Mitchell was knowledgeable and kind as he helped us differentiate between a few hardwood brands…read more(Mirage vs. Robbins vs. Shaw) and ultimately we left feeling confident in our final decision.

Have worked with them on three different carpeting projects. Mike, Ariel, and crew have been lovely…read moreto work with and we are very happy with how everything turned out. Prices are always very reasonable.

We've used Carpet Exchange for years, personally and for a rental property…read more The staff is always responsive, the prices are fair, and the service is timely, every time! John Bess the store manager, is knowledgeable and has great attention to detail it's appreciated!

We've used carpet exchange a few times over the last 20 years. This time, we worked with them for…read morecarpet on the second floor of the house. The in-house staff is responsive and knowledgeable. It's always easy to get good, honest answers to questions. We chose a pet friendly nylon from Shaw and are happy with the carpet itself. But I do have a few issues. 1. They require payment in full in advance. I get it since their installers are outsourced. But I prefer working with more customer-centric businesses. 2. The installation was not the best. The team was not as considerate as we hoped. They did show up on time and verify they had the right product. Great. Once they got to work, they blasted music without asking. Since my husband and I work from home, we asked them to turn it down/off. Which they did without complaint. Later, one of the guys used the primary toilet for some time without asking. Granted, we could have shown them which toilet we wanted them to use. I just feel the primary bedroom's toilet is off limits in any home. I wish they had asked which bathroom to use instead. The cleanup was also rushed, so they missed a big area where fibers fell that we cleaned up ourselves. While they did move furniture (which we paid for), we're pretty sure they damaged an expensive dresser but we can't prove it. If you hire them to move furniture, photograph it in detail right beforehand. Any one of these things in isolation wouldn't have mattered. But by the end of it I was pretty frustrated. None of this speaks to the staff of Carpet Exchange. As I said, they are excellent. The carpet is reasonably priced for the quality. But because of the install, I'm not sure I'd use the company again.

I worked with Leah and Todd. Both were helpful. We now have lovely new carpet in our guest room,…read moreand porcelain time in our MBR. Their prices were competitive - not the cheapest but in the ballpark. The installers (not employees of Carpet Exchange) were excellent. They dealt with a couple of challenges, and our Chihuahuas, very well.

Based on Labor Day ads, we visited this location on Sept 6th. We were greeted and we asked about…read morethe Labor Day Sale. We were told we missed it. Undeterred, we browsed the carpet and countertop materials. We are excited we will be doing both 2,000 sq. ft of flooring AND a new 72' of kitchen countertop this fall. We gave all our information to Alex, took a carpet sample and were told Josh would contact us to come to our house and measure. We were a bit puzzled when we noticed the Labor Day Sale ad continued to run the rest of the week and all the next weekend. Monday came and Josh called. We went back and forth on a good date for him to come measure. We settled on Thursday afternoon, the 14th. On Wednesday the 13th, however, Josh called me while I was out of the house and said he was on his way. I told him our appointment was for the 14th and we were not home. He said he could not do the next day and I asked about Friday the 15th. He said he would have to call me back. On Friday, I missed a call from Alex, asking if we had heard from Josh. On Monday, I called Alex back and she was not in the showroom, so I left a message. I told the person that took my message that I would reach back out to Josh since he had not called me back. I called Josh and got his voicemail and left a message that I want to reschedule. Today is Thursday, Sept 21st and I have not heard from either Alex or Josh again. Sorry, Carpet Exchange, you have too much competition for me to chase you. We are moving on to another company that actually wants our business and can handle making a mere timely phone call.

I stopped in looking for an area rug and wasn't disappointed. They have a massive rack of rugs in…read morejust about every color you could imagine. There are classic/traditional rugs, solid rugs, modern rugs... something for everyone. I was approached by an employee after a couple minutes, and he was helpful but not pushy. I found something I wanted to purchase, and while they didn't have the exact size I wanted at this location, he arranged the order for one of the locations down south and it was ready when I arrived at that store less than an hour later. No complaints!

Be wary of Carpet Exchange. We purchased flooring for our basement remodel and had it installed by…read moreCarpet Exchange's team of installers. The salesperson we worked with was very nice. The install team was polite, clean, and efficient. Here is where things went wrong. During the install, I noticed that the product used for the stairs requires two pieces and the colors didn't match. I pointed this out to the install team. They said this is relatively normal and showed me pictures of other installs that experienced the same issue. My first thoughts were, "Why wasn't I told about this by the salesperson?" and "I wouldn't have chosen this product if I had known." The install team explained that there is a way to use only one product for the stairs, but it requires some custom work. My wife and I loved the idea and immediately agreed to go that direction. The install team contacted our salesperson, and they started the process of getting approvals to complete the work. When we asked the salesperson if they knew about the color difference, they said they didn't know about it or they would have told us. I'm thinking, "Why wouldn't the install team and the product vendor communicate to the sales team that the colors don't match?" That's a pretty big process breakdown. After a week of waiting for confirmation that the custom work would be done, we were informed by the store manager that they needed to talk to the product vendor, get samples shipped, arrange compensation to Carpet Exchange for the cost of the custom work, etc., but it should all be done in 3 weeks. At this point, we had already waited a month--what's 3 more weeks, right? Except, it's been three weeks and work hasn't even begun. Why? Because Carpet Exchange requires that you pay in full before the product is installed. Since they received our payment 2 months ago, they have no incentive to complete this work with any sense of urgency. It doesn't matter to them that we can't use our basement now. The other trades that need to come in after the flooring is done (drywall, paint, millwork, cabinets, finishes, etc.) have now removed us from their scheduling because they got tired of us asking for another week, then another week, while Carpet Exchange holds us hostage. What should have been a 3-day installation has now been ongoing for two months with no end in sight. The communication from Carpet Exchange has been lackluster, often requiring us to track down the manager just to get another vague reassurance.

The company was very easy to work with and we would love to give a special thank you to Patrick…read moreDoyle who went above and beyond to help us. We were downsizing and coming from across the country and we were trying to match new material with existing items. He was very patient with customers who changed their minds multiple times with carpet, LVT and tile for multiple areas They delivered when expected and everyone with the purchase was professional and courteous.

Customer service is awful. They keep promising to address my problem but so far have done nothing…read more Sixty days since installation at this point. BUYER BEWARE!

I would highly recommend Carpet Exchange on 5450 Wadsworth Blvd Arvada, CO 80002 for your flooring…read moreneeds. Jer was my sales representative. He was so kind, patient and helpful and absolutely no pressure from day 1 up until the carpet install. I was very indecisive and Jer remained patient and let me take home samples at least 3-4 times before I finally decided on a carpet that I liked. I have a very difficult HOA with specific instructions on pad approval, delivery and install. Jer gave me all of the information I needed and made the process go smoothly. He also informed me of a sale which made my purchase an even better value! I appreciate great customer service and this is definitely the place to go for it! Kudos also go out to the installation guys that did such a wonderful job! They were flexible with all of the rules that my HOA imposed on my install.

Excellent customer service! Excellent product! Mark knows his stuff! We bought flooring and area…read morerugs here. All are of high quality and the pricing here is great. We will continue to use them when purchasing new carpeting! Ask for Mark!

I had received a recommendation for this store for carpeting. They did not disappoint. I actually…read morehad picked out the carpet i wanted in another state, called Larry for Carpet Exchange. He sent someone up to our house to measure and gave me the timeline. The carpet came in quicker then promised and got the installer here soon after. Installation was done very well. I have no complaints and am now using them for some other product/projects.

I really can't say enough about how great Larry was to deal with. We were shopping carpet from…read moreacross the country as we decided at the last minute to update the carpeting in a house that was for sale. Larry worked with us to identify carpet brands we could see locally, helped identify what was available locally and helped identify a quality pad at a good price. It should end there, but there was a problem with the truck not having our carpet when it arrived the day before our installation. Problems happen, but how you handle them is what sets you apart. Within minutes of the problem I was contacted, they set expectations and clearly communicated what they were going to do on a saturday to better figure out how they could help me. Thanks to Jason & Larry this only led to a few hour delay. I couldn't be happier with Larry or carpet exchange.

I've worked with carpet exchange a few times now and have always been happy, especially with the…read moreinstallers. This time it was Marty H. He did a great job even though the flooring posed some challenges for him. He figured it out and it looks great. I'm very happy. Susan McDonald

We went here for our first time on Saturday. The staff was warm and welcoming. They inquired what…read morewe were looking for and immediately pointed us in the right direction. The showroom was big and clean. They did surprisingly have a pretty good selection of tile available to look at. We did find a couple of things we were interested in. The lady who was helping us was very funny and made us laugh. The prices seemed fair and were lower than what we had experienced from the other carpet store we had visited.

Great personnel, great carpets. Pleasantly surprised. We had stopped at Home Depot first, The…read moreprices were better as well as the quality

I fell on tiles twice in our home. Broke ankle and leg during chemo. Terrified to walk on fully…read moretiled floors. Went to carpet exchange to buy non slip pads for carpets we bought inexpensively elsewhere. Not enough coverage. Came back next day and found Gorgeous carpet for excellent price. Man who helped us (from Marylan, Baby Boomer like us. Forgot his name) was fantastic. Friendly, expert, carried carpet, fitted it into our small car. carpet looks Amazing and no more fear of falling! We highly recommend carpet exchange in Longmont

What a great experience! Meagan was a complete joy to work with and made a mundane task actually…read morefun! She was very knowledgeable about the products and really took the time to listen to our needs and made amazing recommendations. I can be a little difficult to work with (i hate making decisions) but she was patient and never made me feel pressured or rushed. 10/10 will be having her help with all our flooring needs in the future.

My wife and I just bought new furniture and wanted to replace our large area rug. We went here…read morebecause we bought our current one there. We spent a long time going through all the samples and had some questions but no one wanted to assist us. We felt like it probably wasn't enough money for them to bother with at a 1000 bucks so we decided to go elsewhere. There were plenty of people sitting at the front desk as we walked out. We did get the attention of one person that just stared at us but didn't even say a word. We went there a couple years ago and had the same experience and that time we gave 10k to a competitor. We tried them 2 years ago and spent 8k on carpet. Terrible customer service. They seem to be so big that they don't care if you buy anything or not. I can honestly say we will never go back. Seems to be a typical corporate thing. Take your money to another company who values you as a customer.