Buyer be careful! Hertz is a rental company not a car sales company. They try very hard to look…read morelike a used car dealer but after you go a couple of steps into buying a used car you realize you are dealing with not experienced sales and financial staffing. I have been trying to give them my money for 2 days and i cannot get an invoice from the financial manger called Dennis he had never responded to my calls and emails. I have purchased 15 new and used cars over the past 20 years and never experienced this unprofessional sales model. Just trying to buy a car and give hertz my money. BTW I gave them Asking price.

Be careful before paying and completing sale, after you pay all the good customer service goes out…read morethe window, they basically say "if you don't want the car you have 7 days to return it" instead of trying to alleviate an issue. And they will charge you a fee to return. Pleasant to deal with during buying process, but after that, it seems they want nothing to do with you.

Tesla Elon Musk Ace vehicles kind personality…read more Gorgeous showroom Great mechanics adjacent to the building the staff proper & professional A zillion star for this man and his company A Foundation he works with his brother as well as Space-X

Everything went well. I go from place to place, rating and exploring. This place is wonderful and…read morethe people are courteous.

Went in for the recall on the engine of my Infiniti Which involves an oil change to see if there…read moreare any metal shavings in the pan. I'm waiting for it. The mechanic comes out and says I need rear brakes! Why did they even take the wheel off to look?! Has nothing to do with the recall. Then they proceed to charge me for the oil change even though the recall card says it's totally free. They explain that the recall doesn't include a new filter. So I'm being charged $99 for a filter?! Stay far away from this place. Total scam.

From the owner: INFINITI of Smithtown proudly serves St. James and the greater Long Island area with a wide…read moreselection of new, used, and Certified Pre-Owned INFINITI vehicles. Whether you're looking for a luxury SUV like the QX80 or a reliable pre-owned model, our experienced team is here to help--seven days a week. We offer flexible financing options, including subprime loans, and expert maintenance with genuine OEM parts. Visit us today for a hassle-free buying experience and personalized service you can count on!

Thieves. Brian comes off as a good guy until you take the car and problems show up. He ran us…read morearound until we had to go to our mechanic for the repairs then he would not pay for repairs. Save your self some trouble and go somewhere else.

I have had some bad experiences with dealerships and always have my guard up when dealing with car…read moresalespeople. Lou, Brian and the team at Certified HQ showed me that not all car dealerships are the same. Certified was honest, responsive and did everything possible to make sure I was a happy customer. If you hate high-pressure dealerships and just want someone to talk to you like a human being and treat you like they appreciate your business, this is the place for you. I would recommend Certified to anyone and don't say that lightly

I've been to multiple Volvo dealerships over the years, but here on Long Island, service options…read moreare limited, so I brought my vehicle to Empire Volvo of Smithtown. My Volvo was experiencing some issues, and thankfully I had purchased an extended warranty. Unfortunately, it had been so long that I couldn't even remember the warranty company's name. That's where Raymond, my service advisor, stepped in and took care of everything. From start to finish, he handled the entire process with professionalism and made it completely stress-free. Raymond kept me informed every step of the way, answered all my questions, and best of all, made sure I had a loaner vehicle while my car was being serviced. That level of customer care made a huge difference. Empire Volvo has a gorgeous showroom, and every employee I encountered was professional, courteous, and attentive. The entire experience felt seamless and luxurious, exactly what you'd hope for from a Volvo dealership. Thank you, Raymond, for making me feel at ease and for taking such great care of my Volvo and its service needs.

My husband and I had an outstanding experience working with Lana. From start to finish, she was…read moreknowledgeable, professional, and genuinely focused on helping us find the best for us. She answered all our questions, never pressured us (this was important to us!) and made the entire process seamless and stress-free. Her exceptional service and attention to detail exceeded our expectations. The manager who helped with the financing was also very helpful, attentive and genuine. I highly recommend Lana to anyone looking for a positive car-buying experience. We do not regret coming to this dealership.

Joe was very helpful in my car buying experience. Also very well organized store. Everyone is very…read morefriendly.

I want to share the wonderful experience we had leasing a new Jeep Wrangler from Smithhaven Jeep. I…read morehave never had such an easy and hassle-free experience and we've leased about 8 cars at this point. We used Anthony Louis and he was just the absolute best salesperson. The entire operation was flawless. They worked with us with the lease numbers, had tons of cars in stock that met our criteria, and there was no attitude or haggle needed. I really can't say enough about how great they were to work with! And best part is husband loves his new car.

A complete end-to-end solution for buying used vehicles within your budget. Tanya and Joe helped us…read morechose from a wide variety of cars at a very good price. Great experience, great people. They are very friendly and great at service. A must visit to buy your next used car for the budget you want :)

Bought my son his first car... a 2005 Jeep Grand Cherokee. From the moment we met Tanya and Joe, we…read morefelt like they were old friends. They're such nice and honest people with beautiful vehicles for sale. We went to 4 other places before Platinum and the next time I'm looking for a quality used car, I'll save myself the hassle and just call Tanya. The truck is beautiful, runs beautifully, and is pristine!

I have never been a fan of going to car dealerships because, in my experience, it always feels like…read morea game, and you're often given outrageous numbers or pressured into making a decision. I actually went to another Kia dealership before coming to Smithtown Kia, and after THREE hours of them wasting my time, I walked out completely frustrated. My experience at Smithtown Kia was the complete opposite. There were no games, no pressure, and no wasted time. Gerard was attentive, personable, professional, and incredibly efficient. Not only did he get me an amazing deal, but the entire process was faster and smoother than any car-buying experience I have ever had. I genuinely never expected to have such a positive experience at a car dealership, but Gerard completely changed my perspective. He made everything easy, straightforward, and actually enjoyable. I HIGHLY recommend Smithtown Kia to anyone on Long Island looking for a new vehicle. Do yourself a favor and ask for Gerard Rennie -- you will not be disappointed! Thank you again, Gerard, and everyone at Smithtown Kia!

Recent oil change and inspection experienced sharper customer service, improved soft skills;…read moreservice quality is a constant. A 5 star experience. It influences why customers will keep leasing or buying cars from them.

Good Afternoon, I picked up my 2022 Subaru Ascent this morning. It was in the service shop for an…read moreupper oil pan leak and a leak in the transmission was also discovered. My sales rep Jeff Barkan, who I have bought 7 cars from over the years, hooked me up with Chris Aleman as my service advisor. The service department provided me with a loaner car, a 2024 Forrester that was very nice. The Service Advisor Chris could not have been nicer or more professional and was very accommodating and took terrific care of me and my service needs. As stated above I have purchased 7 Subaru vehicles from Competition and will be purchasing an 8th in the near future. Thank You Joe Zogbi

Horrendous experience at this dealership for the 2nd time. Originally, I was told to pick up my…read morebrand new vehicle on a Thursday night. Should be an amazing experience, except for the fact that the sales manager forgot to inform the staff and the car was not ready for me to pick up. A year later, the service department took in my vehicle and quoted me 90 minutes for the service. They found that I needed an alignment, which is perfectly acceptable, but they decided that would take 3 more hours (??), they did not tell me this and they did not offer to get me a loaner for the inconvenience being that I would have to sit at a dealership all day. When I left, the service manager asked if he could do anything to make it up for me. I told him to discount the service, he threw up his arms and walked away. I'll never go to Competition Subaru for anything, ever again. Fool me once, shame on you. Fool me twice, shame on me. I would suggest thinking long and hard before visiting this dealership.

We had such a great experience buying our car here. Jeff really listened to what we were looking…read morefor and found the perfect car for our family. We needed a safe and reliable car. Rocky gave us a good deal and made the whole process what we needed. We never felt pressured, and everyone was friendly and helpful from searching for the car we like to finalizing everything. We're so happy with our purchase and would definitely recommend this dealership. Thanks again, Rocky and Jeff!

I had such an amazing experience, Jeff K. and Diego were extremely helpful. I love my new car.read more