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    Captured Memorys

    5.0 (1 review)

    Captured Memorys Photos

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    14 years ago

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    Beauty Couture Productions

    Beauty Couture Productions

    (1 review)

    We had our daughters formal sweet 16 last fall and did not have a good experience. This company…read moresent a girl named Terez who was not a professional. She was rude, didn't take any pics of our family, hardly any of guests or important moments of the event. The ones that were taken, many had heads cut off, no full shots, all were chest and neck up. No flash at all, very dark images. Edited Images were sent on Google drive two weeks later and all were sent on a flash drive. Pics are such poor quality we couldn't even print them. They said they let the girl go because we complained she was rude, not because of her work. I don't believe she was part of their team I didn't see her name in any of the reviews. They may have hired a student or someone just to make money since maybe they were booked. I was speaking with Mike and he said he edited the images himself and they have been in business for over 10 years. I was their only complaint so they felt it wasn't important to refund anything even though they didn't provide professional photography. The only thing they offered is a family portrait photo shoot. A family photo shoot will not make up for a once in a lifetime occasion. Their initial response was rude and we lost $1100. Four hours of horrible photography and they blamed it on my late arrival and that I was unhappy with what they called a "certain look." Then they said that I asked for a refund after receiving all images and their complimentary slide show. I asked for a refund because the pics are really bad. Complimentary slide show was same bad pics with music that I provided. I didn't even share the images with my guests and can't print any of them because they are extremely poor quality. I was fooled by the great reviews and lost $1100. I had to rely on my guests cell phone pics as they were much better quality then what I received from this business.

    Vanilla Video

    Vanilla Video

    (56 reviews)

    Fulton Market, West Loop, Near West Side

    THANK YOU, VANILLA!!!…read more I hired Vanilla Video for my mother's 80th B-Day in Chicago and they were absolutely amazing!! They captured every aspect of our event, and the quality was superb. My family was in tears while we rewatched the video, as it allowed us to relive that amazing day!!! They provided excellent customer service, continued communication, and unbeatable pricing. I'm so happy I hired them; I can't imagine not having live footage of our event. PLEASE don't hesitate to hire them, I PROMISE you will be so happy you did!! Definitely earned an A ++++ rating from our family.

    My colleague suggested I hire Vanilla Video as a videographer for my wedding. Not only are the…read morerates competitive, but Vanilla Video was also very responsive and prompt in answering my queries. Vanilla Video answered every single question and was very prompt in responding. What impressed me the most was the quality of their work. Their website showcases impressive videos, customer service and their profiles are phenomenal. During our contract, I faced some personal challenges, and Vanilla Video was one of the few vendors who showed genuine compassion and understanding. I will always be grateful to them for their kindness. I highly recommend Vanilla Video for their professionalism, compassion, and exceptional service. They are a winning combination and will make any special day even more memorable.

    Modern Image Studios

    Modern Image Studios

    (62 reviews)

    The 5 stars are well deserved for our photographer that we chose from Modern Image: John Strauss…read more He was so pleasant to have around ! John made the best of his time with us. From the minute he arrived, his great energy was appreciated - since we were running around like mad people. He was thorough the days leading up to the wedding and attempted greatly to keep us on track, with what we had previously discussed. He made great suggestions and really was efficient with decision making, pulling us out for alone time pics, respected our wishes and captured the greatest moments!! John Strauss was an amazing asset to our wedding. No one else would have done the perfect job as he did. Pay the extra fee to be able to choose your photographer from this place and pick John!! Dealing with the company itself was overall not so bad.

    I did a ton of research on wedding photographers and really regret going with Modern Image Studios…read more While not everything goes according to plan during wedding planning, this is the only thing that my husband and I are still upset about. My cousin took BETTER and way more shots than he did. We met with the owner of the company who showed us pictures and asked about what we were looking for in a wedding photographer. We were also told we would have 2 photographers numerous times over email and phone. WELL, WE NEVER GOT THE 2 PHOTOGRAPHERS IN WRITING ON OUR CONTRACT SO WE COULDN'T USE THAT AS A REASON FOR A REFUND. BIZARRE THAT THEIR EMPLOYEES EMAILS DON'T MEAN ANYTHING. Our photographer was awful. While he did get a few good shots, we thought we would get a professional that would handle the photography for the day. We had 10 hours of him asking us what pictures we wanted. Um, isn't that what we are paying you for? And if someone looks out of place, aren't you supposed to make the picture look better? I was more than thorough telling our photographer what we wanted in writing and that day. He missed so many shots and we also have 1 picture of important things, such as my husband and his parents. Really?! How hard would it have been to take 2 shots of that?! And although we took staged shots with our families, I assumed he would have taken some candids later. Funny that there are hardly any pictures once we got to the reception! I have a few friends that used Modern Image and their pictures were great! And they had thousands of images compared to our less than 800! I guess I figured Modern Image Studios admitted they should have put us with a different photographer and had another photographer there to assist. Yet, with it being our wedding day, they couldn't do much I have to say that they did try to make up for the awful wedding pictures by giving us discounts on pictures, etc. We said no because we didn't need more pictures--we wanted pictures of our wedding day! After months of tears and back and forth fighting with Modern Image Studios, they finally gave us a small refund. Overall, I wish I would have spent three times as much money to deal with a reputatble photographer. I should not have had to spend my wedding day instructing an amateur on what to take and then being upset getting back less than stellar photos. I love getting a good deal but this was not worth it. *One thing that really annoyed me about this company was that they put out sign-in sheets on the tables for people to sign-up for our pictures when they were available. This is pretty trashy to me and I did not want my pictures shared with everyone. **I used a videographer from this company and that turned out fantastic. The videographer captured so much of our wedding day so it even made it more obvious that the photographer was out of it. This is the only reason they get 2 stars in my book!

    Captured Memorys - videofilmproductions - Updated October 2026

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