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    Car Hero

    5.0 (4 reviews)
    Open Open 24 hours

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    Lockout services

    Vehicle lockout services

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    Anderson Towing

    Anderson Towing

    (17 reviews)

    Extremely disappointed by our experience with this towing company during an already traumatic…read moresituation for my family. After 2 of my sons were involved in a serious rollover accident, this company was called to tow their vehicle. We showed up the very first day with cash in hand, expecting to retrieve both the vehicle and essential personal belongings. Instead, we were refused access to everything, including my son's wallet and his prescription glasses, which he cannot see without. We were told these items were being held as "collateral," which is highly questionable and, to my understanding, may not even be legal. We were then told they could not provide a total cost until they heard back from an out-of-state owner (which they told us probably wouldn't be until the following day), delaying everything further while they continued to charge $85 per day in storage. This unnecessary delay felt very intentional. On the second day, we were quoted an outrageous $2,400. After contacting other towing companies in the Bozeman/Belgrade area, it became clear that this was FAR above the standard rate. When this was challenged, the price quickly and inconsistently dropped from $2,400 to $1,750, and then down again to $1,250. That kind of drastic fluctuation does not inspire confidence and raises serious concerns about how pricing is being handled. It has also been brought to our attention that there may be employees potentially inflating charges or skimming money off the top. Based on our experience, that concern does not seem unfounded. To make matters worse, the customer service was completely unacceptable. The woman answering the phone was consistently rude, dismissive, and openly unprofessional, particularly toward my daughter-in-law. In a situation involving a serious accident, a basic level of empathy and professionalism should be expected; neither was present. I have also learned that this company had previously been removed from the Montana towing rotation list, due to similar complaints. It is unclear why they have been allowed back on. Overall, this experience felt 100% dishonest, disorganized, and predatory. I strongly urge others to proceed with extreme caution, verify all pricing upfront, and document every interaction if you are forced to deal with this company. There are too many good, honest towing companies in this area, to use this scammy one. We will also be taking our complaint to the city. Thanks for showing us how NOT to run a business!

    Towing prices are unregulated in MT so maybe it's common to get fleeced for the simplest of towing…read morebut 700$ just to hook and unhook a car is robbery. Email system is only from HQ in Billings (we were in Bozeman) and timeliness and help was atrocious. Gave two stars because the workers were very nice but bound by poor management and process. Do not use.

    Car Hero - locksmiths - Updated May 2026

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