I messaged on Saturday via Yelp and after a first automated response was still awaiting feedback by…read moremidweek, and I already had quotes from two other businesses by that point. When I did finally receive a response, they told me to reach out directly via their website which puts into question the status of the Yelp Guarantee for going through the Projects process. This seemed to indicate to me that the text in their automated response on Yelp Projects has not been properly updated to reflect how they want potential clients to request estimates. I can appreciate they have a lot going on but if this is how they treat you when they are actively courting your business, I find it difficult to believe they would be much better once they have already secured it. FOLLOW-UP PURSUANT TO BUSINESS RESPONSE: I appreciate the nuances of the Yelp Guarantee may be open to interpretation in terms of when it applies. That said, if the business chooses to be included in Yelp Projects, they should be willing to handle requests therein or at least set up a consultation through it, otherwise the Yelp Projects $2500 guarantee may be in jeopardy. The additional response from them indicates that only a quote is required to seal the deal so to speak, but I did not receive that at the time I was asked to reach out via their website, so it is entirely possibly they would have applied this later and be within the terms of the Yelp Guarantee. I have no way to know if that would have been followed since I did not pursue further contact with them after that point, though I will give them the benefit of the doubt that they would have made good on the guarantee through the process or through their business insurance if a work quality issue has transpired. When I initially made the request I had a two week span of availability for the actual cleaning to be done (though I mentioned ideally this would be to action the following week), and only because Juliana's took 3 business days to get back to me to tell me I should reach out directly did it appear to be an "expedited request". I am glad they have so much business that they can afford responses like this and be unavailable for service but if this were the case then that would have been a benefit to know from the outset so that I could have ruled them out as a candidate immediately. Considering most folks don't have more than a few weeks between closing on a house and moving in, and I personally reached out to them a day after my closing, I do not see any path I could have taken to reach out to them sooner. Juliana's notes in their added response that I did not actually enlist their services, which is true, though Yelp policy is that a review may take place so long as there was a consumer interaction/experience, which there was in this case.

Ritzy and Sandra did an absolutely phenomenal job. Our house honestly hasn't looked this clean…read moresince the day we moved in. We have a long-haired German Shepherd, and his fur is always a challenge -- but after they finished, there was no trace of a dog anywhere. I was genuinely amazed. They were thorough, detail-oriented, and clearly took pride in their work. Every room felt refreshed, spotless, and thoughtfully cleaned. This was a true deep clean, not a rushed surface job. 10/10 experience -- I would absolutely request Ritzy and Sandra again and highly recommend them to anyone looking for top-tier cleaning.

I've been looking for a good cleaning service since I've moved to the Richmond area. I tried…read moreseveral and WOW, I've NEVER been so impressed with a cleaning service. Belen's team showed up on-time, cleaned my home until it was sparkling, and then was super timely on sending an invoice. I am so happy I booked her team to come clean bi-weekly. Highlights: -They put the sheets on my guest bed!! I didn't even have to ask -They pulled the sheets out of my dryer and put them on my bed -They cleaned my trash can -They removed all the trash from my home -They left everything as they found it, just much cleaner!!

Friendly, reliable, and efficient staff. Always available to make appointments within the same week.read more

AM cleaning does a great job cleaning,but they have problems with good customer service. I fired…read morethem because of poor customer service. They will charged you 70 dollars if you cancel after 24 hours which I can see. What they did to was they got held up on a job. They did not notify us about not showing up. They should pay us but they won't.It is bad business to do people that way. They had another day they didn't show up;no phone calls nothing. I would use someone else if I were you.

I reached out this morning needing a deep home clean on a new home and they were able to send out 3…read morecleaners that day. Excellent work, definitely got out the animal smell left behind by the prior owner and wiped down the walls which another place refused to do. I definitely recommend, the cleaners and Jessica were extremely nice in person and on the phone.

Had our first clean today. Amazing! Girlfriend cried from joy when she saw the results!…read more Had our common areas dusted, picked up, vacuumed, and mopped and our bathrooms cleaned. Fantastic value and results.

I hired Keylas Cleaning for a move-out cleaning and they did an outstanding job! The place was left…read moreabsolutely immaculate. What impressed me most was their attention to detail, they thoroughly cleaned every area, including spots I didn't even think about. She was also very friendly. Highly recommend if you need a deep clean!

- All cleaning tools (toilet brushes, scouring pads, squeegees, toothbrushes, scrub brushes) are…read morereused across multiple locations without cleaning, creating cross‐contamination risks. - Vacuum bags are never changed between sites and vacuum rollers remain dirty until the machine fails, exposing employees to dust, mold, and allergens. - Feather dusters are never cleaned, leading to accumulation of particulate matter and potential respiratory hazards. - Rags, mop heads, and microfiber cloths are laundered at poorly maintained laundromats. Soiled items are stored together in a single plastic bag, promoting mold growth and foul odors until weekly Wednesday distribution. - Bulk chemicals are decanted into reused bottles during staff meetings without first cleaning containers. No personal protective equipment is provided or enforced during these transfers. - When the owner runs out of chemicals before meetings, employees are directed to dilute products with water and misrepresent their strength to customers, reducing sanitizer efficacy and increasing contamination risk. - Broken equipment is repaired by the owner onsite without following fire or electrical safety guidelines, creating potential fire, shock, or mechanical injury hazards

The office was very responsive, and the two ladies who came to clean were very pleasant…read more Unfortunately, there were a lot of oversights during the cleaning - surfaces left undusted or cleaned, bathrooms that still appeared dirty (especially behind the toilet), and baseboards and windowsills largely ignored. The office did follow up to ask for specifics and indicated that they would provide additional training to their employees. I appreciate that they reached out and want to improve, but unfortunately I still can't recommend them as especially thorough for the price.

We have an airbnb property out in Petersburg, Va and was looking for a new cleaning company. We…read morehired Premier White Glove Cleaning for a residential cleaning and they are doing a fantastic job keeping our place nice and clean for our guests. Can't recommend them enough!

I hired this cleaner as a gift to my mother to clean her home in Petersburg. I spoke with Alicia at…read morePremier White Glove Cleaning and she made the arrangements with my mom to send a cleaning team to her house. My mother was very happy with the work they did. She is getting older and was having problems keeping up with the housework, so she really appreciated seeing her house cleaned again the way she used to do it. Thank you Alicia and your cleaning team!

Much better second time around. Whoever the guy was that came with the lady...kudos to you...he was…read morecleaning everything.

I've now used Lali's service a handful of times, and each time her staff over delivers--they're…read moresimply wonderful! My house sparkles. Starting this year, I'll have them come 1x/month. Highly recommend Lali's Amazing Cleaning Team!

Wonderful service! Lucas does an outstanding job with customer service and communication. Gabby has…read morea great attitude and does a great job of cleaning every single time!

Love to come home to a clean home! SET cleaning does a great job every time! They are reliable and…read morecommunicate effectively. I have been very satisfied with their thoroughness.