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Carpets by Ozburn

3.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

Services - Carpets by Ozburn

Carpet installation

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B & B Flooring

B & B Flooring

(11 reviews)

won't pay their bills...avoid calls... if you want your property lien because they won't pay…read moresuppliers, Kayla avoids calls

Wow. Just horrible. Where do I even begin. Going in and…read morelooking at carpet was fine. It was the starting of the planning and installing where we started having problems. In the other reviews that stated they were lazy and uncommunicative - I can get behind that. Apparently no one but the original person you interacted with can explain or answer questions on your project. Even through everything is entered into the computer. Or supposed to be. So if your person doesn't work six days a week you're just SOL. And they don't return phone calls. I have a call log to show it. When setting up an install appointment we were supposed to get an email confirmation and set up the computer project notification system. I'm purely guessing. We were never told about this. Fast forward 3 weeks and still no email. The day before the install, because again, no email confirmation, I called. No one could speak with me as they weren't my project person. I was supposed to get a call back. I didn't. About that time we received an email confirmation of the INITIAL set up. A reminder came within minutes of each other. I had to call back at 4:55 so I could at least get somebody to answer anything before close. I was told yes he knew about the install and it was scheduled for Thursday and Friday (remember that - important) and would be at my house at 10 am. Next day 10 rolls around. No one. 10:30 rolls around. No one. I call back to inquire as to why no one showed up and I was informed well, they have an hour window. What? Did you tell anyone? Nope. Dude finally shows up at 10:58 flying though the subdivision. Pretty sure the rocks moved in the driveway. After installation things got even worse. As if they weren't crappy already. There were waves in the carpets the z bar at both bathrooms were crap installed and you could feel the height difference of the pad. And now the worst part. Baseboards. OMG a 5 yr old could have done better. Afternoon complaining and sending pics I was told he couldn't come back the next day bc he had a commercial job to do. Remember when I said I was scheduled for 2 days? But now all of a sudden he has a commercial job? Yeah, we know where your bread and butter is. Not us getting house installs. They found someone else who came out and fixed some corners and a wall. Afterwards we sent a message requesting someone to look over the install as things were not ok. No response. No one ever got back to us. We waited a week. Crickets. We had to physically go to the store to complain. Sad really. I did not sign the work order as I found out later that, that is what usually happens, and I was NOT offered, told, or discussed that a final walkthrough was done. Nope. No one reached out to us. Finally got someone to come out and look. Took pics and said I'll make some phone calls and get back with you. Next point of contact was the owner and some other peeps were coming out to look. Took up carpets and rearranged pad and was supposedly fixing the baseboards. Again. I have pics. It's terrible. And I provided baseboards. Not them. All and all this was a terrible experience. I will not be back. I have the rest of my house to do and I will go elsewhere. I'll drive to TX and pick up the same carpet if I have to, but it won't be from here. Before the owner responds with crap I got a $100 deduction for my troubles. I still have to fix my baseboards so it's no consolation. The pics are after install, after the 1st fix, and then 2nd fix. The split board and the gouged corner is after the 2nd/last fix. It seems no one in this company can fix/install anything. Photos on my Google review as I cannot attach them here.

Carpets by Ozburn - carpeting - Updated May 2026

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