I have never been so disrespected by a company than I was today by Caroline's Florist in Dallas. We paid $150 for a cascading bouquet for the wedding. When we got it, it wasn't cascading at all, there were gaps in it, it wasn't symmetrical, and the ribbon was stained. My mom had to spend almost an hour before the wedding to fix it. When I called them today to let them know about it, I was told that I was just trying to rip them off and that if my mom did such a good job on the bridesmaid bouquet (which looked great using flowers from Kroger), then why didn't she just make my bouquet? Excuse me??? Then I was asked to bring my bouquet in and they would give me my money back. So when I took my bouquet in, I was polite, showed them the pictures below and told them that I had never felt so disrespected by a business. I told them they should get a phone with a hold button because I heard every word they said about me. She told me that everything I heard was exactly how she feels. No apology or anything. I'm not a crook, I'm not trying to rip anybody off. I was willing to pay for what I got, which is in no way what I ordered. But after the way they treated me, I requested a full refund. I work in retail, I know what it's like. I have never been treated so poorly by a business before, I'm just in shock. read more