On 3/31/2026 I went for a routine exam for glasses. Got what I thought was a good examination by…read moreDr. Lindsay Wood. She gave me a prescription for glasses which I requested by bifocal. Although she also gave me new of some issues that I need to get checked by a Retina Specialist; still glasses were prescribed. No problem there. I was measured for the bifocals. I was told it would be two weeks wait for the glasses; which took a couple of days more. On 4/17/2026 finally went in for the pick-up of the glasses; to find that they had order the wrong prescription (keep in mind I paid $398.00). I could not see clearly upon trying them on; but could see clearly with what I previously had. They had no explanation for me as I questioned where this process went wrong. Why for the first time ever I had a wrong prescription. I admit I was angry; but not disrespectful. I also was pressed for time with a family matter and could not prolong having to wait for them to fix the error. I asked for a full refund but going deducted the lab fee as per their policy. My issue with this place is that the manager did not make the effort to find out where and who did the mistake. I question how they get to keep the lab fee if it could have possibly been the actual lab that did the mistake in the prescription in the first place. They wanted to go further and report this unprofessional matter but will let it go and find another place. Another problem is with a copy of the so-called prescription I received; how am I to know that this is a correct prescription; if I wanted to just go to an optical for frames and give this prescription? They never even tried to reach out to make things right.

negative stars not available so they get a one from me ... in reading some of the previous pass…read morereviews about the front desk people being super nice and accommodating, definitely from your past and definitely not something that is at these locations currently I scheduled an eye appointment at this facility because they were close to my home and I felt like would give me the service that I deserve that did not happen. they charge ridiculous prices for contact fittings and when I questioned this the lady didn't even turn around and speak to my face , so rude of absolutely would never give them my business or money .... So instead of looking into the situation, she did didn't even try to help me comes to find out that my insurance would have covered this fitting went right down the street and spent my $300 elsewhere. If you're looking for a good vision place that will treat you properly don't go here.

Front desk ladies were very friendly and professional! The lady doing the pre testing was also very…read morefriendly and knowledgeable, tell you step by step what she was doing! Dr. Reid was GREAT! Asking questions and listening to what I said! He was very helpful in explaining what he was looking for and what was going on! I have been going to optometrist for 50+ years, and HIGHLY RECOMMEND this place and Dr.! Sorry I didn't get the names of the ladies, but they were ALL FANTASTIC!

If I could give it 0 stars I would. The manager told me his schedule is fully booked. You look on…read morethe website and there are definitely openings. No help whatsoever.

Gonna do my daily review of the crappies optometry office in the world. If you like drama and cheap…read moreass glasses that break this is your place. If you like to throw the F word around get right in here because they'll take a month to get your glasses to you and then give you attitude when you ask where they are. The so-called manager must be in perimenopause because she was sweating and crying and hiding in the other room. If you're looking for incompetence, this is the place for you!

It took 45 days and 3 tries to finally get my lenses right. Nice people at the store and very…read moreapologetic, but their access to the processing lab seems limited, therefore, stuff that goes sideways can't be prioritized. I didn't have my prescription sunglasses for that amount of time which was not too fun given I drive a lot for a living.

I had a really great experience here. The doctor was very nice, professional, and took the time to…read moreexplain things in a way that really made sense, not only about parts of the exam but how the results affect distance vs near sight. I've had eye exams for years, and no one had ever explained some of these issues so clearly before. I also got an amazing deal on three pairs of glasses: one reader, one progressive pair for computer work, and one prescription sunglass. Everyone was friendly, helpful, and made the whole process easy. Also, the turnaround timing was great!! I would definitely recommend this place.

I got such an amazing deal on glasses here that I had to yelp about it. I ended up getting an exam…read moreand three new frames for the price I was honestly expecting to spend on a single pair.

Here's a really nice department! Plenty of frames to choose from. Strange enough they weren't even…read morebusy. The prices were really good! My wife and I were really impressed. They actually had a larger selection of frames than Costco.

I gladly drive out of town to visit this vision center because the service is exceptional. Renee…read morewas incredibly attentive and went above and beyond in helping me with both ordering contacts and getting a quote for glasses and sunglasses. Everyone I've interacted with there seems to genuinely care and always keeps your best interests in mind.

I was reluctant to try them just because they're affiliated with Walmart which, I know, is rather…read moresnobbish. I was pleasantly surprised by the entire experience and more than happy with the price! They are all professionals and I can't recommend them highly enough! Will definitely be back for my next eye exam!

We were given an appointment back on February 2. For a 8:30 appointment we were10 min late and they…read moresaid we would have to reschedule for the February 25 at 3 pm. They left a message today to arrive by 2:45 pm, we arrived at 2:30 and we waited until 3:55pm to get in. I had to complain 3 different times to get any action. After my wife had her eyes dialated they sent her home without the safety sunglasses which are usually handed out for this reason causing her to suffer. I had to give her my sunglasses to help her get home.

Decent place to get your eye care. Eye doctor, Dr. Cline, is good for normal eye care (as I've…read morenever been for anything advanced and can't rate for that). One lady up front isn't exactly the friendliest, but it's not enough to keep me from coming there. Eyeglass and contact specialist is very kind and I always enjoy her. It's usually a bit slow no matter when you come and the building is a bit run down, as the only downfalls. As far as Gaffney goes, this is the best in eye care you can get.