Lazy staff, went through drive through, they took my order incorrectly, which is beyond me I only ordered a mocha milkshake, when paying she said chocolate milkshake. I said no i ordered a mocha milkshake she was polite and said oh ok. I assume they would remake the drink she came back with a milkshake that had pieces of undesolved coffee in it. I was probably the easiest order they had that day and they still couldn't produce quality food, and I ordered a drink. No pride in their work literally there for a paycheck. read more

This is my most far-flung ever review for YELP. I'm writing this from Mississippi 5,000 miles away from this Carl's Jr in Palmerston N because I received exceptional customer service from the people at Carl's Jr and I wanted to pass this along to other Yelpers. I have a dear friend who I graduated from high school in Mississippi over 50 years ago who lives outside Palmerston North after retiring from a 40 year teaching career there in New Zealand. She lives alone in a rural area and raises goats. I had the bright idea that I would like to send her a gift card to dine out with a typical American hamburger experience and with YELP I was able to find, lo and behold, that the California chain of Carl's Jr which we have in Mississippi as Hardee's, has many locations all over New Zealand. There is also a McDonald's there but who treats a friend to a dinner at McDonald's, unless there are children involved? I will have to admit, though, that all my friends do drink coffee at McDonald's in the States which is very, very good and an exceptional bargain for seniors at $.69. I notice from their website Carl's Jr has some seasonal special burgers that are a little far-fetched for my imagination. Anyone who wants a highly rated American burger would be advised to stick to the Big Carl or Original Thickburger before trying any of the exotic concoctions. It seems that gift cards have not yet reached the level of popularity in NZ that they have in the states so I contacted Carl's Jr to see if they had something equivalent. They have a contact form on their website at http://www.carlsjr.co.nz/contact-us/ or you can just email them directly at: Feedback.CJ@rbd.co.nz Their customer service people informed me they do have gift vouchers in any denomination which are similar to gift cards in function but are not reloadable or as flexible since they have to be used for the full face value at time of purchase. Breaking a $50 gift certificate into 5 x $10 is a good idea for your recipient's flexibility. They do take American credit cards and the credit card company handles all the currency exchange which is a great thing. They charge $5 for postage or courier as they call it. A $50 NZ gift plus postage cost me $34 US so it was a great bargain and had the additional benefit of making me feel like the big spender. For those used to the speed of light in internet transactions, plan ahead. While the people at Carl's Jr. were exceptionally nice and accommodating, the process took about 3 weeks. I will ask my friend to report back on her dining experience and post an update to this review at a later date. read more

good burgers but their thicc-brugers is too girthy for my food hole. they fries are pretty good they got the skin on still which is sooooo rustic and organic. Downside is they got rid of their all u can eat jalapeño station which is absolutely guttering for a spicee boi like myself read more

Service to the table, excellent burgers and value for your money. Always leave full with a nice taste on the buds.

I have visited this restaurant several times and found the service consistently good. The products, selection and sizing are typical of American (United States) expectations -- larger portions than typical for New Zealand. Locals have taken a liking to this place, which is always busy, but never overcrowded. My New Zealand co-workers also like this place. read more