My Dad, younger brother and a family friend went to visit the place which came recommended to us. We didn't have a reservation though but we were politely greeted by the Manager, Franco, who said he would take care of it. In the meantime, while waiting for a table, we hit the bar. The friendly and outgoing bartender immediately offered us our drinks of choice with a smile. He chatted us up and even offered some bites on the house. The manager returned to join us also for a drink and to have a nice chat with us until our table was arranged. At this point, we were pleasantly surprised at how friendly and service-oriented these two were.
Upon sitting down, our Nepalese waiter took our orders and was very good at recommending items which he felt were suited for our tastes. The sommelier also offered some wines for us to try but we politely declined as we were already enjoying the drinks we took from the bar. He also politely said "no problem" and then offered to get more drinks from the bar if we wished to order more. The water and the sommelier were also in constant but non-intrusive checks on our table from time to time all the way to dessert.
By dessert, the manager returned to check up on us and asked if everything was ok. At this point, we were so impressed by their service and asked the manager to join us for a drink on us this time. Franco and his staff really took the time to check on us and like VIPs. Never intruding, but making sure things were served hot and as advertised. My dad who was a former hotelier really commended them and their service as this "old-school-hands-on"personal approach of this level was very hard to come by in this day and age.
We gladly paid the bill and were thoroughly satisfied on all levels. On the way out, we promised to write a good review because we thought we had to share this wonderful experience made great by good food, a nice environment and best of all, great staff service and personality. We all took a nice photo with them before the manager walked us to the elevator and wished us well.
If you ever come by this place, do have a reservation though, but most of all, have a look out for the manager. And if you have to wait for your table, the young and friendly bartender has you covered. Guartneed! read more