The front office have no idea what they are doing. Very unprofessional. I don't understand how they…read morestay in business.

Don't go here. The provider at this Urgent Care neglected to write out her Medical ID number on the…read moreDMV Medical form she filled out for our family member. When our family member went with the form to the DMV, DMV refused to allow them to take their driver's test due to the missing number. When we called Urgent Care, they refused to give the Medical ID number over the phone, because they said the provider didn't 'feel comfortable' doing so. To refuse to provide a medical id number over the phone, after performing medical services and filling out a form is illegal. The person we spoke to on the phone also stated there was a 'miscommunication between the front desk and the provider.' This is not true; in fact the front desk person had highlighted in dayglo yellow every box that needed to be filled out by the medical provider, including their medical id #. The provider simply neglected to fill in the number. We were then told it would take several days or weeks to fix the error using email or we could drive over to the urgent care facility- a 40 minute round trip- since they were still unwilling to give us the medical provider's number. In addition, the provider did not print out a legible version of their name, but only signed it - illegible. Also, the Urgent Care address and phone number stamp they used on the form is incorrect, and the phone contact person we spoke to was unaware of this and disagreed with us, even though we'd just had to find the correct number by researching it on the internet. Again, find a different branch or go to somebody's Minute Clinic.

I would give this place a ZER0 star if I could. Got a stat CT scan done which I couldn't get read…read morebecause the office manager informed me they lost my report and that the doctor had quit! I got a copy of my report which showed a hernia and a 1.5 inch mass. If you need urgent care go to the ER! Better to spend a higher copay and actually get medical care than talk to a receptionist who said "I am too busy to talk to you. Call back later.".

I just showed up at 5 on Wednesday and the door is locked, lights off, etc. the only sign posted on…read morethe door was the one helpfully stating they were open until 9 on Wednesdays. I had tried to all earlier and got no answer, but as other reviews said they never answered the phone I sucked it up and came in the pouring rain because this was the only company listed for a test I need done. I guess all the terrible reviews are correct!

Wow! Dr. David Hockenberry is absolutely one of the best doctors I've ever encountered in my life…read more After feeling like the assessment of another physician at another urgent care center was not thorough I decided to come to liberty for a second assessment. I am soooo so glad I did! Wow. Dr. David took a look and immediately told me why I was experiencing the pain I was having and went in and did everything that was necessary and prescribed the appropriate medication. He was so thorough in explaining every step. And was so careful and considerate with the care he provided. I'm sad I'm not a local and cant make him my primary but I would recommend him and the amazing staff here to everyone I love. 10/10 experience and I am feeling so much better.

I go to Liberty almost every year because of yearly bronchitis and they are so helpful. They are…read morecaring and listen to concerns without you feeling rushed to get out. I come from Philadelphia to get care with them because they are that nice.

I went to liberty for clogged ears and left happy. The place was clean. They were quick, kind and…read moreprofessional.

So I moved to the area and had a hard time finding a primary care MD that had late hours. This…read moreplace is fantastic and has great hours! They are open on Sats 8-noon and weekdays they open till 8pm I think. It was a bit hard to get someone on the phone but I was able to get a new patient appt in 3-4wks. Receptionist was nice. Nursing was good and did my intake. I saw my provider close to the time I was scheduled. She was knowledgable and through. They knew that b/c my visit was "preventative" routine exam I didn't have to pay a copay. They also draw blood work on site which is a big plus! Lotsa parking in their lot. They have a nice website. I just put in a prescription refill request online and I'll see how quickly they respond to that. Would definitely continue to come here.

zero stars if I could. i tried to rebook my appt (after 2…read moreattempts) and was out on hold for 5 minutes. The office manager picks up and blatantly said, "well you left us a bad google review so we deactivated your account". for reference, read my Google review that details the nonsense I went through with this office.. Let me say the nurses and docs there are great! I was with this place for 11 years. But the front desk staff has always been sassy, - any time I have had to call the office twice in one day they are very obviously annoyed and blow you off. Save yourself the trouble and go somewhere else

I agree with the other reviewer that experienced overbilling. If you get care here you will NEED TO…read moreCHECK THE CPT CODES. They have billed me using an incorrect code (e.g. for a 45-min "complex" follow up visit when it was really a 10-min check-up), and twice tried to double bill for something that was already included in another code. The doctors are good, the surgeons are skilled, you'll get good care, etc. But the billing office will fleece you if you don't thoroughly check every bill you get.

You have a choice when it comes to where you go for emergency services. An ER where you could sit…read morefor hours. An urgent care where they will just bandage you up and shove you off with some pills. Go to your primary care go through all the hurdles and get to a specialist, or if it's orthopedically related... Rothman, is the place to go. Obviously when you're talking about insurance, there may be some loopholes but if you can go to Rothman. Arthritis in my knee had me completely unable to walk. When it got to where I could no longer take it my eye Doctor of all people suggested I go to Rothman. Rothman has their own urgent care with a referral I was able to go. I waited no longer than 10 to 20 minutes - given an x-ray immediately and saw an orthopedic PA. He gave me a Cortizone shot, a knee brace and an appointment to come back in two weeks. Two weeks later, I saw Megan at the Willow Grove location, who immediately wanted to investigate further. The pain she noticed seemed far worse than arthritis so she ordered the corresponding tests. After exploring all my options, she recommended gel knee shots. A series of three for those that Cortizone doesn't work. With the therapeutic exercises she gave me and the shots. I am no longer in need of wearing my brace. And my arthritis pain is managed. Quality care, concerned, involved, medical staff, friendly support staff, and efficient office staff - I have yet to encounter an organization in the medical field that works as smoothly as what I have witnessed at Rothman.

This is a mixed review...with two separate experiences…read more (1) My husband began having weird sudden chest pains. He went to Abington ER and was told it was anxiety or acid reflux- a few weeks later, on xmas eve to be exact, the same chest pain came back. here, we found out it was from his gallbladder about to explode, and he had to be admitted on xmas eve for emergency surgery... you know..the same issue he had a few weeks back and the staff at Abington sent him home saying it was anxiety or acid refux. he is lucky his gallbladder didn't explode. (2) I went to the ER on Jan 5th, at 8am. The waiting room had 3 people in it. But it was A mess from the night before. Gross. Puke bags laying around, dirty tissues, trash all over. Long story short, i was sent him with a kidney stone and told i would pass it in a day or 2. WRONG! a few more weeks go by and i end up back in the ER. The valet guys just sit inisde... they dont come out to give you any direction. as i walked in to secruity, the girl is standing there joking around with some guy as i almost pass out in literal the worst pain ever... this time, i am shuffled ALL around. to the triage, to the internal waiting room, back to the waiting room- mind you, i was having HORRIBLE 10/10 back pain from my stone, and i had my large workbag with me. no one offered a wheel chair or to help me, as i leaned over doubled over in PAIN with this heavy bag. Eventually, ended up being put in a bed in the hallway...while puking up my guts from the pain and pissing blood back and forth to the bathroom while strung out on pain med they give me and wobbly, no one offered me a call button...anything. if i had to go to the bathroom i was on my own. kinda scary. my experience got much better once i was admitted and sent to a real room with real nurses who cared- they gave me a blanket..pillows...treated me like i mattered. they are the reason for any star on my review. ER needs to do better ....

Subject: Concerns Regarding Patient Care I am writing to…read moreexpress my serious concerns regarding the care my husband received during his recent hospital admission. Lack of follow-up on physician instructions: Prior to his admission, his GI specialist documented that another physician (a colleague) should evaluate him during his stay. Unfortunately, this request was not followed. Despite my repeated efforts to bring this to the staff's attention, my concerns were dismissed and no action was taken. Communication failures: While my husband was admitted, I called the unit multiple times--nine times in total. Only one call was answered. During that conversation, I explained that my husband has difficulty understanding medical discussions and requested that someone contact me after evaluating him. I was assured that either the nurse practitioner or the GI physician would call, but I never received any follow-up. The remaining calls went unanswered, often ringing until disconnecting. Delayed patient care: My husband informed me that after he soiled himself, he requested assistance and was told someone would return shortly. However, he waited over an hour before receiving help. This delay is unacceptable and raises concerns about patient dignity and basic care. Overall, this experience suggests significant breakdowns in communication, responsiveness, and patient care. I am concerned that the hospital may be operating beyond its capacity or that there are management issues affecting the quality of care being delivered. I respectfully request that these concerns be reviewed and addressed to ensure that other patients and families do not experience similar issues.

Visited this location for an urgent visit to get checked out. The check-in process was very simple…read moreand fast using their online tool. The nurse first checked out and then we have seen the doctor and we are pleased with the service provided. The place was definitely packed for a Saturday late evening!

I booked an appt for 1:15 and was seen 30 min later. A person that walked in after me with no…read moreappointment was seen before my child was seen. A PA saw my daughter and told me "the vitals all look good." However the nurse told me my daughter actually had a 101.3 fever. I went in for my daughter's relentless cough which was getting worse after 5 days. The physician assistant dismissed all my concerns and was extremely unprofessional. Her advice was cold air and a humidifier for the cough. She didn't order any diagnostic tests or give further recommendations. Would recommend asking to see the doctor if they have one on site. The nurse/front desk were pleasant.