1. Caring Hands Family Practice

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Westbury, NY

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Caring Hands Family Practice

5.0 (2 reviews)

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14 years ago

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13 years ago

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The Woman's Health Pavilion

The Woman's Health Pavilion

2.7(75 reviews)
1.1 mi

I have mixed feelings about this place. I like that it is very easy to make appointments - even…read morelast minute appointments so that's a plus! I made an appointment for an annual check up the day before! I make the appointment on the ZocDoc app. The one negative thing is that shortly I made the appointment, the secretary called to say the provider isn't available and suggested for me to see another one. Fine. Problem is that the morning of the appointment I got another phone call saying the new provider isn't available at that time too so they asked if I can switch times again. Luckily I was pretty free that day so I was able to see a different provider that morning instead. I ended with with the PA Michelle. The wait wasn't bad. I was called into the room within 15 minutes of my appointment time. The medical assistant was sweet and professional. The PA was very nice as well and seems knowledgeable. She was able to answer my questions and did a quick and easy Pap smear. Definitely much more gentle that any other providers I've had in the past! She wanted to follow up with me again in 6 months which honestly makes no sense since I've been on the same birth control for over a year. And says I should get a Pap smear annually even though the new recommendations are every three years. Her reason was that insurance still pays for Pap smears once a year and it's easier to catch things if done more frequently. I kind of get it but shouldn't we follow the current guidelines of the American College of Obstetrics and Gynecology? I would recommend this clinic for women with a uncomplicated gynecological history. For annual testing or if you need birth control methods, etc. If anything more than that I would likely think again. I also like continuity of care so am concern if the office will keep changing my providers based on availability. I will likely return since I liked everyone from the front desk to the medical assistant to the PA. The location is very convenient and appointments are aplenty.

Unfortunately, my experience with this OB-GYN office was very disappointing. At the time of my…read moreappointment, I paid the amount I was told was due. Later, I unexpectedly received an additional bill for over $100 with no clear explanation beforehand. When I called the billing department to get clarification, the customer service was extremely unprofessional. Instead of being helpful, the representative was rude, laughed during the conversation, and repeatedly huffed and puffed while I was simply trying to understand my bill. As a patient, I expected to be treated with respect, especially when asking legitimate questions about charges. Professionalism and clear communication are essential in a medical office, and unfortunately, this experience fell far below those expectations. I hope the office addresses both its billing communication and the way patients are treated when they reach out for assistance.

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The Woman's Health Pavilion
The Woman's Health Pavilion - Waiting area

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Caring Hands Family Practice - physicians - Updated October 2026

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