While they seemingly have a nice selection, I am aghast at how lowly they hold their own business. I have used them in the past, and was satisfied enough with the service that I made the mistake of going to use them again. While the selection seemed good, I placed the order. I find out now, after the fact, that they were out of what they claimed to have and would have more later. And, while this might not seem a problem, they only made the base efforts at contacting me to let me know. Rather, let me rephrase, they COULDN'T be bothered to actually contact me. Instead, they decided they could gain approval on an order change from a random family member that clearly told them they had no idea what was going on. Instead of working to contact their customer, they decided that it would be acceptable to ignore their customer's order and substitute what they thought would be okay and was confirmed by an uninvolved party with no authorization to make any claim. Now, before I was informed, by another person, they placed this modified order, which was not in any way acceptable. When I contacted them about rectifying the situation, instead of working to fix the situation, they proposed "going and picking up the flowers" at a later date, and "replacing them with the correct ones." While this irresponsible and unprofessional solution to their mistake of a romantic gift is A solution, it demeans the entire institution by failing to give the correct romantic gift and then going THREE DAYS LATER to take the gift back and replace it. If I wanted to receive such reckless and thoughtless attitudes towards a floral gift, I should have just gone to Acme or Giant and picked up so cheap flowers so I could be certain to get what was actually ordered, and not people that will take anyone's opinion on how to change their customer's orders and making less than the bare minimum effort to contact their customer's when a problem arises. I am saddened and ashamed that this business received my business in the past and then fell so low as to leave me no option but to proclaim their faults and disgrace to florists in a public forum. read more