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    Recommended Reviews - Carol Stream Town Center

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    11 years ago

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    Kapsa Monument

    Kapsa Monument

    4.0(12 reviews)
    11.3 mi

    Kapsa Monument Co did a beautiful monument for me and my late husband a few years ago and placed it…read morein a Hillside cemetery. The monument has a vase on each side. Recently one of the vases has become loose. I've tried to reach out to Kapsa a few times. No one ever answers the phone. I've left 3 messages in over a week and half stating my issue and asked for the favor of a reply. I've yet to hear back from Kapsa. This monument wasn't cheap. I've reached out to two other monument companies in the area in the meantime and they are willing to help but say Kapsa should stand behind their business and take care of this. If they can or can't, either way the courtesy of a reply is expected for such an expensive monument. I can't rate them good in the service area as they are non responsive.

    Buyer beware. This place is absolutely awful. They will screw you on the contract and they are very…read moredisrespectful. They will intentionally and purposely omit IMPORTANT and KEY things from the contract, and this can screw you in the end. When I caught these items, owner refused to correct them. Here they are: 1.) They verbally said that ALL inscriptions and design are included in the price, but when you get the contract it does not say this, and when you ask the owner to add, he refuses. Don't ever sign the contract unless they clearly write in text that ALL inscriptions and design are included in the headstone price, just like they verbally say. 2.) Draft of the drawing, design, and inscriptions was not attached. How else will you know what the heck you are getting?!?!? Don't accept without this! 3.) Full names of the deceased were omitted. This contract is also combined into the application for the cemetery. Are we just trying to get the cemetery office to guess? 4.) Memorialist didn't sign the cemetery contract on the back, which is required before you can even place any headstone in the cemetery. The cemetery has its own rules which we all have to agree to. We don't own the cemetery. These are all normal procedures for all cemeteries. 5.) Approximate date of delivery was missing. You can't just put a season like spring or summer. The owner was very disrespectful. When trying to resolve this in a calm manner, he talked over me. I tried talking to the owner nicely on the phone, but all he did was hang up on me. Avoid this business, and go to others in the area that will: actually put in writing what they say verbally, are willing to actually fill out a contract completely, and treat you with respect. After all, if you are paying them thousands of dollars for a headstone, I would think that you would at least have the above taken care of. This place is absolutely awful. STAY AWAY.

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    Kapsa Monument
    Kapsa Monument
    Kapsa Monument

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    Carol Stream Town Center - landmarks - Updated May 2026

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