us $300.After telling us we had a one year warranty, the owner called us back, swearing at us and yelling "good luck with getting a new mattress, asshole!" We are contacting the Better Business Bureau, this guy is a scam artist that resells old mattresses. This is illegal, disgusting, and immoral. Selling bed bugs/hepatitis to the public, gross! read more

All the people here have been absolutely incredible. They have been patient and willing to go to any length to make sure we have the best mattress. I would recommend to everyone read more

Chaz was awesome. Told him our budget and he didnt try and sell us something we couldnt

The man who runs this place is so helpful and sweet . He explains everything thoroughly and gets you what you need in a timely manner. Will definitely recommend to other friends and family. Thank you. read more

We have a cabin in Tahoe. I needed to get another mattress. I reached out after hours and they texted me some options back that evening. Continued to text in the morning. I found a good value and as I placed my order - called the store to make sure everything would be good as I wanted to pick up same day. Bret told me the price was the same in store and online...I purchase online and he made sure the mattress showed up in the system and had everything ready for me when I showed up. Could not have been nicer and I appreciate that bret thoughtfully contacted his IT team to make sure he could process the order quickly so that everything was easier for me when I showed up. read more

Chaz greeted us and was very attentive and informative. We looked at two other spots in Reno and this was the most bang for your buck. Great products, excellent service. My father bought the set he wanted right away. I'm next! I can't wait till he sells massage chairs and we may buy a chest dresser from him. Catalog stuff but much more economical. Department store mark ups are huge and Chaz goes around that for excellent value. I will look here whenever we need a mattress or furniture. Thanks for being in Carson City and making our move here go smoothly. read more

If I could give more stars I would!! Looking for a mattress, look no further. This guy knows his business!! I was in so much pain due to serious spine issues and our bed that we had for many years was just too worn out and I haven't slept in days. Read all of the great reviews so decided to take s look. One stop shop for sure!! Don't waste your money at Mattress Firm or Sleep Train or any other company who mark their prices up, come down here and get some good knowledge about what you really want and need along with a great price!! Wouldn't go anywhere else!! read more

What a great store and Chaz really helped in every way possible to get me the best mattress at a great deal! And every where else in town said delivery would be a month or more- I got the mattress I needed in a week!- so forget mattress firm- Mattress Outlet- they will work for you... read more

This mattress store is run by kids. Chaz, the owner, makes excuse after excuse about why the mattress can't be delivered. The receipt actually states they can take 45 days for the mattress to arrive at the store. No inventory is available for immediate purchase. That's how bad their supply chain is. 45 days. After 2 weeks of excuses I had enough. Deliveries only arrive on Friday. When the mattress doesn't arrive they don't call. When they make an appointment and break it they don't call. read more

What an excellent business he sees more about helping you to get the perfect fit and be comfortable than he cares about the sale and the money read more

I found Carson City Mattress Outlet when I was looking for new mattresses in Carson. I bought 3 plush queen mattresses and Chaz was so helpful and knowledgeable, it actually made the shopping experience easy & nice. He had the mattresses delivered to me and had my old ones hauled away within 2 days. This place and Chaz are AWESOME! read more

We just bought a bedroom set and a couch set from here. Amazing customer service, a wide variety of options, and very affordable prices. I definitely recommend!!! read more