What started out as an encouraging phone call about back taxes, ended up, dragging on for months…read moreand him losing my business. I'm not sure exactly what happened but my tax returns were supposedly completed over two months ago and I can't get this guy to return my phone call. I booked meetings with him and then he doesn't answer. He seems to always have an excuse why he isn't available, stomach trouble, busy and the last time I spoke to him, he said he was holding my tax returns for payment, but he had never even given me a bill. I don't know if he has dementia or what's going on, but this was extremely frustrating and a huge waste of my time.

6 hours no contact by phone or email Granted I did not leave…read morewhat kind of business I wanted to discuss but so much for 100% return contact in 50 minutes.

I've been with Merki and Associates for years for my personal and business accounting and love…read moretheir quick, personalized service, knowledgeability about all the ins and outs, and friendliness. They are a family-run business who are big supporters of numerous nonprofits and involved in other aspects of community service such as the Rotary club.

Met with the owner for the first time was thinking about moving my business account and personal…read moretaxes from my bank as a referral to the owner Mark Merki but after meeting him for 5 minutes i found him too be so arrogant and hostile that I knew immediately it was his way or the highway mentality. I have been i business for over 30 years and would never speak to a new customer referral the way this person chose to speak. He told me he was only interested in making money and that if i wasn't going to listen to his orders that we couldn't do business. I laughed and was shocked this guy the owner of the company had such arrogance to think that the customer is paying his bills and also has say in the matters, but you meet all kinds of poor business people these days and they are diffidently not a CPA firm I would ever do business with nor recommend to anyone unless your the type that puts on blinders and does what they tell you too. I would give this guy a F for flunking if I could. Maybe he just doesn't understand that there is a CPA firm on every corner these days and for sure people that understand that the customer butters the bread and would be happy to have new clients. These people don't understand what it takes to get knew business these days I guess.

Simone Royster @ John Baines CPA in Denton is the best! We made the mistake of using someone closer…read moreto home for our taxes last year. We won't make that mistake again... going back to Simone to fix what was done incorrectly as well as do this year's taxes. The whole staff @ John Baines CPA is welcoming and happy to see you. Great firm with great people!

The price is due the taxes are way too high they cost more than any other CPA I've talk to youread more

3 phone calls + 2 voicemails + 1 email + 2 weeks time = 0 responses…read more Clearly this place does not need your business, and you might be better off finding another service provider.

Called + filled out the contact form on the website. No response for 21 days. When Susan responded,…read moreit was a one line email that wasn't proofread, and to boot she exposed my IP address and phone number by forwarding the form sent from her website containing that sensitive information. Do not attempt to do business with this office. If you are thinking about doing business, take it from her late response: Good morning, Thank you for reqaching out to us via out website. Unfortunately our firm is unable to take on new clients at this time. Please accept our sincere apologies. Best regards M Mathisen Tax & Consulting

Fantastic! Quality firm with knowledgeable people. Business or personal, this firm is the best!read more

From the owner: Our clients come from all over the DFW area because they know not all Accounting Firms are created…read moreequal. We focus primarily on two aspects: Tax and Audit. Laws concerning taxation change every year. At ASC we take the time, do the extra work, to make sure it is right. For the past 30 years, we have been delighted to help area business grown and our clients thrive.

DO NOT file taxes or an LLC with Chandler Knowles. You will be wasting your money, In addition,…read moreif you have more than a 10 minute drive to their office, do not waste your time. A 40-minute trip to deliver documents cost me a 1 hour fee. Despite the owner being "too busy" to introduce herself, she charged me for "consultation" services. My consultation consisted of sitting alone in a conference room, introducing myself to her administrator, and handing over my files. Ruthless and no concern for you or your company.

I would not recommend this firm. The first year they did my return, they made a mistake and told…read moreme it was my responsibility to make sure the tax return is accurate when I got a notice from the IRS which has never happened to me in my adult life. Chandler did amend the return at no charge but advised me it was my responsibility to make sure the entire return is correct. I'm not a CPA which is why I paid them for their expertise. I chalked it up to a one time mistake, but the next year I went over the return page by page, line by line, and found multiple mistakes (since it's my responsibility according to them so I spent hour and hours reviewing every line item). Chandler had to modify the return at least 3 times and make many corrections before it could be submitted to the IRS. These were mistakes I found (not them). What is the point of hiring and paying a CPA to file my tax return if I need to learn all the tax laws to find their mistakes. I had to proofread all their work but their fee was never discounted for the countless hours I had to spent proofing the return and bringing errors to their attention. I even had to bring to their attention a typo transposing numbers, a mathematical error, as well as a major error whereas they reflected tax free funds as taxable funds. Needless to say I decided to find a new CPA going forward as I had no confidence in their ability to prepare my return accurately. Fortunately, I found a highly competent CPA that I am working with now and have been for several years. My new CPA even went back and found more mistakes (that I didn't know about as I'm not a CPA). I had to pay my new CPA to amend mistakes from their original work. I didn't even ask Chandler to amend the old return to fix their mistakes as did not want to have any further relationship with them as trust was gone and I moved on to another CPA who I paid to amend the return previously filed by Chandler. The people at Chandler are very nice people, but I just do not have confidence of the accuracy of my returns they prepared so I found a new CPA. I shouldn't have to have CPA knowledge to hire a CPA to complete my return. I provide my CPA with proper documentation and while I still review the return before it is submitted, I expect my CPA to prepare an accurate return. I do hope that things have changed for them as this was several years ago and hope they are doing a more thorough review of their work. I wish them the best of luck. I didn't even want to write this review as they were nice people but a friend of mine said it would be wrong not to write the review. In the end, I do hope these were just training issues that have since been resolved so this does not happen to anyone else.

In three words, this company is honest, knowledgeable, and thorough. They are professional in every…read moreway and always up-to-date on tax regulations. Highly recommended!

From the owner: We are committed to providing outstanding services. Our experience allows us to suggest tax and…read morecost saving strategies for the financial management of you, your family, and your business. We will answer your tax and business questions throughout the year about important tax changes. We are as close as your phone, fax, or e-mail. Call us today for more information.

Leigh Hilton's office has made the process of the Living Trust easy for us. Leigh and her…read moreassociates are knowledgeable, efficient, effective, and easy to understand. Mary at the Bartonville office was a great help too. I will be using their services again.

The and professionalism were outstanding far beyond what our expectations would have provided…read more very pleased with the job that we had.