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Carolinas Biofeedback Clinic

5.0 (5 reviews)
Closed • Closed

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Lifestance Health

Lifestance Health

2.0(3 reviews)
1.1 mi

So far so good. Family member has been attending for about 2 months now. Facility is easy to…read morelocate. Located beside Pineville hospital and other numerous Dr.'s offices so parking can be hectic and jammed pack. Once you go inside through super easy to navigate and locate office. Dr. Patrice has been amazing. Very calm relaxing and easy to speak with. Family member going through a real rough time and this seems to be helping. Environment is super clean and calm. The process to check in is simple and efficient. It is has been difficult to get a hold of her though when it comes to asking questions and getting them answered in a timely manner. You have to ask all your questions through a portal now and wait till they see them and respond. None the less, so far so good.

I'm leaving this review to help others be fully informed before scheduling with LifeStance Health…read more My experience with the clinical care itself was mediocre, and the billing practices have been consistently concerning. I was charged high, complex-level billing codes for short, straightforward telehealth visits. After reviewing my Explanation of Benefits from my insurance and researching the CPT codes, I discovered that the services were up-coded well above what was appropriate for the time and complexity of the visits. When I contacted billing, the explanations were vague and inconsistent. It took multiple messages and formal requests to have charges reviewed. I eventually paid everything owed and have discontinued care, but I would strongly advise anyone using LifeStance to watch their invoices carefully and compare the billed CPT codes to your visit notes and your insurance EOBs. Mental health care should be transparent and trustworthy -- billing should not feel like a battle. I hope LifeStance will review its billing practices and improve accountability moving forward.

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Lifestance Health
Lifestance Health
Lifestance Health

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The Blanchard Institute - Great presentation by Josh Zummo.

The Blanchard Institute

3.6(5 reviews)
1.3 mi

Our experience with Blanchard was very disappointing and, in my opinion, misleading when it comes…read moreto mental health. My partner was struggling with trauma-related psychotic episodes and alcohol use. During intake, both she and I stressed her mental health needs -- yet she was placed in IOP 3 for substance abuse only. For three weeks she attended every session, but there was little to no support for her underlying mental health. They mentioned GeneSight testing to evaluate her medications, but it never happened. She also received no coping tools for her trauma or racing thoughts. When she inevitably hit a trigger and drank at home, she was told the only option was to step up from 9 hours a week to 35 hours a week of substance abuse treatment (PHP). When we asked about switching her to the mental health track -- which is what we thought she had originally been assigned to -- we were told it wasn't possible. The director of the mental health program himself sat in on one meeting, dismissed our concerns, and gave us the line: "The only disease that tells you that you don't have a disease is alcoholism." But it wasn't only my partner questioning the placement -- it was me, the person who spends the most time with her. Still, there was no flexibility. After days of pushing, the director of the substance abuse program finally admitted their mental health program was "very new" and only taking extreme cases (like schizophrenia). That was never explained to us during intake or the first three weeks. Instead, we were told she must either attend PHP substance abuse full time or leave. She left, and Blanchard still billed us for 12 weeks even though she only attended three. The aftermath was devastating. She spiraled, drinking heavily every day. We had to start over from scratch -- found her a psychiatrist who immediately ordered GeneSight testing (which showed her antidepressant was a poor fit), and connected her with two therapists (IFS and EMDR). With that proper support, she is now thriving: biking 10-20 miles daily, working again, and feeling better than she ever has. I wasn't going to write this review, but after emailing the directors directly and receiving no response, I feel it's important for others to know: if you are looking for real mental health care, Blanchard is not the place. Their substance abuse program may work well for many, but their so-called "mental health program" was not at all what was advertised -- and in our case, it nearly cost my partner her life.

Wonderful organization and such fantastic people! The facility is warm and welcoming.read more

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Ran into Mark Lundholm!!!

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Getting set up for lunch and learn.

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Carolinas Biofeedback Clinic - c_and_mh - Updated May 2026

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