I went to "The" Transmission Shop in Lewisville on January 15 concerning my E320 Mercedes because another shop told me it was my transmission. When I arrived at the shop I spoke with Mr. Bob at the front desk. He was very friendly, warm, and kindly ask with a smile what can I help you with today. He immediately stress his concerns for my need and stated, they will take care of me. The mechanic looked at the car and discovered that further diagnostic would be needed in order to try and find out what is the problem. I went back on the next day for them to do the research and further diagnostic testing. Unfortunately, they was not able to fix the problem because it was due to parts belonging to Mercedes Theft Prevention parts and he advised that I to take it to them. The reason for this review is to tell of my wonderful and enjoyable visit with Mr. Bob even though the shop was unable to do the work due to the fact it was a Mercedes Benz problem. However, no fees were ever charged to me at all.
Nevertheless, the customer service experience was flawless and Mr. Bob delivered impeccable customer service and made the trip worthy of my time. He was up front concerning my car, looked me in the eye and gave me facts about what was wrong and I especially appreciated his honest opinion and moreover, not wanting to charge me unnecessary fees and I still have the same problem. Mr. Bob was especially kind to the children and he even played with them, making sure they were comfortable. He gave me the remote control to turn the channel for them to watch cartoons while they were there. As I was sitting there waiting for my results on my car, I watch how Mr. Bob was very attentive to all of his customers and taking out time to explain to each of us what was going on with our vehicles. Thanks for a wonderful and exceptional customer service experience not only for myself but for the children as well. For all who may have transmission problems "The" Transmission Shop is the place to go. read more