Was visiting the area for a vacation. I am from California and very partial to my vapor lounge…read morethere. Didn't bring enough juice for my trip and decided to go on Yelp and look for a close vape store near my hotel. Found this gem not even half a block away. They didn't have any reviews yet and were not rated. I must say this was such a pleasant experience the gentleman behind the counter let me try all the juices and gave me the history of the company which I thought was absolutely amazing. They use all natural products and have a deal when you buy 3 30 mil. Bottles it's only 30 dollars. This was also near Easter time and they had a thing where you picked an Easter egg opened it up and I happened to get a free bottle of eJuice. I will definitely be back to them when I move to the East Coast.

The staff has been extremely helpful every time I have shopped here. They had a lot of product…read moreknowledge and were able to patiently answer tons of my questions. Another thing I really appreciated was the fact that they were honest sales people. They didn't try to steer me towards the most expensive products or to convince me to buy anything I didn't need. It was a respectable demonstration of great customer service.

Good customer service,great shop;if you're in town stop by trust me.and the price is very…read moreconvenient aswell.

Best vape and glass shop EVER. Amazing customer service. This is the BEST shop in town.read more

UNPROFESSIONAL AND POOR CUSTOMER SERVICE! I initially ordered a puffco pro online and went into the…read morestore to see if it was ready to be picked up. Upon arriving at the store the store employee who was very nice was talking with me and I told him about how I received a discount from the online store which was great! The employee went on to tell me that if my puffco item is discounted it will void my warranty. He even went on to tell me how he's encountered customers in the past who have had this issue. Naturally I decided to purchase in store so I could keep the warranty. (If you were told your $400 product wasn't warrantied wouldn't you?) I come to find out that I was misled by the employee and I could have kept my online order (with the 25% discount) and still maintained the warranty through puffco. I reached out via the website hoping someone could help me and unfortunately I was met with short answers and a total disregard for customer service. Considering I was given incorrect information from a store employee which ended up costing me 100+ dollars I was anticipating them to recognize the mistake and hopefully attempt to right the wrong. Instead I was told "we can't do anything about it no more" and they promptly ended the discussion. Highly disappointed as I thought the shop and store employee were great and had a nice selection, but I will not give my business to a company who disregards its paying customers so flippantly.

I wasn't thrilled about the drive from Niagara Falls to N. Tonawanda but once I walked in the store…read moreI was totally impressed with the products and variety. Customer service was great and now that I've been it was worth the drive!

Visited a few weeks ago. The usual. Take advantage of people who don't know better and make them…read morespend way too much for low quality garbage. Horrible selection. Find another place. There are many better

From the owner: Novellus in Nigara Falls, NY is the premier e-cigarette provider with the best prices and highest…read morequality products. Our mission at Novellus Vapor is to provide 5 Star Products and service to every customer. We have your e-cigs, e-liquids and starter kits for all your vaping needs. You could swing by our vape lounge, relax with your friends and try our e-liquids at the bar. You'll find starter kits here from $19.99 and up. We carry only your trusted brands like Innokin, Kangertech, and XTAR. What sets us apart from the rest is that Novellus Vapor E-Liquids are 100% made in the USA in an FDA certified laboratory and arrive in a sealed, tamper-evident bottle. We do none of the mixing ourselves to ensure you receive e-Liquid that is completely pure, safe and consistent. Taste the Novellus difference!

Great staff, very knowledgeable. Nice and clean and I like that they take id . Great selection and…read morethey can advise you on what you'll like best

first thing is that tiffany, the other reviewer, works there! she is a liar! the guy at the front…read morewas ok, but tiffany and the other girl were not. they are both "stuck up" and extremely rude! they try to sell you the most expensive flower and concentrates that they have first thing! when you inform them that you cannot afford it, their whole demeanor changes! went from nice and pleasant to downright rude! they are overpriced, concentrates by almost double. two semi ok deals on an 1/8, but the rest is an absolute rip off!!! go to canada to get the real deals, or another state! new york is a rip off and they have no clue how to treat customers! never, never, never again!

The Vibes are stokin' in here Great team…read more Great selection of product Prices are great and the loyalty program they have makes it even better Will always be coming to stok'd when I am in the falls

Good weed. Good selection. Nice people. They hate DJT as well. Big plus for everyone involved.read more