I attend outpatient Physical therapy 2x a week. I see Matt, he listens, motivates and challenges my abilities to improve my strength and stamina. My neurologist and I are very happy with the success I am having and look forward to the next six weeks. This is a new beautiful department of Carrus and every week I notice new equipment added to the gym. Choosing this facility was the best thing I could have ever done for myself! This is the place to be. read more

Cory and all the therapist where awesome, doing out patient now with matt which is awesome as well, all the nursing staff was awesome as well, I highly recommend this hospital, 5 stars does no justice!!!! read more

The onsite doctor and attitude of certain staff make this place a one star. The doctor refused to talk to me regarding my child until multiple staff members brought it up to him. Dr. Muhammad Puri ignored my child's needs, claimed my child was "making it up to get attention" and refused to acknowledge that what my child was experiencing was a possible side effect of the medication. It wasn't until I directly pointed out on the literature that comes with the prescription that he was willing to admit the side effect was possible and even after that he said it was so rare it wasn't likely. The condition my child was experiencing did not exist prior to taking the medication, which I tried to tell him. His response to being caught was claiming he had another call and hanging up on me. My child said his visits were short and he was dismissive. Another staff member said my child was "full of crap" when my child asked for a stress ball. When my child brought it to the attention of other staff, they were also dismissive and said, "well that's just the way he is." read more

My grandmother was admitted to Carrus LTACH recently, and I have to brag on the staff- they were all so amazing. The Physical therapists, the nursing staff, the Case Managers, nursing techs and physicians and even the sweet lady taking her food order- everyone was so caring and attentive to her needs. I can't thank you for taking such wonderful care of my grandmother, I appreciate you all! read more

A dear friend of mine was transferred from TMC to Carrus to rehabilitate. While there her condition worsened and she was put in a critical care unit on site at Carrus. While there a nurse asked me to assist in moving my friend. I declined stating that I was not trained on how to safely move a patient that is a fall risk. Then I noticed the soup was served in a heavy bowl and metal spoon. She was too frail to lift the bowl. She could handle a paper cup and plastic spoon, so I ended up feeding her. I really wasn't comfortable feeding her since she was on an oxygen mask. While I was there it was determined at 10:30am she needed a PICC line. Who they contract with lives over two hours away. He arrived at 6:40pm. She was extremely dehydrated and could only have thickened soups for liquids she needed her saline IV but could not get it until the PICC line was in. I felt the level of care did not match what the patient needed medically. Calling it a Critical Care Unit was extremely misleading. A more appropriate name would be these are the rooms we choose to ignore. My friend had started getting bed sores while there. Ultimately the family had her moved back to TMC for proper care. I know I will never put a loved one in that facility. I recommend a thorough inspection of the facility and staff to see if they are fit to accept patients. read more

Normally I have respect for medical facilities and staff but Carrus is the exception. My wife worked there for over a year and never missed a day of work. She performed her duties without waver and always put her patients first. Up until the pandemic she was good with her job. But during this virus breakout Carrus showed their true colors. First it took management well over a year to finally give her raise which was only .24 cents that's how much they appreciated her hard work. They often would wait till she arrived at work only to send her home cheating her out of the overtime she already worked. They would put her on call so they only had yo pay her $2.00 for the day. They never took the virus serious and never provided them with proper ppe. They allowed visitors to come and go and would never tell my wife or any of the nurses of a patient that tested positive for the virus. To my knowledge they had numerous cases including some who died. Even them knowing this they never tested the staff and always worked short staff. Well after some serious problems they finally decided to test the staff and they had three positive come back my wife being one of them. They sent her home and said not to worry that they would pay her for the two weeks in quarantine and they would check in on her. Totally all lies first they never called her until the day before her return. And now we find out their not paying her for that time. Carrus has no regards for their employees all they care about is money and profits. The managers on the floor are lazy and non engaged they don't address problems nor provide solutions they just like to point the blame to staff. Since then my wife tested negative and also landed a job in the ER at Baylor Scott and White a very professional hospital that she can tell values their staff not only through money which by the way three times more than Carrus. But through action respects their employees. I would not recommend any nurse or PCT's to apply there for work. They want you to give them 110% all the time but under pay you don't have your back. read more

I have called and left several messages with the admissions rep they kept transferring me to, Lisa Chapman trying to get basic info on the facility and admissions process. Zero call back. Went through their online process for interest and call back. Zero response. Guess they are doing so well they don't need new patients. read more

This hospital is completely unethical and uncaring. Do not send your child there unless you would like them drugged unnecessarily against your wishes in order to allow them to be discharged. read more

Our daughter just left Carrus and we are so glad we chose this place. The social workers (Dorothy and Natasha) were awesome and so was the nursing staff. Having never been thru this experience, I was afraid we would not be informed along the way. You can call anytime of day and talk to your kids nurse- they never made us feel like a bother. They share status and observations (if you have the secure code). The social workers were very open about the process. Staff called us before any medication for approval. I just felt like no one there held back information and that they wanted us to be 100% involved in her care and progress. This helped us feel a lot more informed for future decisions. Now that our daughter is out, she did say that some kids got into fights (sometimes pretty aggressive) and that it scared her a bit. But adult staff was there to intervene. I think this is the nature of this type of place but nothing overly alarming. Main con (if any) is that you talk to the social workers and nurses but cannot talk to the doc prescribing the medication. However, they do share the docs feedback. That being said, I would choose Carrus again in a heartbeat if needed because of their kindness, obvious care for the kids to get better and overall transparency! read more