We purchased a vehicle from Car-Stop Auto on June 21 and took it to an independent mechanic on June 23, who uncovered several serious pre-existing issues. The cost of repairs was nearly equal to what we paid for the vehicle. The dealership initially refused to offer a return, exchange, or cover any repairs under the 90-day warranty. However, as of July 10, they've agreed to repair the issues if the vehicle is brought to a designated mechanic of their choosing. I appreciate the willingness to work toward a resolution and will update this review accordingly based on how things progress. read more

FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD CARSTOP Auto of Colonial Beach and the owner, Murtaza Mirza, are running a fraudulent operation, and I am now taking legal action against them. Vehicle: 2012 Toyota Camry Sedan 4D SE Here is my experience, step by step: Interest Rate Lies: I was told in person that my interest rate would be 8%, but the Westlake Financial app clearly shows 11.79%. This was a deliberate deception. Monthly Payment Fraud: I was promised a monthly payment of $215, yet Westlake lists my payment as $251. Another lie. Payoff Amount Manipulation: I was told my payoff would be $8,494, but Westlake is showing $10,461.52. Completely fraudulent numbers. I Returned the Car: I took the vehicle back to the dealership immediately after discovering the fraud. Westlake Has Escalated the Case: Westlake Financial has already escalated Carstop and its owner, Murtaza Mirza, as fraudulent because he never responded to their payoff verification request. Regulators Notified: He has been reported to the Virginia Board of Dealerships for fraud and unethical conduct. Law Enforcement Notified: I have also filed a report with the Sheriff's Office regarding his actions. I Am Taking Legal Action: Legal proceedings have already begun. I will pursue this to the full extent of the law. Ongoing Public Warning: I will continue to post a bad review every single day until this matter is fully resolved. DO NOT BUY A CAR FROM HIM: Carstop and Murtaza Mirza are FRAUDS. Protect yourself and stay away from this dealership. read more

Do not buy from this dealership. I purchased a vehicle here and the manager (Mirza) told me the loan would be $200/month for 24 months. I later discovered it was actually over 5 years -- a complete misrepresentation of the loan terms. When I returned the car and canceled the loan, he issued a new contract and I paid him $7,500 in full -- cash -- with a signed payoff paper. He then never paid off the original bank loan (Lendbuzz), leaving me responsible for a debt I already paid him to resolve. For over seven months he has made repeated promises to pay and failed every time. He even gave me a check to bring to the bank that turned out to be invalid. This has seriously damaged my credit score. I have filed formal complaints with the Better Business Bureau, the Virginia Attorney General's Consumer Protection, the Virginia DMV Dealer Licensing Division, the Consumer Financial Protection Bureau (CFPB), and the Federal Trade Commission. I am also pursuing legal action with an attorney. If you are considering buying here, please protect yourself -- get everything in writing and do not trust verbal promises from this dealer. read more

These people took my money for deposit on a car. I traveled to Virginia from Baltimore to pick up the car, but it was messed up badly! I told Mike that car a lemon, it's broken or needs maintenance. Never brought car, went home without car. These people still have my money! They are not returning my funds I put down to hold the vehicle, which must be totally refunded by law. Paid in January, it's almost May!!! There is literally no excuse as to why my money hasn't been returned! Do not go to this place!!!!! I do not recommend them. They are practically stealing from a school teacher!! These people are duckling calls, not returning calls, misleading me, lying, practically stealing my money. They want to sell broken vehicles or take your money like thieves! Very slippery characters, they need to get a real job where they won't have to steal from teachers, regular people. I had an absolutely horribly horrendous experience! I feel they are dishonest, untrustworthy, money holding scandalous thieves in my opinion. And I hope nobody try to come on this post from there to get smart, when you should be getting my moneys!!! Mi denero!!! Because I work a real job, I don't have to steal from others! Hopefully someone will see this and do something on my behalf grade A balls... Stealing and robbing under false pretenses!!! Get my money, stop doing scumbag activities. Refund my deposit!!! You're crazy, the car was broke, loud, noisy, differential broke, car was leaning, tires bad/ old/ whatever. Return my deposit please. I will post on every site daily with this truthful review!!! #youwillruetheday #photo of transaction attached. read more

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Would avoid at all costs. IRS fraud keeping EV credits. The owner Mirsa delivered car quickly, but had a dead battery on arrival. The smallest of the issues. It took almost three months to get plates for the car. I was driving with expired temp tags for nearly two months. I was told multiple times the plates were in the mail when the card hadn't even been registered yet. He also took my EV tax credit of $4000 and has been claiming to have mailed it for over two months. I was told they don't apply the credit at purchase but will send the rebate after, even after confirming they received money from the IRS and claimed to have mailed a check multiple times, it never happened. Avoid. read more

Purchased 2016 Porsche Cayenne 6/13 from Moe. I've had my vehicle for a little over a month now. Purchasing vehicle was easy. Initially the Porsche I wanted had issues, Moe was transparent and upfront about it. I only wanted to purchase a Porsche (no other make). Mo was able to find me another Porsche, got me approved for a newer model Porsche, Cayenne. Car rides great! I also purchased warranty for 2 years or up to 24,000 miles. Awesome! I received my hard tags before 30 day tags expired. Super siked! Mo communicated every step of the way, with updates and follow ups. I appreciate his tranparency! My only take away is car needed oil change (oil change indicator is on), dealership charges $600.00. Also none of my tires have sensors as well as I did not receive key for my rims. It would be nice to know if Carstop could help being I paid over 20K for this vehicle and put $5K down. This is only reason I did not give 5 star. read more

Pure horse sh!t This business is nothing but trash and Mirza is the BIGGEST LIAR in the business DONT NOT GO HERE. DONT NOT GO HERE. DO NOT GO HERE LEFIT RIP-OFF BUSINESS. Surprised the Better Business Bureau hasn't shut them down yet read more

Avoid this place at all costs. Worst car buying experience I've ever had. Get an independent inspection before buying and make sure they complete all the required documentation before you pay them. My vehicle needs a new transmission and it took 2 months to get all my documentation to get my vehicle plates. I had to go to the DMV twice myself to get my plates (two months after purchase. These are not serious people. read more

We test drove a 2013 Cadillac ATS and liked the car and people who work there. They agreed, in writing, to repair the car's infotainment system, at NO cost to us. Which is good business/customer service practice. However, the finance man, Michael McGuire, attached a "Service Contract" to the cost of the loan of ($2.553.00) WITHOUT asking us if we wanted it OR telling us the cost until he had printed out the stack of papers. I have asked them to either rewrite the contract WITHOUT the "service contract" or cancel the sale and return our $4,000 down payment. IF they agree to remove the contract, AND the car is fully functioning, we WILL go ahead and take delivery. More Later... read more

They are con artists who prey on good people, they sold us flood damaged vehicles. These cons should pay for their shady dealings, i just wish we knew in advance. Karma is a motherfucker. read more

Mohid A, is a liar. You will pay for being dishonest. Carstop Auto on Broad Street in Richmond Va is committing fraud. The type of fraud that can get you killed. Illegally inspected vehicles that are unsafe and shouldn't even be on the road. Save yourself some time, money and anguish. You will never attempt to take advantage of anyone else after this. In to the next review. read more

Rude! Lacks customer service, very short, very rude, and won't let you get a word question in about the inventory. please take your money elsewhere, as they clearly don't want it. I went to another used car dealership and was treated like I was a returning customer even though I never been there. Currently waiting on my car to be fueled up and washed! This is customer service Car Shop Auto should take note! read more

Zero stars if you know like I know run as far away as possible from these thieves. You will be sold a lemon and told the car passed inspection Mirza is the king liar read more

scammers that like to commit bank fraud. said we took the car off the lot when we never did, then proceeded to tell us that we put money down?? and wanted us to lie to credit union??? DO NOT GO HERE read more

This car dealership practices fraudulent activity such as yo yo financing, bait & switch, etc... The initial person that contacted me George Fallin...advised that I was approved for a loan w/ no money down & all I have to do is come pick the vehicle up with check stubs & proof of insurance... I arrive only to go thru the process of having everything approved, via Mohib... His whole conversation constantly & consistently advises that I am approved... he asks me to pay the insurance & I can leave the lot with the vehicle... I pay the insurance & sit there patiently for 3hrs... (They even asked me If I was willing to drive up to Colonial Beach to speak with the finance Mgr, which I agreed) then they try strong arm me for a Down Payment of $1000... 1st down pmt can be negotiated & then I have to have it ASAP... but they advise me the loan fell thru... but if I make the down pmt I can drive of the lot..or if I find a cosigner. Then they said no one will even take the loan. So now I have paid insurance of est. $355.. for a car that I don't have... when I was told before I caught a Lyft to their location, "Just come up here and make the insurance PMT ad you are free to leave with the vehicle". Then I call the 1st guy I spoke with, George Fallin and he acts like a child after telling me he would investigate the situation... & he gets on the phone & keeps saying, Hello, Hello, Hello is anyone there, Hello, Hold on... Hello why are you calling... like I'm the part of an SNL Skit, needless to say these guys are immature, All Liars, Deceitful, Unprofessional, & Fraudulent in their Practices, Buyer Beware...!!! read more