I am extremely disappointed with my experience with this carport company and would not recommend…read morethem. I hired them to provide the materials for a carport at my home and to coordinate a crew for installation. After obtaining my permit from Lake County, I contacted their scheduler, who instructed me to mail a check for half of the material costs. She even provided a mailing label. I promptly sent the check, and it was cashed without issue.
I was clearly told that this would be a ONE-DAY installation. I was also instructed that I needed to rent a telescopic lift for that one day and have it on-site at 7:00 a.m. because "they start early." Based on their representation, I rented a lift for Wednesday, February 25, 2026, at a cost of nearly $1,000 for the day. The lift was delivered on time at 7:00 a.m. The crew did not arrive.
Around 8:30 a.m., one of the crew members called and said they would be there by 11:00 a.m. At that point, my wife had to leave work and go home to show them where the carport was supposed to be installed -- something they should have already known before arriving. At approximately 4:00 p.m., the crew informed me that they would not finish that day and that I would need to rent the lift for another day. I was extremely stressed because I had only rented it for one day based on their explicit representation. When my wife called the rental company, she was told the additional day would cost approximately $500.
The following afternoon, the crew again indicated they would not be done and that we needed to extend the lift rental yet another day -- resulting in nearly $1,000 more in unexpected rental fees. This is completely unacceptable given that they clearly represented that this would be a one-day installation. To make matters worse, there was a visibly bent panel in the top section during installation. When I asked the crew to replace it, they refused and told me to "call the office and fight it with them."
My wife contacted the office by phone and email expecting some accountability or at least empathy (she spoke with Gabi and Kyle). Instead, she was told, "things happen, that is not in our control." It is absolutely within their control to hire a competent crew capable of completing a one-day installation if that is what they promise. It is also within their control to be transparent with customers about realistic installation timelines so people can plan and budget accordingly, especially if the installation is not going to be done in one day. Because of their poor coordination, and vague representations, to give them the benefit of the doubt, I incurred nearly $1,000 in additional rental costs and unnecessary stress. Kyle said, over the phone that a person is going to come to my house on Monday to replace the damaged panel in the front gable. Emily sent an email making that representation. I hope they comply and make sure the damaged panel is replaced. I will update this review accordingly. In the interim, I strongly encourage future customers to get everything in writing, clarify realistic timelines, and be prepared for additional unexpected expenses. My experience was frustrating, costly, and avoidable.