Sadly a very disappointing experience which started off promisingly.
The product range is good quality & the before sales advice is warm & friendly, however research any products recommended to you independently before placing an order with this business as the sales advice may be inaccurate.
I ordered a high quality, high price carpet & after a poor quality installation & fitting I was then informed that it was due to the product not being fit for purpose. However this product was confirmed to me by the business owner as being very hard wearing & suitable for the area that it would be fitted within when I placed the order with him.
The owner's attitude upon being questioned about the standard of fitting was defensive, argumentative & arrogant. The fitting was questioned after frays were spotted, along with a loose join, carpet cut too short in places & 'bags' due to it not being stretched tightly enough over the grippers. These faults were spotted just 4 hours after fitting so understandably I was concerned about it's resilience to future wear & tear.
After being accused of sabotaging my own carpet by the owner, he did agree to contact me to arrange a date to carry out the necessary repairs. I had to chase him to get a date agreed, as he failed to contact me as he'd agreed. He also put through the remaining balance of payment on my card without my authorisation, without contacting me & before I'd even seen the finished work.
I wouldn't use this business again read more