went in for warrenty service on a blown tire jake and hunter gave a rental car and said they would…read morego and have the tire swapped and call when it was done one week later after calling every day to check on it still not done then they change their story about we have to bring in the tore off the vehicle....why would you give a rental? why would you let it go a week? why are you so dumb and irresponsible from trash that came out of your mouth and believe me not much escapes that fate their all crooks and I assure you won't be a clean drug test in the building.

Very disappointed in customer service and the entire transaction process has been ridiculous. Sales…read moreManager and Salesperson were called numerous times and neither responded until I filled out my survey then they began to call; I did as they had been doing for weeks and ignored their calls at that time. In the beginning, I was told I had to sign a slip to get the vehicle I wanted transferred to them and I hadn't drove it nor did I get the opportunity before signing the paperwork which I was not given a copy of and I have requested numerous times. I was put driving on tags still attached to my former vehicle for over a month and when I received a new plate I discovered my specialty plate was not switched over; sales manager laughed and said he hoped I didn't get pulled over because they would impound the vehicle. Keep in mind I was driving on illegal plates with no paperwork showing I had purchased the vehicle. It has been a horrible experience they waited over 3 weeks to pay off my trade, looking like a late payment on my part when it was theirs; now I have received a bill for almost $600 for taxes left unpaid by Legacy when I traded they were suppose to pay off everything yet they didn't do so. My insurance was cancelled because they had failed to transfer the vehicle into my name even after I had to show proof of insurance before leaving the lot. And lastly I have discovered through trying to obtain my paperwork through Corp that the numbers don't match the only page of paperwork I received almost 8 weeks later. Therefore Im still working with corporate on this matter and I have filed a complaint with Nissan Corporation. Also, I have no warranty or incentives paperwork and I'm trying to switch my service to another dealership. If I could return this vehicle and go to another dealership with the same equity I came in with I'd do it in a minute because when someone says they'll save you a few thousand dollars if you purchase from them please realize they're only costing you much more then their so called savings. I'll follow up again once I make It throughout this process with them. The only person I dealt with that knew what they were doing was the title clerk and she was embarrassed when she discovered I'd been driving on illegal plates for nearly a month. I just got the insurance lined out last week, since the vehicle is now in my name with legal plates.

Car has been in service for over a month! Have not repaired car! Has been sitting with no one doing…read moreany work on the vehicle! Has taken parts off and put bad parts back on without replacing them! Would give negative review if possible! WORST SERVICE! No calls, no information about car or progress! NO ONE answers phone or calls back! GO SOMEWHERE ELSE!

Excellent service! Nice, friendly and efficient. They took me to the house after I dropped my…read morevehicle off and drove it to me to drop it off! Quick and courteous! I highly recommend Don Franklin Ford!

Dustin and people working there where so nice...they lie an say say anything to sell you a…read morevehicle..I ask them about there bad reviews and they to me they where from people buying a $1500 vehicle made about buying a cheap car and it not run drive like a new one. But anyway here.more story i gave them $32,000 cash for a new truck 6 an a half months ago I drove the truck 3423 miles the motor went down I call them they said there nothing they can do..I said u guys said when someone spends that kind of money you help if something goes wrong..they said we call u back in a hour. Never received that call still waiting..there nothing I can do but warn others and I ask people to protest them March the 15 where going to protest out front off there property to warn others. I've got 35 people comment to help me I ask foe others they did wrong..

This place is a total rip Off. They took my daughter for…read more$5000 for a car she drove for 3 days then it broke down on her with her child in the car. He lied to her face and told her it was a great car would be very reliable for her and her child then when she called to tell him hey it broke down he said bring it back I'll have my mechanic fix it but you'll have to split the cost of the repairs!!!! Are you kidding me?!? No he wasn't. He was very nasty to me when I called to try to work something out with him. Told him she lives way out in rhe county she has a small child and needs reliable transportation which you assured her what she bought was. He said " oh well not my problem" " there's no lemon law on used cars in my" end quote. He's a rip off he will lie to your face just to make a dime. If your looking for a used car I would look elsewhere. He is a terrible person and will rip you off !

Service department helped me get out of a serious jam…read more Didn't know what was wrong with my car. They scanned my car's computer for free just before they closed for the night. Turns out my car was all jacked up because a small machine screw fell out if the throttle body and was ingested into the engine. Yeah it was bad. But these guys helped me fix it myself. I was back on the road for next to nothing. True southern hospitality!

We were in this dealership a few weeks ago. Excellent service, easy financing. The salesman was…read morevery low pressure. The whole staff was excellent to work with.

Extemely rude and unprofessional. Overpriced a vehicle. I told them I found similar vehicles on the…read moreInternet for almost $5000 cheaper. They called me a liar saying that the trucks I found could not have had the 6.4 liter Powerstroke. When I told them they did and I could send them the weblink, I was told that I should just go buy one of those trucks and they hung up on me.

I just wanted to post on here to let everyone in London know that they should steer clear of…read moreHouse's used car lot on Hwy 25 past Jaspers junk yard. They are there where the car wash used to be. My sister was going to trade them her truck for a red 1999 Dodge Caravan. She test drove it yesterday and let her son in law look at it. The oil light was on. She took it back to the lot and told them about it. They said that they would look at it and check the oil and see why the light was coming on. They told her to call back today and when she called the owner Mike told her that it was the oil sensor and that they had changed it. We went back to the car lot to test drive it again. When we got in the vehicle the oil light was off. We took it to her son in law again to be checked and he said that the oil sensor plug was unplugged. That is why the light went off. Got back to the car lot and she already knew that she wasn't going to trade because she had been lied to. When we got back one of the guy's asked her did it drive good. She told them yes and asked again if it was the oil sensor that was causing the oil light to come on. They said yes and she asked did they replace it and they said yes. Then she lowered the bomb on them. They had been caught lying straight to our faces. After the woman there came up the guy started saying no that he didn't say that he changed the oil sensor, he changed the oil. They are liars and only out to get peoples money. Steer clear of this place cause if you don't you will get burned badly.