We recently engaged Carpet Weavers and purchased carpet for the entire house. Translation was easy and fair. However, we encountered problems in the carpet itself after installation. We let Carpet Weaver know about the issue. Stuart came out to inspect. He agreed and ordered new carpeting and had it installed all free of charge. Appreciated their excellent customer service. They have earned our loyalty! read more

The crew that came to install our bedroom carpet from Carpet Weaver's was magnificent! They were on time and extremely fast! There were 4 guys and each did his job to perfection! They were Hispanic and very polite and responsible! Great job guys! read more

I give this place a zero. I set up an appt on 3/4/13 to hate carpet installed in my bedroom and office. the morning of the appointment i get a call that due to weather the installer is running behind. At the new appt time I am waiting patiently and after he is an hour late I call the office only to find out the installer will not be at my home at all. I used a day of vacation and then they want to come and due their work on Saturday, at their convenience. I am completely dissatisfied with Carpetg Weavers read more

I had them order the tile that I wanted, but it was the wrong tile. So, instead of waiting three weeks to get my bathroom back, I went ahead and had them lay the tile that was sent which was incorrect. They insisted that it was the correct tile, I proved to them that it was not. Basically they had a nonchalant attitude- like they just didn't even care. There was no reimbursement and they actually had the nerve to tell me that if I did want to wait for the correct tile then I'd have to put my own toilets back in. So, I went ahead and had them lay the tile that was sent because it was the right color but I am not happy with it, but it's better than being without a toilet for three weeks. Basically I'm just saying they will not work with the customer even when they are in error and they do not seem to care at all whether they were wrong or not. And in this case they were completely wrong. I am very unsatisfied though their tile layers were polite and respectful and tried to help as much as they could. read more

Project went smoothly. Not often these days you get what you are promised. Love the carpet. The installation process was explained by Stuart at the time of purchase. The installers were courteous and professional. read more

The 3 man crew that came to our house yesterday went through this 3 bedroom install like lightning! They laid all three bedrooms in five hours. They were VERY good and explained everything as they went. I tipped them each enough to take their spouses to dinner. The carpet was measured by the salesman, but he didn't take into consideration the pattern lines. The installer explained that the lines for the bedrooms would run east and west instead of north and south like the hallway Carpet Weavers laid last year. We conceded and went with what we had. The experience with the salesmen has been a nightmare. Our first salesman quit and dumped our sale on another man. We could not pin him down on an install date with several calls to him. He was MIA for four days. Finally I another salesman told me the men would be here at 8am the next day. If I hadn't called the store, I would been caught with a lot of clearing off furniture, disconnecting TV's and computers before they could start moving furniture and laying carpet. The sales force does not work as a team. Two calls to the store, other salesmen only had I DON"T KNOW for an answer. They should be working together for the sake of the company as well as themselves. read more

This place as obviously turned something around! We just enjoyed excellent service & care (June 2018) from the salesclerk AND the installers were spot-on with timing & precision!! read more

I will never recommend Carpet Weavers to ANYONE! While the carpet we chose is very nice, the experience that we had is what ruined it for us. We worked closely with one of the employees and they were very friendly and helpful when we began our carpet search. However, after we purchased the carpet, that is where things began to go downhill. The employee was extremely hard to get a hold of to ask questions about our installation, and they rarely returned my phone calls and acted annoyed that I was asking questions. The day the carpet installers came, one had to bring their 5 year old child because "the babysitter was sick". At first I was okay with this because I understand things happen, however after 20 minutes the child kept begging their father and his work partner if they could go home. They took about 4 hours to install the carpet and the whole time the child was asking to go home. After looking at their work once they left, my husband and I noticed black HANDPRINTS on our newly painted walls and doors. Additionally, they scratched and dented (yes, DENTED) our walls with the carpet. Upon further inspection we noticed they missed putting carpet in an area about size of a nickel. How you miss putting carpet in this size of an area is beyond me. Finally, they completely messed up part of a seam in one of the rooms. I can't help but think they rushed the job so they could get the child home. When we called Carpet Weavers to complain, the employee we had worked with could only "put in a customer service request" and say "well that's not good". While we had initially thought we'd use them for our bathroom and kitchen projects, it's easy for me to say that they will never get our business again. read more