Lack of communication and customer service. Brushed us off. Apparently they don't need new…read morecustomers

Bob is a master floor craftsman. Maybe it's his German heritage or something, but he is as exacting…read moreand thorough as you would expect. We are thrilled with the job he did and at a very affordable price. He went above and beyond for us and did extra things we didn't even ask for. His protege and son Alex is also a hard worker! There is a slight language barrier as his accent is very thick, so just emphasize what you want and he will deliver!

Joaquin Garcia did a whole shower makeover for me. He removed an old tub from the 80's and…read moreinstalled a tile shower. I picked out the tile from Floor & Decor and he quickly started the project. It turned out exactly how I envisioned it!!! I couldn't be happier :) fair pricing! He gave me a quote for 3 bedroom carpet replacement and that will be our next project. 10/10 recommend

From the owner: Quality flooring installation at affordable prices. 30+ years experience in the flooring industry…read more Si habla Español - Residencial & Commercial flooring - Carpet, Hardwood, laminate, tile, vinyl plank

Requested Carpet Stretching for numerous rooms in the house . they did quality work in a timely…read moremanner.

They informed me of their specialty and they responded very quickly to my request. They were able…read moreto meet the service requirements, I requested time wise, I didn't want carpet, product I wanted they didn't carry or specialize in. They were upfront and honest with me which speaks highly of any business! I would really consider them for carpet and flooring if that was what I needed! I was needing help with wooded stair tread and trim. I just pulled off carpet! If it were the opposite, I would be calling them!

Rick and his team went above and beyond for me and my family. They care about doing a good job and…read moredoing the right thing. I cannot recommend them highly enough. I wish we would have used this company for the first time we replaced the floors in our new house and we would have saved thousands of dollars.

We used Floor Coverings International when we put new flooring in our basement a few years ago. We…read morejust put our house on the market and reached out to Floor Coverings International to see if our hard wood floors on the main floor could get some rejuvenation. Rick came out within half an hour. He was very friendly, but more importantly was honest. He advised me that my floors were in good condition and to simply buff the floors. HONESTY is greatly appreciated.

Ordered new flooring from their Colorado Springs location for our new house to be installed. The…read morewhole deal has turned into a nightmare. We were told Levi, the gentleman that initially helped us, wrote down and ordered the wrong flooring for our kitchen. We found out when the installer had us verify before tearing our existing floor up a few days after the carpet was installed. The installers left upset they were not getting paid that day after not working all week. When we called them about it, and Levi was out of the office. The person we spoke to made us feel like we were not being truthful and trying to change our order on them. They told us that they would see what they could do about it. Our realtor was involved in this transaction and knew what flooring we chose as we were in close contact that day and I had my wife on video chat while we chose the flooring as she is a DOD employee and was still working at our old location. Then they took the money out of my account for the kitchen floor with no resolution in place and no call or notification that they were. My realtor asked if she would like us to call them because she was the one that referred us to them and Carpet Exchange mistakenly put her name as the person the flooring was sold to and us as the "Ship To". So she called them. I was called and told that Levi did not remember anything about our visit. I was told to come into their store to show them the flooring I chose. I understand errors and we have been very understanding. When I arrived, Levi was "off" again and I felt like the older gentleman that was there was using every tactic he could to make it not their fault and get me to admit something. After several minutes of back and forth explaining things and showing him the correct flooring, He said they would get it taken care of and I went home. After several days of waiting I was talking to my realtor who called Carpet Exchange wondering what's going on seeing her name is on the job too. Only then, did Brock (another new person) call me and say that he "needed to inspect the existing floor again" because Levi wrote the existing flooring down as a more expensive Tile and Concrete removal which the first installers that came out with the wrong flooring stated it was not. When Brock arrived he admitted that Levi did write the correct flooring down originally but ordered the wrong flooring. He said he saw what he wrote down. He looked at the existing flooring and the hole the carpet people put in the wall and told us he would get it resolved. He also took pictures of the hole. This was Nov 18. We have been understanding and very nice to this point. We recorded everything because you know... big businesses... On Nov 22nd I sent Brock a text stating that all of the delays and the way this has been handled was unacceptable. This morning, (23rd), Levi, who hasn't made any effort to contact us throughout this whole dilemma calls us and starts telling us that we are not allowed to be upset about the situation and started finding ways to pick our conversation apart. I presented all the evidence and he did not care and said that they cannot do the job and is going to refund the money for the job. I asked him the amount and it was not the same amount that was on the Job sheet he gave me and started giving me more excuses about how they got the taxes wrong. I told Levi to refund our money and contact their corporate management to get in touch with me. He told me that he would see if he could get them to call me and that it's up to them. I then told Levi that they are to have somebody at my house immediately to fix the damage their installers didn't tell them about. I informed Levi that we are going to contact corporate and post reviews about our experience and he told us to go ahead with our empty threats and treating us like he is above us during this last conversation and he cannot be touched. Great job Carpet Exchange!

After wasting much time at the two big box home improvement stores in Colorado Springs, I decided…read moreto check out Carpet Exchange at 410 N Academy Blvd, Colorado Springs. I was greeted positively by Steven Hicks who answered all my questions and had exactly the shade and density I was looking for within my budget. A week later Eloy Yonel and his crew performed a flawless install on 5 rooms and 2 hallways in just over 7 hours. The seams are not visible! My experience with Carpet Exhange was fantastic and $1500 less than the two other quotes I received. Do yourself a favor and go to Carpet exchange first!

Just ask for Steve and he'll do his best to get you the best dealeo he can offer!!! Been going…read morethere for over 30 years!!!

Do NOT shop here my floor installation was a complete nightmare.. guaranteed 10 day installation…read moretook over 3 1/2 weeks and is still WRONG!!! we had to push all the other contractors back and we lost our scheduled times because of this....Randys response was wow what a bummer,Really that's your response... the store manager called and said sorry we "may" help you out with the cost of the carpet for all the problems, did they NO .my floor is still wrong LVP must be put down on a level floor "with in 1/8 over 6 feet" I paid Carpet exchange to get the floor leveled and there are gaps under the floor boards of 5/8 plus thats not level.... DO NOT SHOP HERE!!! we spent well of over $23K talk about buyers remorse....Not sure why I even make this review it's very clear they do not give a crap about me the customer.... and wont care about you either...

Another great experience with CCW! Anthony and team were phenomenal. They helped us choose a nice…read moreplush carpet on a Saturday and we had it installed on Tuesday! Not to mention the price for the carpet and installation were really affordable. We were in a rush and they made it happen! Thanks so much for all the help! Can't wait to work with you guys again!

They did a great job schooling me about carpets. They were significantly more affordable than the…read morebig box stores that just hire outside help anyway. The big box place told me they were 3 weeks out. The Rug it Righters said they could install it tomorrow! We saved about a grand on the whole building purchase and installation and got it done before I was actually ready! Yikes! Soooo glad I remembered the Rug it Riders commercials growing up. I am a fan.

The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

Let me share with you my experience,…read more Walter their salesman came out to give me a bid Once he found out that Home Depot had done the estimate already, he just used the amount of boxes which was about 80 for the estimate. He did no measuring or anything else. He was gone in about 10 minutes. (I needed only labor as I was purchasing the material from Home Depot.) Once we agreed on Price to have all the existing solid wood baseboard, removed the new floor put down and the baseboard put back. I agreed to the job. Pricing; I agreed on 50% down and 50% when the job was completed to maintain some control of the final product I'm very glad I did this. Their policy is to get 100% upfront, which I never recommend anyone for any service, ever do. The very next day after agreeing on terms with Walter, I got a call asking for 100% of the money I told this lady that's not what we agreed to and she said well that's what we normally do and I said you better call Walter. I'm gonna cancel the job. She did came back excepted 50% Overall, the subcontractors that came out from a company called Sun sunshine floors did a pretty good job putting in the material But it's the follow up , putting doors back on , getting trim put back on that was a real headache and took me almost 30 days to get done and also a threat of a complaint to get what I considered to be a very reasonable discount about $370 off my bill In the end, I fixed the existing problems myself because it was too much of a headache after they finally agreed to give me the discount Finally, a reminder again if you use this company, do not pay 100% upfront you'll have no control over the job over anything that needs to get fixed and you'll be working on their timetable, while they have all your money ------- Part 2 It's smart that Kelly took down her first knee jerk response to my above comment since is was inaccurate and not well researched. "Telling me I agreed not to leave public comment in agreement for the discount" -that was true if you accepted my generous offer.... the first go round. I'm going to guess that she finally got around to actually reading.... the 2nd email with my threat to file a complaint with yelp. Poof.....gone and replaced with boiler plate sorry we messed up and we should have done better. " Kelly, I wish you would have taken seriously my first initial complaint to your company and really taken the time to call me and find out what happened, Sincerely apologize, accept my generous offer and maybe even go a bit farther to make me happy and satisfied, If you had done so, we wouldn't be having this stupid engagement in the first place. Even after all that, I do hope you have a Merry Christmas and a Happy New year.