From the moment I walked in the door, I was pleasantly surprised with a very warm welcome by the service writer. You don't get that much in today's world. Most of the time you're made to feel like a ghost when walking into a business. Well, not here, the employees here are genuine and welcoming and that's a fact! I brought my 2021 Cadillac XT6 in for repair. I was referred to them by CarMax. Fox Total Car Care confirmed with me they'd honor my MaxCare warranty. The service writer mentioned to me they really don't like to take on these warranty repairs because the insurance companies are so slow to pay. I showed up 30 minutes early due to the snowy weather, my appointment was scheduled at 9am. They took my info minutes after I walked in and at 9am, the service tech introduced himself and asked me all of the pertinent questions for him to begin to troubleshoot my vehicle. I must admit, I'm not used to folks being so kind to start a Monday morning. Fox Total Car Care took about 3 hours to diagnose my vehicle's issues. Unfortunately for me, FTCC could not fix my XT6 due to Cadillac's proprietary software upgrades. They fully explained their inability to fix my vehicle. But, the owner personally spoke to me with a full explanation and I'm very satisfied with that. I wish they could have fixed my XT6, but I understand why they could not. Now I'm off to a dealership for its repair. I highly recommend Fox Total Car Care. They're honest and that's all you can ask for. read more

I cannot believe the bad customer service I received today. I asked for simple brake pads to be put onto my car and explained that I was driving to Nashville the following day. After dropping my car off in the early am I came to get my car at 5pm because I hadn't heard from them. Upon arrival they proceeded to tell me that they inspected the car and hadn't done any work to the car. I asked why? Then the owner decided to come around the counter and acted as though he wanted to assault me. Followed me to my vehicle and again tried to assault me. Asked me if my brother drove a red BMW. I said yes he does. He then began to mouth me about my brother. Let's hope this location goes out of business just like the science hill location. Rude and very unprofessional read more

Over price and had to take to a new mechanic to get my car fixed the right way because they could not figure out how to get my check engine light off after spending a couple Grand read more

came in the first of March 2026. Came in week after and even week after. Power steering was out. Paid high dollars and still no power steering. I was told it was fixed, but guess what, still no power steering. Went down the street to Reeds paid 1000.00 less and today 6-2-2026 no problems. read more

Brian and the crew are great to work with. As a female I am always concerned that I am not being dealt with honesty but you DO NOT have to be concerned about that here! Everything was explained and done above and beyond. The same job at the dealership would have cost much more. Thank you so much for a fantastic experience. read more

Most affordable, thorough, and honest shop in the area! Far surpasses dealer quality work, minus the upselling! Wouldn't take a vehicle i cared about anywhere else. read more

Fox Total Car Care - Front of building! - Auto Repair Near Me - Somerset, Kentucky

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Fixed my car gave me a ride to and from work new to the area and they treated me right fair price and fast repair

I've had many things done here with multiple car/vehicle types and things were always fixed quickly and at a fairly reasonable price. I have had the Chevy dealer say there was nothing wrong when I know there was and Fox found it and fixed it. They went past a test drive and took the parts off that I said were suspect. Fox has recently expanded so I look forward to not having to wait for an appointment for service. read more

Well I took my car to this shop after hearing about it from other people. The repair they did was great. However, I did notice that the minor details of putting my car back together were over looked. Bolts were lost and replaced with a random bolt the mechanic found laying around. Fluids were either over filled or not filled at all. The people here are very nice and want to do a good job. I just think the mechanics need to slow down and look at the small details. Thanks for repairing my car. read more

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