I decide to hire Steam Plus. They were one of only 2 businesses that responded to my request,…read moreanswered my questions with follow-up questions to make sure they understood what I wanted, and the owner even called me to nail everything down. Great experience so far.

Alex and his team did an amazing job. Our carpets look brand new! They were very responsive, sent…read morehelpful reminders and offered reasonable prices. Would definitely recommend and will use them again in the future.

I waited to look for carpet cleaning until a week before a special event, and Good News Floor Care…read morecame to my rescue. Even though they're out of Wisconsin Dells, they do a lot of business in Madison. It's owned and operated by a lovely couple. They were charming, and I really enjoyed talking with them as I was moving things out of the way. The difference between before and after was striking. It was my own mistake to get carpet protection (Scotchgard). Even though it was a smart move, I wish they had told me it would take longer for the carpeting to dry. Remember, I was in a hurry. My other concern - this was expensive. I have a small 1 BR apartment - only about 700 sq. ft. Cleaning plus Scotchgard ran $350! That seems high to me, but they did come after a regularly scheduled job on almost a moment's notice. If I paid extra for the rush, it was worth it.

GoodNews is the real deal! I have contracted them for many jobs. They go a great job cleaning and…read morerestoring stone, tile, and grout. They are hardworking, reliable, and take great pride in and enjoy what they do. Results are fantastic! The ETS coating is the icing on the cake - durable, brilliant, and easy to maintain. I highly recommend GoodNews!

this is the 5th time I have used Ultimate Carpet Cleaning. again they were great. carpet smells…read morefresh. Drying quickly.

We had 5 rooms and stairs cleaned. We have used them before and they do a GREAT job. Done in 2 hrs…read moreand for a reasonable price. We highly recommend.

Awful on all counts. Zero stars if possible, I was warned not to use them but I forgot. Read this…read morewhole review if you want details. I don't comment often but they deserve it. They steam clean around 1200 sq/ft a couple weeks ago. Took about 1 hour. I'm surprised when it doesn't have much effect. Major stains in a living room are not removed, but Oh well. Many told me with my close nit fiber, all these stains should come out, sounded good, but didn't happen. The rest of the house has decent looking carpet but even the light stains didn't remove. My wife and I were mainly disappointed even the light stains didn't remove or lighten from the rest of the house. I wasn't mad, just disappointed. At that point it wasn't worth commenting, So whats the big issue? Days later as we are working in the entire house either bare foot or in socks because we (thought) our carpets were clean, We find our feet and socks turning black, What? I look up how this can happen. If steam cleaners use too much water or go too quick, they wont suck the water/dirt out and it will sit there and this effect will happen. I call Stanley Steemer up and ask why our socks are turning black on freshly cleaned carpets. "Oh, we don't use anything or put any chemicals into the carpets that will do that" NO, it's how you do your work not what you put into the carpets. So they say they will do it again. I was hoping for a different tech, because the previous either didn't know how or was in a hurry. The same tech shows up over two weeks later. Looks at it and says the reason our socks are turning black is our carpets are STILL Wet. WHAT? He explains, when you Steam clean, on older carpet (upstairs) the water will go through, soak the plywood underneath and keep the floors wet for over 3 weeks. "Your telling me they are still wet? Yes" When he steam cleans down stairs where there is carpets on concrete floors it will go through and soak Concrete holding the water for over 3 weeks as well. So the moisture is pushing the dirt through as we walk turning our socks black. Such BS. This feels dry to me, Then he says your feet are turning black because your walking were there is a lot of foot traffic. NO, I'm working in rooms that don't have any traffic but obviously junk left in the carpet. He tells me if he cleans it again it will only get worse. Get Worse? I said, so it would have been better if I never had you do it, Yes he says. Because stains didn't fade and feet weren't turning black before he showed up. I said, Time is money, how about just give me a refund, you have already spent 20 min talking and if it's only going to make it worse, why would I want you to do it. Now it gets worse. He talks to his boss and she says No refund. He is there to take care of the problem. If it goes bad they will have a Manager stop out. I call and talk to Missy his boss and she is 1. rude 2. refuses to send someone other than him out 3. Totally different story about carpets than he does 4. Says if it goes bad, they will go through insurance for me IF they find this to be their fault. Of course it's their fault. I had stained carpets but nothing was turning our socks black before they showed up. I said just send your branch manager out so he can check this. Your tech says I don't even have Padding under my carpet and that is why he can't clean it well. What? I told him, I just had a carpet repair guy out who said the padding was good enough that he might be able to reuse the padding if we toss the carpet. I pull up a corner of the carpet since I had a vent cover off and said, Look at his Padding. Missy tells him to clean it so we move forward with this worthless service. When he was done he said "I told you it wouldn't do anything, it had zero effect" I timed him this time. He cleaned 1200 sq/ft in 15 minutes. Really? When he was putting his stuff away, I asked, "Why did it take you an hour the first time and 15 minutes this time. He said, this time I put less water in the carpets so they wouldn't be soaked as long. Well if you don't put water in, how are you going to clean them. If you don't take your time, how are you going to pull the water out. Missy contradicted everything this tech said Then told me he needed training. If your tech needs training, don't send him out without supervision. Don't have him goofing up my carpets then make me pay for it. Stanley Steamer has got to be the worst carpet cleaner I've ever encountered. I told Missy, "you do realize reviews have an effect, just give me a refund and we'll sweep this behind us" She didn't care if I gave a TRUE review on their Awful service. So here you go MISSY, you got your REVEIW. This will cost you a lot more business than the refund you could have given.

If zero was possible for stars I would give that. I scheduled a vent cleaning last week for today…read morebetween 10-2. Called for an update because I still hadn't heard anything. The rep could not find my appointment even though I had an email with a confirmation number. She said she could reschedule so I asked for a discount because I rearranged my schedule for someone that was never coming. I WAS OFFERED AN ONLINE COUPON I USED ON MY ORIGINAL BOOKING!! How insulting! THEN the supervisor tells me there was an outage nationwide ( I can understand that things happen) but she ALSO tells me $50 is all we can do. I have never been so appalled by how much I obviously do not mean to this company. I had 5 people waiting to hear how I liked the service so 6 customers lost. They didn't even try.