"I was injured and spent two hours at the facility, only to find the staff completely unhelpful when I needed to charge my phone. Their refusal left me stranded without the ability to call an Uber, forcing me to walk home in 20-degree, windy weather. This experience was frustrating and unacceptable in a place that should prioritize care and support. However, I want to acknowledge that the doctor I saw was attentive, spent time with me, and answered my questions thoroughly read more