I'm very disappointed with how billing was handled at this provider's office. I'm a Medicare and…read moreMedicaid patient with QMB coverage, which by federal law means I should not be billed for Medicare cost-sharing. Despite this, I was charged twice for services that should have been fully covered. I understand this may have come from incorrect information passed to the billing department, but it's still unacceptable. Patients who rely on QMB protections shouldn't have to fight to be treated fairly.

They do not warn of the large bills that will follow the procedure despite several attempts to…read moreinquire about charges!

This location is near Camp Creek, Princeton Lakes to be exact…read more Very personal and friendly staff and PA! Customer service provided by the staff is by far the best I've experienced with any Drs office. Ms Savannah the PA, the BEST. Listens and understands her patients. Jo the medical assistant I love! I had a great experience with this practice location.

Normally i visit the howell mill location . The Howell mill location is amazing . I am so happy to…read moresee this location is near my house . I called on a Tuesday to book the next available appointment . I have gastric ulcers and it's time for my yearly checkup . Booking an appointment at this location was professional and fast. The patient coordinator was able to get me in today Thursday . That's what I'm talking about . The front receptionist was nice . The person who took my vitals was sweet . The doctor addressed all of my concerns and got me schedule to do some test and labs . Highly recommend

More details and why medications, one med was over $1,000 out of pocket...very little time with…read morepatient!

If I could give more stars I would!! I had my Colonoscopy there on October 10, 2022. My taxi cab…read moreto the center (Atlanta Checker Cab co. - see my review on this one) did not show up on the morning of the procedure and I was left withut a ride. I started out on foot, thinking it was close enough to walk from the University Inn. It is not! I called the center several times to let them know I was trying to get there and not to give my slot away. I was so afraid they would! I got within a half a mile and calle agaian and asked if they had any transportation. They called an Uber ride for me and they were there within 2 minutes! I am grateful to Michael at this center for doing that. It's what I should have done, but in my panic state of mind I did not. I was an hour late, but got there and got through the procedure. Dr. Rausher and his staff are wonderful!! I highly recommend!!

I can't speak for the complete membership of doctors at Atlanta Gastroenterology Associates. I am…read morenot shocked at the reviews since I am an advocate for patients that complain about how they are treated in medical facilities. However, I am going to give this association's member Dr. Ngozi Okoro five stars. If you are in need of a gastroenterologist I suggest you go to her. She is through, professional, personal and just plain amazing! She is not your ordinary doctor. She is a step above the rest! Here is my full opinion of this particular doctor. Dr. Ngozi Okoro is so amazing! I am more than impressed with her broad knowledge she shares with me for my good health. Also, her personal and professional approach is very balanced. Dr. Ngozi Okoro communication skills are superb! She is not pushy or arrogant with her suggestions for me to improve my health. Also, when she makes a diagnose she makes it clear it is her best medical conclusion and she has done everything, not just one thing, to come to that conclusion. She breaks her diagnose down so I am real clear what procedures I can have and will use graphs/charts to show me how the procedure works. She always makes sure I don't leave with any of my questions unanswered. She doesn't speak down or over me. She speaks to me. Her most important characteristic, in my opinion, Dr. Ngozi Okoro listens! She hears what I'm saying but more important she hears what I mean. Dr. Ngozi Okoro administrative discipline is impressive. She records every important detail of our discussion so if I forget when I visit next time she can remind me of what medicines I was or is taking or what physical conditions I brought to her attention that I was concerned about at my previous visits. Her precise note taking gives me great confidence in her decisions and advice to me. I am a person that takes notice of everything that takes place in a medical facility to include medical-private and social conversations that are in ear shot of others and sanitary conditions of a medical office. There is nothing worse than hearing a medical clerk, regardless of their position, discussing or even mentioning someone's medical reason for being in the office, out loud to the client, over the phone or during conversation with another employee. Her employees have never, while I was there, violated that privacy right of a patient. Her office personnel runs the medical office with the highest professionalism. It is clean (many doctor's offices are not) and her office is comfortable. They treat you like a human being and not like a number. Every staff member greets you with a smile, respect and never displays an attitude of arrogance. I believe you will always feel respected and heard using Dr. Okoro services. Her staff is a great reflection of Dr. Ngozi Okoro's ethics and personality.

They were rude and told me I was too old so I didn't really need to concern myself about finding…read moreout if I have cancer. They misdiagnosed me . They dismissed any of my concerns and the worst is they're billing department tried to overcharge me

Luis Galvez caused me to spend five days in the hospital. Took no accountability, no…read morecommunication. I was brought out of the procedure with no one there to take the post procedure instructions after I was put under for the procedure. Beware.

I have gone to this practice for 17 years and was always pleased until last year…read more They don't return phone calls. I waited 9 months for them to schedule a routine colonoscopy and they never did, so I had to leave the practice. The doctor is very good, but I suspect they started a DEI program. That is the only thing that has changed since my previous visits. If I could give this practice a 0, I would.

Dear Atlanta Gastroenterology Associates / Southern Crescent Endoscopy,…read moreI would like to express my sincere appreciation and recognition for Dr. Mark Edge and his office staff for the outstanding care and support they provided during my colonoscopy procedure. Dr. Edge was incredibly professional, patient, helpful, and kind throughout the entire process. What impressed me most was not only his skill and professionalism, but also the time he took to explain everything clearly and thoroughly. His calm and reassuring manner made a significant difference in helping me feel comfortable and at ease. Dr. Edge is personable, easy to communicate with, and treated me with genuine respect. He made me feel cared for and valued as a patient, which I deeply appreciated. I would also like to recognize his office staff for their kindness, professionalism, and support. Their courtesy and compassionate care helped make the entire experience much easier and more positive. Please extend my heartfelt thanks and appreciation to Dr. Edge and his office staff for the excellent care and kindness they showed me. Sincerely,Eve Bidosky

Dr. Edge was great but dealing with the staff that schedule the colonoscopy for the hospital was…read morehell. The call center could not schedule the colonoscopy at the hospital and the person that was scheduling never returned the calls to schedule. The office manager never returned the calls either. The office staff is horrible. I don't even know how they are in business with staff that simply doesn't care about doing their job. I will have to start from the beginning and look for another doctor that accepts my mom's insurance.

8/27/2024: went in for colonoscopy procedure…read more From the front desk, nurses, anesthesiologist team to all the staff in the procedure room, including Dr. Greg Nesmith, and the recovery folks, all were friendly and professional. I would highly recommend this group and encourage anyone putting off this procedure to contact them.

I have been with AGA since 2013. I was seeing Dr. Fox until May 2023 when he retire. Now over the…read moreyears the infusion scheduling department was the absolute worst. I actual had to go to 2 other infusion centers but decided to come back January of 2023. After Dr. Fox left, I was terrified of the new person because in the past Dr's covering for Dr Fox was just unconcerned. Anyway, I had a chance to meet Jamie Ackerman and so far she is really good. The Kennesaw office stuff is good and her MA Kelay very attentive. I will see how this proceed.

Dr. Lavert is a very thorough and kind. He takes time to really listen to you and ask you question…read moreto help him get to the root of the problem.

Have no problem with doctor, but the staff is awful. First, the MA (Medical assistant) got his…read moreinfo wrong and we had to wait an extra 15 minutes because of his mistake and it was a big one. Second, they sent us home with a party pack and no instructions on how to use it. How stupid can you be? This is Emory after all - they are usually very professional and accurate. My advise is to question everything before you go home!

I did get my colonoscopy done by Dr. Yasmin Karim and although the prep is truly awful, I think…read moreshe's a great surgeon. They did leave me having to drag the pole to the bathroom a few times, because someone took that button away that calls the nurses to help. It took longer waiting than I had planned, but once I got in there, I was out like a flash and the procedure was successful. The last time I had a colonoscopy, they gave me the wrong anesthesia and couldn't get me to stop wiggling. That was the VA in San Antonio, TX. Gave me so much, it took me a long time to come to, only to tell me I had to come back and have it done with general anesthesia instead of local. Ummmmm, NOT! Hahahahaha Even after Dr. Karim found something back there that was benign, they said they'd like to see me back in 3 years (I think). I said, "No, how about 5?" I can't stand the prep, it keeps me up all night, then I had the runs for over half a day. UGH! Great & kind team of staff in the OR. Thank you!

This office is very poormy managed. The wait time is over two hours! if I didn't have a need for…read moreimmediate care I would leave! I would not recommend using this office. Horrible!!!

I walked in at 930 as my appointment dictated. My husband told the front desk my first name, took…read moremy license, and insurance ID card. He signed all of the paperwork. I checked my bracelet and it had a similar first name to mine as well as a birthdate of November 1955. My birthdate is March 1974. The woman just heard my first name and said that I was there. She didn't bother to see that there were two women with similar names. Nor did she check my license or insurance ID to verify it was me. My husband asked to go home to grab something at check-in, and was told no. I finally got called back at 10:30. I was asked to go to the bathroom, and not flush. My BM was still brown. I was asked which solution I was prescribed, but I honestly did not know. Wouldn't they know if they prescribed it for me? I was also asked when I stopped taking pills, and I responded when the person I talked to through your company told me to stop. I was then told to go to the store, pick up (forgot name), and return at 1230. I went to the store as soon as I left the practice, picked up the product. Took an anti-nausea (that was prescribed) pill, and continued to drink the stuff. I believe I finished at noon. Got back to the office at 1230, where there was no receptionist. Someone finally got to me after waiting a few minutes. I told them I finished my drink at noon. They were shocked it took me so long to complete it. I had gastric surgery, so eating and drinking take me a long time. The anesthesiologist said I had to wait to be the last patient of the day because of the time I finished my drink. Completely understood for my safety. It is about 130 now. My husband had a DR appointment at 2 and asked to go there. They would end up saying yes, because he scheduled his appointment after he thought I would be home. I finally got pulled into the procedure room. I had to wait a long time for the doctor to come in. They finally started to put in the anesthesia. The Doctor then started the procedure, but didn't see that I was still awake. They had to place my IV in my other arm. Then I drifted off to sleep. While I was waiting in the pre-op room, I heard the nurses tell other patients about post-recovery. Not once did they tell me. At post-recovery, I had to ask about post-recovery. Honestly, there were to many issues with this office. I will NOT be returning.

Terrible experience with my son. Unprofessional staff. I wouldn't recommend their practice!read more