I had a very disappointing and costly experience with CarLocker. I stored my 2020 Audi A6 Allroad there for four weeks, and it came out with over $4,500 in damage.
The car had just been purchased from Audi Sewickley, fully inspected by the dealership, and drove over 1,000 miles from Ohio to Florida with zero issues--no warning lights, no mechanical problems. When I dropped it off at CarLocker on May 8, everything was in perfect working order. Devin, a staff member at CarLocker, even drove the car himself and did not note any concerns.
Fast forward to June 9 when I picked it up, Devin again drove the car and immediately commented on a dashboard warning light. Just hours later, while driving, the vehicle experienced a complete electrical failure and shut down in traffic. I had to call 911, and the police came to divert cars around me.
Audi Clearwater diagnosed full failure of both the 12V and 48V batteries. Their service team stated this likely could've been prevented if the vehicle had been maintained properly, like keeping it on a battery charger, which is standard for long-term storage.
I paid $4,364.96 for the battery replacements, plus $154.90 for towing totaling $4,519.86 out-of-pocket. I gave CarLocker the chance to make this right. Their response? Denial of responsibility and a claim that they only cover "gross negligence." Apparently, a car arriving in perfect shape and leaving with thousands in damage doesn't meet that bar.
Whether it's gross negligence or just plain negligence, it's unacceptable. I expected better from a company trusted to care for high-end vehicles. I won't use CarLocker again, and I suggest others think twice. read more
