Amazing customer service. Justin (the owner) arrived on time and did such a great job. I've been…read morehaving an issue for around 6 months and no one could give me an answer that wasn't going to cost 5,000$ or more to fix. Justin came in and I didn't feel like I was getting ripped off. He broke down the price of everything and explained everything on why it had to be done this way or that. I will be using him for all my handyman/plumbing needs from now on. You couldn't get a better hardworking hound man!

these guy where quick to get out to my house when my toilet was broke, they fixed it fast and the…read morebill was low priced. highly recommend

This company demonstrated a high level of professionalism in both its estimates and billing. The…read morework was completed efficiently, and the team arrived as scheduled. I have already arranged for them to return in the spring to complete additional repairs to my deck.

Hans and Lisa- How do you communicate? You never answer your…read morephone so text was my only option. I still haven't received my refund. I assume it's "In the mail". Hans you did beautiful job on the projects you did. I paid you immediately because it's the professional thing to do. I also fixed you a salad every day so you could join us for lunch. You were friendly and personable. But your wife is costing you money and more importantly your reputation as a trustworthy person. Lisa, you need to do better. It's a small community. Word of mouth can make you or break you.

First they lied about the billing. Then they showed up an hour late to the appointment. When I…read moretalked to the owner about these issues, he just told me they expect full payment and said " conversation over". Poor customer service. Update: Here is the owner's response to my review "William we are just your home warranty service provider, and your claim was not approved. You are required to pay your service call fee in accordance with your Home Warranty provider. We did tell you to contact your warranty provider and discuss. But you knew you owed the service call fee and when we arrived to assess the claim you jumped into your truck and left us at the house, to avoid paying. Now you want to provide a poor review against our company." Choice home warranty does not require the customer to pay the service fee up front. If they dad I would never have chosen them because of horrible contractors like Home Pro Elite. I called Home Pro Elite and told them that and I was told not to pay until ACTUAL WORK was performed. I got in my truck and left because the person there said they were done and no work was performed. I also did that because the servicemen was an hour late. The only response the owner about this tardiness was "Conversation Over".

I wouldn't let these people touch anything of mine ever again! I am currently speaking with legal…read morecounsel! They we're supposed to unclog my toilet and fix a leaky water spout in the shower! Originally he said he was going to pull the toilet and had to cut the bolts on the bottom, replace those and a gasket when he unclogged the commode! And fix the leak In the shower! He came was here maybe a total of an hour said everything was fixed and took 285 dollars. I come home from work the toilet is still stopped up and hasn't been taken up and cleaned of debris! The shower was leak free for a day! I contacted them to get a refund because what he said in his quote wasn't done and nothing was fixed! He then tried to solicit me for another 125 to do the original quoted repair! He won't give me my money back, he didn't do what he said he was going to do and I still have to hire a someine else. After I made him mad he then said I had leaky this and that and was trying to help me out by offering to do what he already got paid for! I wouldn't have given any stars but it wouldn't allow me to post until i did

The quality they do is horrible. The house,the deck, the front porch and inside the house is…read morepeeling. The work they do is minimalistic and the kind of paint is cheap! I tried to get them out here because its only been 7months and they fixed 1 spot but refused to fix the rest they didnt sand and I have paint drips throught the house. The flooring is chipping already and in the kitchen they left nails down and its bubling up in the flooring. I reached out to the bank, the seller, our real-estate person and house doctors no one will help fix this and I am a disabled veteran with injuries and we tried calling, emailing and texting and the owner refuses to fix the lousy work his employees did !

Very overpriced and bad communication practices. After receiving a quote I removed a couple of my…read morerequested work to be done, and he never replied. Several text and 2 attempted calls. I was hoping to work out something but after being ignored I was happy I didn't use him.

I hired Joey murphey two years ago to run electrical and plumbing inside my home. Come Inspection…read moreday it failed, he fixed or claimed he did, come inspection day two failed again, he again said he would fix the issue, come third inspection day it failed AGAIN. After that time he stopped responding, stopped work, and just up and left it a mess, I had to completely REWIRE my entire house. He had already been paid and paid in full. Im A Single mother with only my income. Hes yet to respond in any way to fix or reemburse me for damages and money lost due to his negligence. I wouldn't trust him to change a light socket cover! He has done this to MULTIPLE people in the town we live in.

From the owner: We provide a wide range of products and specialties we go above and beyond for our customers to…read moreperform the highest quality work at a fair market price. We strive to keep working for the people of the lake Cumberland and areas in between.