Mitchell was knowledgeable and kind as he helped us differentiate between a few hardwood brands…read more(Mirage vs. Robbins vs. Shaw) and ultimately we left feeling confident in our final decision.

Have worked with them on three different carpeting projects. Mike, Ariel, and crew have been lovely…read moreto work with and we are very happy with how everything turned out. Prices are always very reasonable.

We've used carpet exchange a few times over the last 20 years. This time, we worked with them for…read morecarpet on the second floor of the house. The in-house staff is responsive and knowledgeable. It's always easy to get good, honest answers to questions. We chose a pet friendly nylon from Shaw and are happy with the carpet itself. But I do have a few issues. 1. They require payment in full in advance. I get it since their installers are outsourced. But I prefer working with more customer-centric businesses. 2. The installation was not the best. The team was not as considerate as we hoped. They did show up on time and verify they had the right product. Great. Once they got to work, they blasted music without asking. Since my husband and I work from home, we asked them to turn it down/off. Which they did without complaint. Later, one of the guys used the primary toilet for some time without asking. Granted, we could have shown them which toilet we wanted them to use. I just feel the primary bedroom's toilet is off limits in any home. I wish they had asked which bathroom to use instead. The cleanup was also rushed, so they missed a big area where fibers fell that we cleaned up ourselves. While they did move furniture (which we paid for), we're pretty sure they damaged an expensive dresser but we can't prove it. If you hire them to move furniture, photograph it in detail right beforehand. Any one of these things in isolation wouldn't have mattered. But by the end of it I was pretty frustrated. None of this speaks to the staff of Carpet Exchange. As I said, they are excellent. The carpet is reasonably priced for the quality. But because of the install, I'm not sure I'd use the company again.

I had originally started a bid for some countertops for my office and vanity with Home Depot,…read morehowever, after having trouble with the process in the past and then learning that they couldn't advise me on whether a seam would be needed, I decided to get a quote with Carpet Exchange. Not only did a comparable product come in 1600 less, they were willing to measure free of charge to ensure they could do my main desk without a seam. It turned out that one wasn't needed as they suspected. The measure went well- they pointed out an issue with the previous desk supports, and I was able to get this addressed ahead of time. They were able to deliver on the installation, and I was happy with the final product. In the end, they were focused on my needs, which I greatly appreciated. Would recommend this location.

I worked with Leah and Todd. Both were helpful. We now have lovely new carpet in our guest room,…read moreand porcelain time in our MBR. Their prices were competitive - not the cheapest but in the ballpark. The installers (not employees of Carpet Exchange) were excellent. They dealt with a couple of challenges, and our Chihuahuas, very well.

Based on Labor Day ads, we visited this location on Sept 6th. We were greeted and we asked about…read morethe Labor Day Sale. We were told we missed it. Undeterred, we browsed the carpet and countertop materials. We are excited we will be doing both 2,000 sq. ft of flooring AND a new 72' of kitchen countertop this fall. We gave all our information to Alex, took a carpet sample and were told Josh would contact us to come to our house and measure. We were a bit puzzled when we noticed the Labor Day Sale ad continued to run the rest of the week and all the next weekend. Monday came and Josh called. We went back and forth on a good date for him to come measure. We settled on Thursday afternoon, the 14th. On Wednesday the 13th, however, Josh called me while I was out of the house and said he was on his way. I told him our appointment was for the 14th and we were not home. He said he could not do the next day and I asked about Friday the 15th. He said he would have to call me back. On Friday, I missed a call from Alex, asking if we had heard from Josh. On Monday, I called Alex back and she was not in the showroom, so I left a message. I told the person that took my message that I would reach back out to Josh since he had not called me back. I called Josh and got his voicemail and left a message that I want to reschedule. Today is Thursday, Sept 21st and I have not heard from either Alex or Josh again. Sorry, Carpet Exchange, you have too much competition for me to chase you. We are moving on to another company that actually wants our business and can handle making a mere timely phone call.

I was only trying to call and get information for a specific carpet they carry. After being passed…read morebetween three people, I was told to just look up the manufacture information on the internet, he was too busy. Left me on hold for 10 minutes before I finally hung up. Certainly won't give this place my business if they can't even take the time to talk with you. Will go to their competitor.

I have never walked into a business and felt more unwelcome than I did walking in this…read moreestablishment. We were only looking for a carpet sample and were immediately greeted with hostility and judgment. Truthfully felt uncomfortable walking in with Colorado casual clothes. We will not be shopping here in the future.

The company was very easy to work with and we would love to give a special thank you to Patrick…read moreDoyle who went above and beyond to help us. We were downsizing and coming from across the country and we were trying to match new material with existing items. He was very patient with customers who changed their minds multiple times with carpet, LVT and tile for multiple areas They delivered when expected and everyone with the purchase was professional and courteous.

Customer service is awful. They keep promising to address my problem but so far have done nothing…read more Sixty days since installation at this point. BUYER BEWARE!

Excellent customer service! Excellent product! Mark knows his stuff! We bought flooring and area…read morerugs here. All are of high quality and the pricing here is great. We will continue to use them when purchasing new carpeting! Ask for Mark!

I was told I would have my carpet delivered to the store in 5 business days or less. I received a…read morecall and was told it will now be delivered to the store in 11 business days from when I ordered it. I specifically ordered the carpet here because they promised a shorter lead time than other suppliers. They did not live up to their promise.

I had received a recommendation for this store for carpeting. They did not disappoint. I actually…read morehad picked out the carpet i wanted in another state, called Larry for Carpet Exchange. He sent someone up to our house to measure and gave me the timeline. The carpet came in quicker then promised and got the installer here soon after. Installation was done very well. I have no complaints and am now using them for some other product/projects.

I really can't say enough about how great Larry was to deal with. We were shopping carpet from…read moreacross the country as we decided at the last minute to update the carpeting in a house that was for sale. Larry worked with us to identify carpet brands we could see locally, helped identify what was available locally and helped identify a quality pad at a good price. It should end there, but there was a problem with the truck not having our carpet when it arrived the day before our installation. Problems happen, but how you handle them is what sets you apart. Within minutes of the problem I was contacted, they set expectations and clearly communicated what they were going to do on a saturday to better figure out how they could help me. Thanks to Jason & Larry this only led to a few hour delay. I couldn't be happier with Larry or carpet exchange.

I spent almost 15k on my flooring for it to look horrible and be told that I have to pay to fix it…read more Shaws product was dyed inconsistently and they want me to pay to fix it - buying more of their product and pay for labor. Carpet Exchange and Shaw should make this right, and they are not being responsible. I recommend that you do not buy from Carpet Exchange or use Shaw products.

I've worked with carpet exchange a few times now and have always been happy, especially with the…read moreinstallers. This time it was Marty H. He did a great job even though the flooring posed some challenges for him. He figured it out and it looks great. I'm very happy. Susan McDonald

Great personnel, great carpets. Pleasantly surprised. We had stopped at Home Depot first, The…read moreprices were better as well as the quality

I fell on tiles twice in our home. Broke ankle and leg during chemo. Terrified to walk on fully…read moretiled floors. Went to carpet exchange to buy non slip pads for carpets we bought inexpensively elsewhere. Not enough coverage. Came back next day and found Gorgeous carpet for excellent price. Man who helped us (from Marylan, Baby Boomer like us. Forgot his name) was fantastic. Friendly, expert, carried carpet, fitted it into our small car. carpet looks Amazing and no more fear of falling! We highly recommend carpet exchange in Longmont

I have had experience in the past with carpet exchange and it has always been positive. This one…read morewas positive until install day and this isn't the installers fault. I was told that they would be painting the floors with oil based kilz. I inherited a home that had a lot of cat urine odor upstairs. I was told that the oil based kilz is what would seal it in. They swore up and down that it would work and I wouldn't need to replace the sub floor. Install day they painted the floor with kilz. The installers said it was water based. I asked them how ling it would take to dry. I called and spoke to Jimmy the manager. He was rude and told me there was no plab to put on the oil based. I specifically talked to Josh who told me that he would change the order and that the oil would be the best at killing the urine smell. Jimmy's solution have the installers spray paint the areas with kilz.... My solution I will sue carpet exchange if I have to have this new carpet pulled to replace a sub floor. I trusted what they said a out the oil based kilz. I have read the water doesn't work as good.

I had the pleasure of working with Daisy at the Parker location for my flooring needs. Her…read moreprofessionalism and communication were excellent! There is a great selection of materials at this location so I was happy to have Daisy assist me in finding the right flooring for my home. It is so beautiful and I love it! Also, I was on a tight time crunch to get back in my home after a water damage claim and Daisy was instrumental in getting me back by expediting shipping and communicated with me on the timing of my materials delivery so my contractor was available and ready when they came in. HUGE thank you to Carpet Exchange and Daisy! I highly recommend your location for selection, service and value.