I needed help immediately and was having problems getting help from Kaiser , on the same day (thank you Covid). I picked CareNow which is in my neighborhood. I had a good experience with a quick test, a very pleasant nurse practitioner (Amy) who wrote a prescription and counseled me. Everything was done safely and securely with masks on everyone. Pleasant, well lighted waiting room in a newer building on E. Evans, in Denver. Thanks for a good experience! Kaiser could take a page from your book on how to treat patients. read more

Highly discourage you from going. Went there for an infected nail, paid over $200 to cash pay and even paid out-of-pocket for an antibiotic there instead of going to the pharmacy. Beware they will sign you up automatically for some kind of bullshit monthly membership fee. Luckily, my insurance card protected me and blocked the charges, but they will gladly continue to charge you forever. read more

Worse quality of care, came in with severe back pain. The PA talked to me for 15 minutes ordered me a NSAID shot and called it a day. It's been 30 minutes and I'm still in pain where I'm about to cry. They gave me 1000mg of Tylenol and discharged me. They only gave me lidocaine patches and my pain is ten out of ten. Left still in pain, still crying in pain. Turns out I had a herniated disc! read more

Do not take a baby or young infant here. The care team did not know how to use the pulse ox for babies, tried to send me home, dismissed concerns about my child's labored breathing. I went straight to the Children's Hospital because I was not happy with the exam and my son was admitted immediately. The lack of competency could have put my infant in danger, I'm glad I went against the advice given and got another opinion. read more

Hilda at the front desk did an amazing job helping me acquire my insurance. She went above and beyond to make sure I wouldn't have to over pay. Would highly recommend her and this whole building for your urgent care. read more

Tristar health is a scam. I went to urgent care and never saw a doctor because they left me waiting for close to 2 hours in the waiting room and then in the exam room even though there was literally no other person in the clinic to be seen. I left to get home to my child and was told I would not be charged. I have continuously been billed and although I call and I am told they will zero it out it has not happened. I finally had to pay it and dispute it to avoid going to collections. Do not use Tristar Health! They are the reason healthcare admin has a bad name. They scam people out of money. They billed my insurance $507 for absolutely nothing! read more

Hilda at the front desk was a spectacular help to me with my testing i needed done to start work. I can't thank her enough for being patient and understanding and going out of her way to assist me. read more

it's no good place they very slow to give me medical exam it's take 2hrs am so hurry i have anther apointment almost workout

I spoke and no one was home Lungs have fluid hard to breath snought is thick brain hurts and ears are annoyed with pressure and I have a since of displacement her solution was a cough restrictive medication. I'm only couching to get fluid out it's in my lungs I'm so annoyed congested falling apart with no solutions neg for Covid and flu. Then they called asking how it was going thinking they healed me said no not doing well and she hung up.. Run would be my advise afc or we'll anywhere else read more

They really helped me out and got me taken care of quickly I was having some complications with my card and they were very patient and nice Great service here would come again!! read more

Do not get your work UA done here! It takes way too long. Most places are less than ten minutes. I waited almost 25

I came here because I had a great experience at the Stapleton location, and figured it would be great here too. Well, nope I was wrong. To sum it up, this location does not seem to understand the importance of "managing expectations" re: customer service. You check in online and then it's expected that they'll call you when it's time for you to be seen so that you're not sitting around in there waiting (this is how it was at the other location). I was called front desk and told I could come in when I finished the "paperwork" online. Great. Thought it would go fast. Got there, and front desk girl did not seem to show any customer service skills whatsoever. She told me my copay amount, and said I could pay it after I'm done because they'd be out to get me "really soon." Well I sat there, in the empty waiting room, for 10 minutes or so and could have very well gotten my copay out of the way. They finally call me back and the usual vitals and things were done. The MA proceeded to tell me the doc would be right in, which he was not. I think I waited another 15 minutes at least... Doc did not give me confidence that he knew what he was talking about. He did not exude authority over what he was explaining to me. Visit is done and he says he's going to print my after visit summary to get me on my way, but that took a while too, and I was just waiting more. Finally I get to go and need to do my copay but front desk is now helping someone else. Great...more waiting when I COULD HAVE just paid beforehand. Don't they always take copay before you are seen? Everywhere except this one. I shall not return. This place needs to learn to set expectations- don't keep saying "soon" and then let the customer think some amount of time only to be disappointed and annoyed. Manage expectations. This is basic, good customer service. Also, hire someone who's more pleasant a the front desk. Not sure what went awry with this location when I had such a fantastic experience at another one. read more

I checked in online thinking they would ACTUALLY call me in when a doctor was about to be available. I showed up and waited for almost 2 hours to be seen by someone. Not sure what the point of having online check in is if you still have to wait for hours once you arrive. The dr was fine once he finally came in to see me. read more

gone to this location 2 different times for 2 different situations. first time they were great, went in for an illness and one of the doctors saw me. I was there for around 30 to 45 minutes. they even called to see how i was doing a couple of days later. this was earlier this year (before the real onset of covid). that impressed me. the second time, which was very receint, having an issue with one of my feet. they sent in their PA (phys. Asst) to do the work. Mind you, I am not a huge fan of PA's. all she did was "touchy, touchy, feel feel" and took a couple of xrays. and came back to me and stated it's possible gout, that's what i told them when i went in. they told me nothing of what i already suspected. The PA told me that i needed to see my primary doctor. Don't places like this know or understand that not everyone has a primary doctor. was there for the problem with my foot for a little over 2 hrs. that is unacceptable. they sent me home with a prescription. so in short don't go them. read more

This CareNow is always super fast and efficient. I recently moved further away but still come here to be seen because they're always great.

I've been sitting in an exam room for 2 solid hours in excruciating pain. Havent had anyone come by. one doctor on staff.... really. I asked if anyone knew when I would be seen and I was shooed away. This place is a joke. Don't come here if you can help it. read more

Doctor spent 5 minutes talking to me when I was the only patient in the building. Brushed me off and sent me home in pain. Not the quality care I hoped for, wasted $60. read more

If I could give zero stars I would. I went into the clinic on Friday for a bad cough and was prescribed meds. That night I had an allergic reaction and called my MD to ask for a call back to discuss. It's now Monday, three days later with no call back or any concerns from the clinic or doctor on my health and well-being. On Monday afternoon I spoke with an administrator who said the clinic is understaffed and does not allow employees to take any breaks. If you're looking for a medical sweat shop that is only concerned with profits and could care less about their patients...well this is your place. read more

I know this place is new (1 year old) You expect to have some quirks. My last visit I went in for x-rays and was told there was no doctor on hand at an urgent clinic in the middle of the day? They brought in a physicians assistant. It's been five days now and have yet to have the results of my x-ray for a broken rib and I've called three different times?? When I called yesterday lady at the front desk was very defensive saying how busy they are?? Maybe the Doctor should come in an hour early to make call backs? I love it's in the neighborhood, but will drive to S Clarkson Urgent care. read more

So far I've had good experiences here. It did take 2 hours to get in and out the last time I was there, but still not bad in my opinion since I've waited longer. I was just spoiled the first time I went there getting in and out quickly over a year ago. Plus with urgent care, I expect there to be a wait. I also love how they call you to see if you are feeling better and to check up on you. Wish this was an actual doctor office because I would probably try them out as my primary provider. read more

I am a college student and went to CareNow on Tuesday with a fever, bad throat pain, and fatigue. I had a feeling it was strep but they tested me and said I was negative, didn't test me for anything else, then said it was simply a cold. They were putting in another strep test to the main lab and said they would notify me the results in two days. They never notified me. I continued to have fevers throughout the week with out getting better. I came home on Thursday and by Saturday, today, I noticed my ear was extremely painful. I went to an urgent care and was notified that I had an ear infection due to untreated Strepthroat. Why was I never notified!!! read more

I made a 6:00p appointment at the DU Neighborhood, 1405 E Evans Ave location. I did not hear from anyone regarding my appointment so I called. After an hour of trying to get through my call was answered informing me they were closing early today at 4:00pm. I informed them I needed my rapid test for travel tomorrow. The said were sorry but we are closing. I asked them why I did not get a text, email or phone call and they said they were having problems with their web site. I asked if they could call another location to get me in. They said no I would have to go online, right. I went on line and all the test centers are fully booked and no one answers the phone. Thanks for ruining my Christmas plans. read more

This place is absolutely utter garbage. I used their website to pre-check in. Which, by the way, isn't really checking in because once you get there you still have to fill out 1.5 pages of check-in information and then if you're new (assuming it was because it was my first visit) you have to fill out 4 front and back pages of paperwork to get an appointment. I can get over that; no big deal. I checked into this place at 6 pm and there was NO ONE in the front entrance room besides one guy that came in after me 10 minutes later. I had all my paperwork filled out/done and I was sat down in one of the doctor room's by 6:15 pm by an assistant. I was in that effin' room until 7:15 pm until I was seen by a doctor. At the 40 minute mark, I came out of my room to find someone and told them I've been waiting for over 40 minutes to be seen. One guy said he would go get the doctor to see what's going on. She comes lollygagging in oh-oh sorry for the wait. I told her thanks for making me wait an hour while she serviced the guy in the next room that came in 10 minutes after I did. The doctor became snappy and was an absolute b*tch to me. That's when I came unglued at her and gave her a piece of my mind. I ended up walking out of this place. STAY AWAY! This place is a joke. read more

I visited an Urgent "Care Now" in Parker in April. I was given mediocre guest service and waited while 4 others were pulled back before me? An explanation was offered to me, I did not ask, was told they had been in prior? Regardless of the que process, the PA was nice enough but obviously in a hurry to make that ca$h and send me off. I question the quality of care and the meds I was given. In an attempt to get a follow up after 8 days of antibiotics, I was not called back after 5 messages left with the desk. I even tried to pin down the doc, but was fed wrong information about when the doc was in. "oh you just missed her," is what I got as a response. Right, sure! In the end the manager called me back and make excuses for the docs and her staff. The entire experience was POOR! Not the Pa who was just doing the wham bam thank you mam, she was ok but obviously told to go fast and bank the cash! I would NOT recommend this facility! Take your money to a real doctors office where they actually care, not just take your money! BBB will be hearing about my experience here! read more

Went here for some itchy bumps on my hands. Doc spent about a minute with me, made a couple guesses and then gave me a topical steroid, told me to come back if they hadn't gone away in 4 days. I came back after four days, and he instantly diagnosed me with scabies (which i did not have) and prescribed me a massive dose of ivermectin. I asked if i should look for any adverse side effects to the ivermectin, and he said very definitively "no". Took the medication and within a couple hours had a major allergic reaction with shaking, swelling, rash and hives (which required two ER visits because my throat began to close up). The bumps on my hands turned out to just be a simple contact dermatitis. Meanwhile, the reaction i had to the ivermectin is still causing me to break out in rash and hives, 4 months later. The three doctors i've seen since have all wondered why the doctor here would jump to such an extreme solution so quickly. He prescribed me a really potent medication for an issue he did not confirm i had, and for which there are simpler treatments for. He probably spent a total of 5 minutes with me before guessing what my problem was. I do not recommend this urgent care to solve issues, they have only caused me tenfold more for me. read more

I got stitches placed in my knee today it was a fast and easy process. The PA was great. Would highly recommend.

The Central Park (Stapleton) office is so unorganized and I won't be going back. The lack of communication is super frustrating. I was at the office for over 2 hours to get a simple covid test . . . this was after I made a web appointment and saw others leave because they couldn't wait for their appointment since it took so long. I went to get a test just to check and they took a full patient history and I had to see an office technician, then a PA and finally left because I sat waiting for the physician for 30 minutes (after my nasal swap by the PA) and I didn't see the point of it. The person at the front desk was simply unable to answer even the most basic questions. I went in for a rapid covid test and after 2 hours was told they would decide if I could get one or not because they needed to save them for higher risk people - which is fine really, but how about telling me that when I made the appointment and/or checked-in or after I asked after waiting in the lobby for an 1 1/2 hours. And, then I couldn't get my results and had to keep calling back (10+ times) because no one was answering the phone and / or I got hung up on several times. When I asked why no one called me to let me know my test results the person answering the phone said "they" were supposed to call me and it wasn't her responsibility. Nope, not acceptable to me. read more

I was just seen here and was in and out in 36 minutes. Physician was very professional and adept. Staff efficient

I would give a zero rating if possible. This is the worst & most manipulative facility I've ever been too. Terrible service & even worst care / concern for human beings needing medical attention. They tell you, you need to be reevaluated for the same symptoms you showed up & paid for. Went in for an ear infection & they prescribed a topical but no oral antibiotics. After symptoms didn't clear up in a few days they insist on re-evaluation instead of prescribing an oral antibiotic. This facility is a joke & has no concern for real medical care. Do not go here unless you enjoy being treated terrible. read more

After a bike crash, I had a nasty cut that looked like it required stitches. I was taken back within 10 minutes. The nurse was very nice, but I was a little skeptical when she wanted me to just stick my arm in a bunch of warm soapy water. Seemed a little old-school, as I thought I'd get some fancy sprays or something. But I quickly became a convert as the antiseptic bath painlessly cleaned everything out. The doctor agreed I needed stitches and had me all numbed up right away. Two smooth stitches (which I didn't feel), some bandages to protect it, and I was on my way home an hour later. Great service for the price of a $30 copay. Hope I don't need to ever go back, but if I do, I'll feel like I'm in good hands! read more

Totally dysfunctional. We went for Covid testing and made an online appointment as they recommended. Once we arrived they told us they take all walk ins first and then online appointments. We waited 2 hours for testing. They make everyone (including all sick people and those getting tested for Covid) wait indoors together. This place is the worst. It is not safe, clean or efficient. read more

I was a fan of this place and still feel that the actual medical staff is helpful and good. It's super convenient for us. However, the front desk is absolutely awful and makes the whole experience just not worth it. I am talking hanging up on people calling for records, not returning calls, giving too much or too little information ("someone will try and return your call with your records" which of course leads you to ask, "try? Will they?"). Ultimately, there are so many of these urgent care clinics everywhere now that you need a good gate keeper even if your medical staff is the best around. So as much as I've had great experiences with the doctor, nurses, medical techs, and PAs, I cannot deal with that level of service when it comes to my health. read more

DO NOT COME HERE. Twice my son had to wait 2 hours to see a doctor. Totally unacceptable. Go to AFC Urgent Care on Speer instead, much more patient friendly. read more

There was no wait to be checked in, seen by the MA or the MD. Very friendly staff. Brand new looking facility.

As a nurse, I have pretty high standards for care I receive, and this place went above and beyond. I felt so sick that I was going to die, and Dr. Montano was quick to see me and formulated the best plan for me to feel better. I had to get IV fluids, and during the process he talked to me and made me feel comfortable. I even managed to smile a few times despite feeling SO sick. The rest of the staff were very friendly and accommodating. I highly recommend this urgent care if you are sick! You'll be in good hands. read more

This place is great and the doctors are expectional. Very thorough and they follow up quickly with you. Thank you for making this visit as easy and comfortable as it can be. It's rare to find a good doctor and I never write reviews but the docs here are worth giving credit too. read more

I will never go to CareNow for any services. I went there to get PCR test the 27th before my international travel. It was required to get it 48 hours before the flight so I scheduled the test for a little less than the 48 hour mark to allow for plenty of time to get the results. CareNow claimed that they will send the sample to the lab the same day but they did not. I called the lab the morning of the 29th (the same day as my flight) and they said they hadn't received it until the afternoon of the 28th so my results would not be available until after my flight. As a result, I had to cancel my flight last minute and now I have to pay $250 out of pocket for Covid testing at the airport. read more

I have to say I am baffled by the lack of service I have received from this clinic. I sustained an injury after slipping on ice and falling on January 7. I visited this clinic on January 9. They took an X-ray to determine that nothing was broken, then referred me to get an MRI. My health insurance company denied the request for authorization for the MRI, saying they needed more information from the doctor at the clinic. I had to call the clinic several times before a doctor finally returned my call and said they would provide more information to my health insurance. More than two weeks after my injury at this point, and having yet to receive treatment for it, I was eventually told by the clinic that my insurance would not authorize my MRI without six weeks of "conservative treatment" from the clinic. The clinic suggested they refer me to an orthopedist, who could give me some kind of physical therapy. They assured me I would be hearing from them with the contact info for an orthopedist within two days. Three days later, I called them again, and they said the notes in my file indicated that I would receive the referral three days after they had suggested it, so they said I should hear something by the end of that day. That was the last time I heard from CareNow, and it has been more than a week since then. The day after CareNow was supposed to have called me, I found an orthopedist online who participates in my health insurance and was able to make an appointment for that very day. Forty-eight hours later, that orthopedist succeeded in getting authorization for my MRI. Because I gave up on CareNow and took the initiative to find my own orthopedist, I am finally getting an MRI so that a physician can determine appropriate treatment for my injury, though thanks to CareNow, treatment will begin more than four weeks after the injury. read more

A shout out to Dr. Fernandez and the staff for their fantastic handling of my 90 year old mom's injuries requiring some stitches and good old fashion TLC! Glad to know this group is close to her home and does such a fantastic job! read more

Came in with obvious strep but had just gotten new insurance and could not find my information. Raja, the front desk worker, was extremely helpful. She helped me call around to figure out my insurance information. She was extremely helpful and considerate in my time of need. Once we figured it out I was in and out in 15-20 mins. I recommend highly. read more