Just ask for Steve and he'll do his best to get you the best dealeo he can offer!!! Been going there for over 30 years!!!

Do NOT shop here my floor installation was a complete nightmare.. guaranteed 10 day installation took over 3 1/2 weeks and is still WRONG!!! we had to push all the other contractors back and we lost our scheduled times because of this....Randys response was wow what a bummer,Really that's your response... the store manager called and said sorry we "may" help you out with the cost of the carpet for all the problems, did they NO .my floor is still wrong LVP must be put down on a level floor "with in 1/8 over 6 feet" I paid Carpet exchange to get the floor leveled and there are gaps under the floor boards of 5/8 plus thats not level.... DO NOT SHOP HERE!!! we spent well of over $23K talk about buyers remorse....Not sure why I even make this review it's very clear they do not give a crap about me the customer.... and wont care about you either... read more

Stay away from Carpet Exchange on North Academy. We are having a remodel done on our downstairs. Randy from Carpet Exchange came out and measured the two rooms. We met with Randy and picked out the carpet for each room and the vinyl plank that was to be used as transition between the two rooms because there were two different carpets. Come to installation day, carpet for only one room was delivered. Randy said we wanted carpet for an upstairs bedroom which was incorrect. We selected the carpet for the downstairs and told him when we were going to do the upstairs that was the carpet we would use. He NEVER measured any room upstairs. He totally blamed us and instead of finding a way to solve the issue he got rude and I told him to forget everything which he said was what he preferred. Very poor attitude and very poor customer service. Be forewarned. read more

Ordered new flooring from their Colorado Springs location for our new house to be installed. The whole deal has turned into a nightmare. We were told Levi, the gentleman that initially helped us, wrote down and ordered the wrong flooring for our kitchen. We found out when the installer had us verify before tearing our existing floor up a few days after the carpet was installed. The installers left upset they were not getting paid that day after not working all week. When we called them about it, and Levi was out of the office. The person we spoke to made us feel like we were not being truthful and trying to change our order on them. They told us that they would see what they could do about it. Our realtor was involved in this transaction and knew what flooring we chose as we were in close contact that day and I had my wife on video chat while we chose the flooring as she is a DOD employee and was still working at our old location. Then they took the money out of my account for the kitchen floor with no resolution in place and no call or notification that they were. My realtor asked if she would like us to call them because she was the one that referred us to them and Carpet Exchange mistakenly put her name as the person the flooring was sold to and us as the "Ship To". So she called them. I was called and told that Levi did not remember anything about our visit. I was told to come into their store to show them the flooring I chose. I understand errors and we have been very understanding. When I arrived, Levi was "off" again and I felt like the older gentleman that was there was using every tactic he could to make it not their fault and get me to admit something. After several minutes of back and forth explaining things and showing him the correct flooring, He said they would get it taken care of and I went home. After several days of waiting I was talking to my realtor who called Carpet Exchange wondering what's going on seeing her name is on the job too. Only then, did Brock (another new person) call me and say that he "needed to inspect the existing floor again" because Levi wrote the existing flooring down as a more expensive Tile and Concrete removal which the first installers that came out with the wrong flooring stated it was not. When Brock arrived he admitted that Levi did write the correct flooring down originally but ordered the wrong flooring. He said he saw what he wrote down. He looked at the existing flooring and the hole the carpet people put in the wall and told us he would get it resolved. He also took pictures of the hole. This was Nov 18. We have been understanding and very nice to this point. We recorded everything because you know... big businesses... On Nov 22nd I sent Brock a text stating that all of the delays and the way this has been handled was unacceptable. This morning, (23rd), Levi, who hasn't made any effort to contact us throughout this whole dilemma calls us and starts telling us that we are not allowed to be upset about the situation and started finding ways to pick our conversation apart. I presented all the evidence and he did not care and said that they cannot do the job and is going to refund the money for the job. I asked him the amount and it was not the same amount that was on the Job sheet he gave me and started giving me more excuses about how they got the taxes wrong. I told Levi to refund our money and contact their corporate management to get in touch with me. He told me that he would see if he could get them to call me and that it's up to them. I then told Levi that they are to have somebody at my house immediately to fix the damage their installers didn't tell them about. All this because Levi wrote the wrong thing down, was not at work, and left his other people to deal with the issue. That was one of the last things Brock told me. I informed Levi that we are going to contact corporate and post reviews about our experience and he told us to go ahead with our empty threats and treating us like he is above us during this last conversation and he cannot be touched. In contrast, Brock was very helpful and we hit it off pretty good when he came over. Then Levi called. Great job Carpet Exchange! read more

Carpet Exchange - Hole in the wall - Carpeting Near Me - Colorado Springs, Colorado

Sustained excellence in service is always important, but it achieves particular significance when an unforeseen emergency occurs. That's why this retired 30+-year Quality professional so highly recommends the North Academy Blvd Carpet Exchange organization. In a career practicing, teaching, training, and working with individuals and teams I'd developed a formula I still semi-consciously use in evaluating great performance. "Effectiveness" (job done correctly); plus "Efficiency" (done with a minimum/no mistakes, "do-overs," extra time, etc.); plus "Empathy" (true concern for the customer and their real--and sometimes even perceived needs); equals "Exciting" Quality (the kind that not only makes customers want to come back as needed, but to let others know about their experiences). We experienced such service upon an earlier occasion in having a carpeted portion of a room with wood flooring transformed into perfectly matching wood. This time we were among many in Colorado Springs who had a portion of their basements flooded. This time our Sales Consultant was Mark Fruci, who not only helped us--without any pressure--select a new carpet type and style among the many brands and levels of high-quality products offered by Carpet Exchange. Mark was great to work with; clear in his answers both to my wife (who is much smarter in these as most other areas), and also to my I think sometimes-untutored questions. Moreover, understanding the nature of our particular situation, Mark recommended for our consideration Mountain Restoration Services, now another five-star organization in my estimation, and from there were recommended other services, such as Incline Landscaping, with whom we had previously enthusiastically worked on a five-stars rating front-yard retaining wall, and now will help us avoid future flooding issues with the back of the house. Our situation is fast-improving because of these "leads" and with the great help from Carpet Exchange's pleasant, knowledgeable, and in-touch customer contact people, Savannah the very professional and pleasant person who came and measured for the new carpet, and the equally excellent Erik and Jose who did a fabulous job affixing some needed wood stripping, and laying the substrate and carpet itself. My basement office now looks and feels much better than before the problem. Add to this that we feel all costs involved were very reasonable, and you have a result that fully justifies this enthusiastic, if rather long, review. Bill M. read more

Randy Shoemaker, the sales manager was very pleasant, knowledgeable and professional. We appreciate the help and service he gave us during the purchase of our new carpet for one of our rental properties. We are so grateful that Randy, let us bring so many samples with us to see how they would look with the freshly painted walls and trim. We are so happy with the new carpet and padding that Randy recommend for our rental. We definitely will be using Carpet Exchange in the future for all our properties. I highly recommend Carpet Exchange to anyone needing new flooring. read more

Exceptional service.I had a warranity issue. They replaced my carpet,with NO promblems,or complaints. The company stood by there product,and there word. I really appreciate the service.I will continue to always do bussiness with Carpet Exchange as i have for yrs.Great price,Great service.I love my new carpet!!!! read more

My wife and I didn't even consider Carpet Exchange. I initially received 3 quotes: one from a Carpet Warehouse, one from a licensed contractor on Craigslist, and one from Home Depot. We were driving by Carpet Exchange as we discussed HD's lack of customer service (the woman at HD couldn't be more unhelpful if she tried). So, we stopped by Carpet Exchange and met Randy. He was really helpful, not at all pushy, and explained the different grades/weaves of carpet and underlay (pads) and their pricing. We priced something similar at all establishments ... about middle of the road (a massive step up from our contractor grade). And we set up an appointment for measuring. The gentleman that came by to do the measuring was on time, polite, ex-Navy, and as friendly as could be. What a massive difference between him and the other company's estimators/measurers (HD had charged $50 for an estimate, in hindsight it was such a rip off). We discussed all the work that was needed, some of it custom (we did wood risers on our stairs), and he was very helpful and easy to work with. Their measurements were within 10 sq feet of two of the other company's measurements. Weirdly enough, Home Depot's measurement was almost 200 square feet higher than all the other companies. The quotes that returned were all within a few hundred (except for HD - they were almost $1200 more even with free installation). But the Carpet Exchange experience, thus far, was much better than with anyone else. Randy offered us a military discount to sweeten the deal so, after a little bit of discussion, we paid for the full install and went with them. Their hard floor installer (Matthew J) showed up about a week later (Saturday) to do all the risers. They were very helpful, professional, and pleasant to work with. And had all the stairs complete within a few hours. And this past Saturday, Jose came by to do the carpet install. He, and his crew, were un-believably efficient and professional. Their work ethic was outstanding. We only had one issue ... he was afraid that we were shorted carpet and wouldn't have enough. We called and spoke to Dave. Dave was outstanding ... arranging for more carpet to be delivered and a new install date to finish. But Jose worked so efficiently, with almost zero offcuts and waste, that he was able to complete the job with barely a foot to spare. Since their measurements were so close to the other companies, I am inclined to think that maybe the warehouse that provided the carpet may have shorted them a few yards. Overall, my experience with Carpet Exchange has been so positive that I will recommend them to everyone I know. And honestly, if you went with another company (like I initially considered), I think you paid too much. They will be the first company I call for any floor needs moving forward. This review is a small token of my appreciation for a business that is doing things right. read more

Carpet Exchange - Carpeting Near Me - Colorado Springs, Colorado

I have no experience with their flooring installations, but I do not recommend using them for counter tops. They sub-contract to another company that has several bad reviews. Had I known, I would have gone with someone else. Our experience with the sub-contracted company was terrible. I had to call and leave several messages and wait days for them to call me back. They left the job halfway done for nearly two weeks. When the job was completed, we noticed they put in a damaged piece of quartz as our backsplash. I'm really unhappy with my experience but I don't want them coming back to my house. I definitely would not use them again for counters, and probably wouldn't for floors either because it appears they don't mind sacrificing quality to save themselves some money. read more

Carpet Exchange - Carpeting Near Me - Colorado Springs, Colorado

I have been here several times in the last few years and the people in the store are always so helpful and friendly! They didn't have the exact carpet color that I was looking for, But very helpful and friendly in allowing me to check out one that looked similar. If I end up purchasing the carpet from here I will update my review regarding that experience. read more

Terrible customer service, did not back up or accept the responsibility of their tech's work. We have used Carpet Exchange in the past for several renovations in three other houses and never had any issues. We decided to redo our wooden floors in our current house. We paid for them to redo our wood floors. Their tech came out and stripped the floors, applied the finish and said they would be back to do the final finish. Several weeks passed and he called to say he was moving out of state, he couldn't do the final buffing. He had a friend who worked in the same business and could finish it. This guy came to do it, gets about 5 minutes into it and says he needs to redo (strip/refinish) again due to paint drippings. He says it will be another 2K. I called our contractor and he disagreed with the tech. He has his own floor guy, calls him and he agrees they need to be just buffed and cleaned. The few spots of paint will come out (which they did except for two the size of half grain of rice in very non trafficked areas) He says it will still cost us, but only half of what the other guy wanted. He walks around looking and starts showing us finish issues from the original tech. He buffs/cleans them and the finish/stain issues are now magnified. We take pictures and send to our rep at Carpet Exchange. He tells us since the other guy buffed them that we voided the warranty. We point out that our guy only buffed and never put any stain down. We go back and forth for a month, he sends out the same guy who wanted to redo and charge us over 2K. We show him the refinish concerns and he agrees that the staining was done shoddy. He tells us that he will need to strip and refinish again. I talk to our rep, he talks to the floor guy and the rep admits their original tech messed up. We ask them to take care of their mess up, but they keep saying we voided a warranty that is not posted on any of the paperwork we signed. Eventually we had their guy redo the floors and paid him. I asked for refund from Carpet Exchange after paying over 5K between all the work (original work, the buffed and work to fix original stain/refinish issues) that we paid for. The rep finally was able to get us a fraction back. We tell everyone we can DO NOT use them due to poor way they handled our situation. If they had actually fulfilled their promise and backed up their techs original work, we would still use them. Never again. read more

If I could give this place zero stars I would. They will screw up whatever order you put in no matter how easy it is.

I am currently on the fence about my reading. We had counters done by carpet exchange in March, and the install an entire process was excellent. I was very impressed for a purpose store to have such good prices and good install. We made several visits to the store to discuss our flooring choices for a large project, approximately 1500 feet of carpet and vinyl plank. So we felt that we were valued customers with all of our visits and questions. We had two visits to the house to get proper measurements done. When our carpet was installed on two levels in four different rooms and a hallway, it was done perfectly and we love it. When are vinyl plank was installed, that's where the problems began. We were sent an outside contractor, not someone directly from the store. There was zero oversight on our project. The contractor tore out the old flooring in one morning and then left and said he would return later, and he never did and it was our job to contact the store to find out he was not coming back that day so we had to sit home all day and have a torn up kitchen and dining room. He return the next day to finish and Made cutting errors in several spots, leaving visible gaps between the vinyl plank and baseboard. He put the quarter round trim in the wrong place so he didn't have enough for where it is supposed to be installed. He nailed every 8 inches into the threshold between the plank and the carpet, and that is a threshold that is supposed to be glued within adhesive and no nail holes. When he finished he could not find two pieces of our original baseboard so that is another mystery, So we've had missing baseboard and a big chunk of drywall off in the kitchen all week. He dinged our newer refrigerator in four areas. We never heard from the store manager during that entire process or the next day for follow up so it was our job to contact the store and let them know how poorly the install had gone. The store manager came out and examined everything, took photos and fully agreed but admitted that we were supposed to have one of their better installers not this guy. Well that's a little too late and why were we given some random installer? New pieces had to be ordered and a date had to be scheduled two weeks out because their best guy isn't available for two weeks. So a project that was supposed to be done a few weeks ago is now in limbo status and we aren't even sure if all the right replacement products are in order. So our carpet went well and our counters went perfectly, but this is turning out to be a bit of a fiasco thanks to someone sending an unprofessional installer, after telling us they would send "their best guy." Why wouldn't a business always send their best guys? So they admittedly hire poor installers. Management even said out loud "why was that installer here?" How should we know?? I lowered from 3 stars to 2 upon just finding out that even tough the manger was here last week and saw and photographed all the errors, not enough product was ordered to make the repairs next week. They want to send the best installer this time, whoever supposed to have the first time, so he can assess the situation and see what else he needs to order. Which means yet another day at home waiting for repairs. You would think the manager could order the proper amount of replacement material after visiting the house. I was told they want to see what pieces they can salvage when the repair person comes. So after having a port install, they want to salvage pieces with nails in them and reuse them? I am getting more frustrated by the day read more

Carpet Exchange - Seam - Carpeting Near Me - Colorado Springs, Colorado

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I had Carpet Exchange install this gorgeous oak floor. The sand and finish technician was so fast and helped me choose the perfect color to match my kitchen cabinets . I also purchased this amazing area rug which gave the whole house color and life! The prices were the best that I have ever found on rugs. Four months ago they put carpet in all bedrooms and my loft. The carpet selection was huge and again, the prices were the lowest in town. Everyone in the store was helpful and my sales lady spent many hours with me so I could get exactly what I wanted for each project. I would highly recommend shopping at the store . read more

Carpet Exchange - Carpeting Near Me - Colorado Springs, Colorado

Not reliable at all- only half of carpet was installed. Horrible experience. We waited about two months for finalization of installation. Pulled all of carpet up and only installed half of the space. A real disappointment. read more

We were looking for a pet friendly flooring option in our basement. Randy helped us select a very nice vinyl product. Joel came out to measure the area. The day of install Ramiro and his team ripped out the carpet and found our floor to be a bit wavy for the selected flooring. The solution was pretty expensive but we went ahead and had the joints ground down to accommodate the flooring. Ramiro came back to install. He did a terrific job transitioning to the existing carpet. We could not be happier. They were a very professional and friendly team to work with. read more

We have remodeled 2 bathrooms and had a great experience with Carpet Exchange in North Colorado Springs. The staff was knowledgeable and helpful. They have a large selection of tile and mosaics to choose from. For the Main Bathroom we picked 12x24 tiles for the walls, installed horizontally above the tub. The floor tile was 13x13 in the same golden color. We selected mosaics for the border and back of the alcove which complement the tile perfectly. The installer was very talented and worked efficiently. For the Master bathroom we picked 12x24 tiles for the walls and ceiling (shower stall only), stacked vertically. It looks sleek with clean lines. The shower pan was poured and the floor of the shower was lined with multi-colored pebbles. We used 13x13 floor tiles in the same color cream tile. The back of the alcove and the border were selected to create a dramatic effect. We now have a 'Spa" like master bath. Again, installation was wonderful. See attached pics of both bathrooms. Our neighbors loved our bathroom remodel so much that they have now remodeled all three of their bathrooms, through Carpet Exchange. We will continue to recommend Carpet Exchange to family and friends. Thank you Carpet Exchange read more

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David, at Carpet Exchange South in Colorado Springs was able to find us a nice, inexpensive carpet and an installer who could get the job done on a tight schedule. We made our schedule, and I was very impressed with the installation. I used to manage rentals and work in the trades, I know a good job when I see it. My hat's off to the folks at the Carpet Exchange, I could not be happier! Brandon Mayfield read more

My husband and I shopped around for carpet for weeks when we decided to contact a few places to have measurements done. Carpet Exchange came out the same day called and promptly followed up to invite us into the store to look at options. Randy, our great salesman was very professional and asked many questions to understand what we wanted and what product would be best for our situation. After feeling many different carpet samples from other vendors, we really liked the softness of the Karastan Carpet and the warranty that went along with it. We love our new carpet and would definitely recommend Randy and Carpet Exchange. read more

If I could give this business 100 stars I would! From the beginning of our home flooring project with Lisa (sales) to the end installation by Jeremy and Joe, my wife and I couldn't be more satisfied. The new flooring (Luxury Vinyl Planking) looks ABSOLUTELY "EYE-POPPING" STUNNING!!! And the pricing by Carpet Exchange is quite reasonable (about mid-range based on several estimates we received). Can't wait to complete our next flooring project which we've already scheduled with Lisa. read more

My wife and I visited Lisa and also talked with a couple of the other employees about carpeting some stairs and re-doing the basement with solid core flooring. I had to do some stairs repair first and had my doubts about the success of carpeting them well. The stairs crew, Dave and Dave, did a magnificent job and these stairs look absolutely beautiful. The experience these guys have truly shows. They were professional and it is a real blessing being able to walk these steps! The basement no longer has an old carpet ruined by cats but a beautiful luxury solid core floor which is now such a pleasure to see! Lisa was extremely helpful whenever we went into the store and everyone there was just great. We are grateful for such good service and cannot recommend Carpet Exchange any higher! Jack and Meg H. read more

Lisa, person who handled our order was great. She Helped us with product choices. Smooth process. Installers right on time, efficient and good install experience! We would definitely recommend and their pricing was very good! read more

Customer Service at this location ROCKS! If you need flooring, ask for Dave Haberacker, as his first priority is customer satifaction. Highly recommend this location! read more

I recently visited this Carpet Exchange store and purchased several area rugs from Lisa. The selection was great and she was very helpful and friendly. With the combination of great prices and excellent customer service, I definitely plan to be back soon to shop for my bathroom tile. Update 7/30: I'm happy to share that I've finally refinished my bathrooms and updated the gross old tile. I stopped by Carpet Exchange and was surprised to see that Lisa still works there. She was wonderful to work with the first time around, so I was glad to bring her some repeat business. She showed me several options and helped make suggestions based on the color scheme that I had in mind. She spent a lot of time with me to ensure all of my questions were answered, which I appreciated, since this was a big purchase. The rest of the process - from measuring, to installation were smooth sailing. I'm grateful for the seamless experience and will be recommending Carpet Exchange to other friends in the area. Thank you Lisa for another great experience! read more

We shopped around a bit, and decided that we liked the options best at this store. Lisa was amazing and extremely attentive. We had lots of questions, and had to have our quote reworked more times than I care to count (we changed our minds at least three times). In spite of this, the new flooring was delivered on time and the installation was completed faster than quoted. The workmanship was excellent, too. I would definitely come back again. Ask for Lisa! read more

It's no wonder this is only a 3 star business.. I give Carpet one a minus 5 on honoring their warranties. My husband and I had a relative that went into Emergency room early am when they were to come and do a repair, that was still under warranty. We neglected to call (our focus was on other things) Now they want to change me $150.00 do do the repair that is under their warranty.. UNBELIEVABLE. TERRIBLE CUSTOMER SERVICE. never again will I do business with Carpet Exchange read more

I have purchased from Lisa Schlansker twice now and have been very satisfied with both her service and the company's finished products. We re-carpeted our basement a few years back and when we went in to do the rest of the house, we were able to work with the same associate (Lisa) as the first time. She was able to help us match our basement carpet with a less expensive carpet since we were looking to sell our house. She also helped me with selecting vinyl flooring for a kitchen and bathroom. Install was convenient; we were no longer in the state but she was able to schedule installers without us being there and make our payment over the phone. The finished product looks great too! We were very satisfied both times. read more

The whole experience was handled professionally , from the selection process, to the sale, and finally, the installation. We are pretty picky about any home improvement, and we couldn't have been more satisfied with our choice of Carpet Exchange! Dave was super with his help, even after the sale, assisting with the scheduling of the installer. He also gave us better pricing on the chosen products than we received at competing flooring stores. Overall, a Win/Win. read more

Purchased flooring from Lisa Schlansker. We were looking for flooring for a basement workout room. We went to Home Depot first. They said they did not have any flooring that would be suitable for below grade. On the way to Lowes we stopped in Carpet Exchange. We told Lisa what we were trying to accomplish. She directed us to the perfect product for our project. They had lots of selection in that product. Lisa was knowledgeable and helpful. No sales pressure at all. We never made it to Lowes. We are very happy with our experience with Lisa and Carpet Exchange and recommend them. read more

I recently purchased carpet for our new house in Colorado Springs from Randy at this Carpet Exchange location. The prices were by far the best when compared to another store that sold carpet nearby and they beat another lower estimate by 10%. From the beginning, Randy was helpful, kind, courteous and managed every aspect of the ordering, shipment and delivery of the carpet with total professionalism. He kept telling me that he was excited for me to have my new home carpeted and I appreciated his enthusiasm. The carpet arrived on time and the installers did a great job. Randy stopped by on the day of installation to make sure that everything was in order. This was going above and beyond what I expected but his attention to this order was greatly appreciated. read more

I ordered a measuring after selecting flooring for 2 rooms & tile for my bath. Four phone calls, 3 repeat visits to the store & my measuring was wrong, nothing had been ordered & when we asked for an explanation we were told we hadn't given them enough info. We had asked numerous questions & were given different answers. They are rude, unprofessional and inept, DO NOT DO BUSINESS HERE. Go instead to the Home Depot where, within 30 minutes, we had an order, made a down payment in a professional manner. These people on the otherhand shouldn't be in our neighborhood. read more

During my time at this store the employs seemed to busy to deal with my needs and like i was a inconvenience in being there. as well as a order i placed they said would take 7 days took little over 3 weeks for them to get it to me. very disappointed and will never shop here again read more

Our experience with this store went well from start to finish. We walked in with only a vague idea of what we wanted. Lisa asked us some questions and helped to immediately narrow down our search. We took some samples home a few times over the course of a couple weeks and liked that Lisa remembered our kids' interests each visit and interacted with them. We felt the pricing was in line with or maybe cheaper than other places we shopped. The installers who installed our carpet did a nice job and were professional. They asked us to inspect the walls and baseboards after the install to validate there wasn't any damage and showed us all of the seams to make sure we were happy with them. We would buy from this store again. read more

I went to Carpet Exchange with big ideas and a small budget. I worked with Lisa who educated me about the different carpet fibers and what would be best for my family room. I got much nicer carpet than I ever thought I could afford. The installers were courteous, fast and did an excellent job. I would highly recommend visiting Lisa at Carpet Exchange. read more

Just a heads up to anybody looking to buy flooring of any kind, I had the best experience with Carpet Exchange when carpeting my new home. They made the whole process a lot less stressful and the whole environment is easygoing and helpful. The sales manager greg really got invested in our situation and made sure we were 100% satisfied. By far the best experience I've ever had with a flooring store. I will be recommending carpet exchange to my friends and family the next time they need flooring done. read more

Great Service by Lisa Schlansker. during our visit she was knowledgeable, attentive and very helpful. Then, the next day when I told her I had found the vinyl plank flooring for a better price on the internet, within an hour she had worked things out so that Carpet Exchange matched the price! I will definetely work with Lisa for my future carpet needs! read more