I love this place. This is where I go to get my technology first. I'd way rather spend my money at…read moreRemachines than on Amazon, because Remachines always has really good deals on equipment and plenty of it. The quality is top-notch on their gear. I bought a gaming computer that happened to be there for a really, really good price, completely upgrading my experience. I love it. 10/10 for value and quality. The only times that I've ever had problems with gear I bought from there, they've exchanged or fixed it right there on the spot. Another great reason to come here is the lady who basically runs the show. She's knowledgeable, fun, and hooks me up with what I need. I can always trust Remachines over some big dirty corporation.

The only draw back is they have a tiny parking lot. It's easy to miss. This place is awesome. They…read morefixed the problem with my laptop right away. It was a charging issue, even though I had it plugged in at home it wouldn't boot up. They charged it overnight & it booted right up. They would mot accept a dime from me. I will definitely be going back for all future repair needs.

The wonderful folks at Graphite helped me say goodbye to an old friend: my 17" 2008 Macbook Pro…read more This workhorse computer saw me through a lot of hard times, from dissertation-writing to starting my own business, website, and beyond. I had already been to the Apple Store for emergency Rx after getting the black screen of death, only to realize that those poor technicians are working within a very tight timeframe and under high pressure. Though knowledgeable and friendly (at least in my particular case), they are almost certainly unequipped to tackle the more complicated issues like a fried hard drive or logic board. I am so very glad, though, that they referred me to Graphite for further diagnostic help. A visit to Graphite confirmed my worst fears: the hard drive was fried. Thus began an epic, 2-month quest for the perfect computer that fit within my budget, but that also got me certain minimum specs that I just couldn't do without. At first, I wanted a refurbished 17-incher from 2010 or later. Bob, the owner, did some sleuthing for me: he tracked down some representative models online, looked at all the specs, ran the numbers, and gave me the breakdown of what it would cost to get the computer up to my minimum requirements. That convinced me to target a newer, 15-inch model. Finally, Bob told me about a fantastic special Graphite was running and I was hooked. I ended up with a new, BANGING computer. My data was all backed up from my old computer, but I didn't want to lose some of my programs if they could be salvaged. So Bob spent a LOT of time on migration, since my hard drive was apparently fried in a most spectacular way. Despite that, he didn't charge me any more than the original quote. He also spent a lot of time with me to be sure that programs had transferred and were working properly, and that everything was set up correctly. The staff at Graphite are all friendly, capable, and HAPPY. Bob told me that he has a couple of staff who came to him by way of the Apple Store: not only were they well trained, but they also gravitated to an environment in which they could spend more time taking care of customers. Graphite is in the process of expanding and remodeling as a part of gaining Apple Premier Reseller status. This is going to be an incredibly cool store to visit, and I'll definitely be back (once my wallet recovers) to check it out. So if an optic-nerve-fryingly bright, pressure-cooker type of environment isn't your thing when you're shopping for Apple products or getting technical help, come give Graphite a look. Actually, you should really check it out anyway.

The staff is very helpful and spent as much time with me as needed. After my computer repair, they…read morehelped download and install software, and do things I don't know how to do and things the Apple Store wouldn't take the time to do. i had to go back more than once and found them happy to help. Highly recommend for old computer repairs.

While doing my research on tech replacement stores, this place offered the most affordable price in…read moreMadison for macbook air screen replacements. Great thing was, I didn't even have to take a bus to get here! This place is conveniently located on State Street, a fitting spot for students who go to UW- Madison. The repair took a few days because they had to order the part but once it came in, the actual replacement only took a couple hours. By the time I got out of class, my laptop was as good as new. I did get a used part (because it was cheaper and I'm not rich) so there were small scratches but not that many (2-3 perhaps) to actually complain about because they aren't distracting let alone an eyesore. I liked that they did have the option to get a used part, though, instead of getting a brand new one for way more. I did wait a few days before submitting this review because I would've jumped on yelp as soon as I got home from the store but I figured I should wait to see if any malfunctions occurred before I start raving about my experience. Lo and behold, it's been almost a week and my computer is still doing great. One thing I'd like to point out is that the people behind the desk have great costumer service. The guy that I communicated with added some additional services that were of no cost like lightly cleaning my keyboard and adding a screen protector which I found to be really nice. I've already recommended my friends to this place and will come back if I ever need their services again (but hopefully not for my sake).

I ordered 9 MacBook retina computer keys on eBay from Rocket Cell Phone and the service was top…read morenotch. We received the keys quickly and because I had initially ordered 1 and really needed 9 they called me to clarify my order to make sure I was satisfied. Thank you Rocket Cell hopefully I won't need you again but if so I will not hesitate to contact your company!

He does awesome and great service! He is fast and reasonable rates. He will do great work on your…read morecomputer.

Our home computer crashed last week, and my husband and I had no idea how to retrieve our data, if…read morethat was even possible. Chris came to our home, picked up our computer and had it back to us the next evening. He was able to retrieve all of the data on the computer (thankfully). He cleaned the machine and installed a new hard drive and reinstalled the operating system. Our computer is good as new for a fraction of the cost to replace the entire computer. I would highly recommend Chris for computer repair and service. He was professional, friendly, highly qualified and made the whole process convenient and worry-free.

Stepping into a computer repair store is already fraught with fear because people recognize they…read moreare ill equipped to discern the truth of what they are being told; very similar to the new car buying experience. The last thing they need to encounter is patronizing and condescending personnel during a time when they are already despondent over the near death of their everyday tool and the costs they are soon incur. Matt is none of those things. He is honest to a fault. People have intuition and can differentiate compassion when it is truly offered versus a person who exudes policies, practices and procedures while lacking the qualities of empathy. The qualities I have described cannot be taught; they are innate; either you possess them or you do not and Matt definitely does have them. Thank you Matt you truly rescued us. A special shout out to Andy Krezinski, an administrator who is both professional and genuine and the first person you will meet when entering Madison Geeks.

No stars. They had our laptop for a week with prepay $57. Called multiple times and finally a tech…read moresaid - the battery is bad. We told him the battery is new and was charging fine at home. Oh, then it's the motherboard. Did they even diagnose? Lost our trust right there. Said they would call the next day with price. Did not call. We picked it up and it's worse than when we dropped it off.

I shattered my entire iPhone 7 screen and after taking it to Tech Heroes you wouldn't even notice…read more Well except now I have tempered glass on it thanks to them! After having making a few phone calls I noticed it wasn't "going to sleep" when I put it up to my face. I did a little research and found it to be something with the proximity sensor. I contacted Tech Heroes and they said bring it back in, it will only take 15-30 minutes depending on how busy we are. Of course I went at their BUSIEST time (5pm) and they still got it done in 45 minutes! Not that I want to go back... but if I had to I certainly would!

Walk in the place is dimly lit dirty unkempt. The counter cluttered. The guy holds a conversation…read morewith me while doing a repair. Needed a part that is at a different place.. sadly I did not get that far. $110 for the service. Well I won't be back. And if you've have a dog in the shop clean up after it

These computer wizards are amazing, fixed two different computers within seconds. I highly…read morerecommend them, very nice and extremely fast. Thanks for the wonderful service, Mike Harrop

Terrible service. I brought in a server that I simply wanted data transferred over to another hard…read moredrive. Waited 2 weeks. No response. I finally called. They got a more important project in their estimation so they bumped me and never bothered to let me know. Then later finished my project and again never bothered to call. Formatted my external hard incorrectly. Assumed I use a PC. So the hard is useless to me as I can't add data to it or remove data from it. So I call again asking them to reformat my hard drive. They said they would get back to me when they figured out how to do it. They never called back. And I will go back. Horrible service!

These people continue to prove they are a quality business. I had my machine serviced by another…read morerepair place, and they left the job half-done. Just got my machine back from these guys, and the issue it was having is cleared up. Many thanks for solving something others could not! Reasonable $$$, too.

Chris was very quick to respond to my request for help replacing my fan in my laptop. They offered…read moreto inspect the device to determine the cause of the loudness of the fan. They offered good pricing and efficient service. They came to my house to do the work on my laptop.