I arrived 40 minutes early for my appointment. Sanitizing lotion was readily accessible. The Staff…read morePerson at the front desk acknowledged me right away and greeted me warmly! We had a moment of confusion concerning my gender, but the Medical Staff was only unfamiliar with my paperwork dilemma. ("Is this an Insurance form or a Medical Form?" is the sort of question a Non-Binary person has to ask when there is only a binary checkbox and it is almost never labeled with the correct terminology. Obvs, nobodies fault stuff like that happens all the time. :) The Medical Assistants were all quick, efficient and genuinely pleased to be of service! They got me in early for my appointment too. I won't say my Doctor's name, but they were openly and respectfully curious as to how they might be of service to a Transgender Person, when so often the past told a different story. :( My Doctor addressed my every concern and meeting with them was very pleasant. The fish tank next to the check-out desk has an _Actual_Literal_Sea_Urchin_! They are very black, except for their orange rude part, and about nine inches across. The Staff Person at the check-out desk was friendly and enthusiastic! They walked me through every step of the check-out process with a smile! The Medical Assistant thanked me for coming in today! I am totally 100% assured that they will follow up with me at every opportunity and that our relationship will continue to be successful and pleasant.

Wrong prescription was sent to pharmacy…read more Was on hold for a total of two and a half hours, to be told a nurse would call me back. She never did, went there the next day in person and spoke to a nurse practitioner (Beth)who changed the prescription. Her attitude was horrible, told me I was rude for asking to speak with someone in person. She said that my situation was not an urgency, and that it was rude to show up in person to ask for the correction to be made. Then she went on to claim that the reason behind their ineptness was lack of employees. Let me be frank, she is an awful person with a passive aggressive attitude who should not be allowed to speak with patients. Please avoid this place

I received excellent care and insight working with John Mittlebrun from ORS at their new clinic on…read morePatient Care Drive in Lansing and I highly recommend his services for physical therapy and related care needs. I showed up to John's practice with both runner's knee and a rotator cuff injury- and only about 5 weeks of time for PT sessions before heading out of town for an extended trip- and John was clearly committed to progressing me through recovery as quickly as my body was able to adapt so that I would be on a solid foundation for continue recovery after I was no longer able to work with him directly. Importantly, John Mittlebrun is a listener. The questions he worked through during my initial knee and rotator cuff assessments and then follow-on PT visits demonstrated that he was clearly paying attention to me, my body's incremental limits, and my body's progression through recovery. He helped me understand the balance between pushing up to the point of pain vs pushing through pain, the importance of consistency over perfection, and to trust the process even when patience is difficult. After five weeks of working with John, I'm now cautiously getting back to running and swimming; both of which are huge physical and mental achievements. His care and attention have truly set me up for sustained physical endurance to continue the sports and hobbies I care about for my physical and mental health, in addition to living each day feeling mobile, strong, and healthy. I would gladly work with John again if there was a need to do so.

I received outstanding care from John. He is very professional and insightful when it comes to the…read moreproblems at hand. He always had helpful and kind helpers. Highly recommend this office. The location was perfect and so was the services.

I was extremely pleased, and impressed with 98.6. From the moment I walked in I was greeted with…read morecompassion, care, and kindness by Jenn, who made sure my visit was a pleasant experience even though I was sick. I was seen quickly, and received the medical attention I was in need of. I highly recommend them, you will not be disappointed!

I have been here three times since moving to the Lansing area in 2017. I have had 3 different…read morepractitioners and they were all superb! They listened without judgment, explained treatment plan, labs and films when necessary.

The office staff is wonderful and Dr Rashid is the best. We drive a bit but it's well worth the…read morecare our family receives!!

Dr. Rashid and his staff are extremely friendly and competent. Dr. Rashid prides himself on…read morelearning best practices and investing in state of the art technology. His office is easy to find and has ample parking. This is the place to go for both general teeth cleaning / maintenance and more stressful dental needs. Mitch C.

The entire team combines great professionalism with sincere concern about each patient. I couldn't…read morebe more pleased with the assistance I've received from this company. They have excellent equipment, and operate in the finest professional manner I could imagine.

One of the most positive physical therapy experiences I have had. The staff is very attentive and…read morethere is minimal downtime during visits. At some other PT places, you can find yourself sitting waiting between exercises but that is not the case here. They do a good job explaining the purpose of what you are doing and providing info so that you will be set to be self-sustained once you complete your course of sessions. They are also responsive to feedback on your progression and will adapt to your needs. I didn't have any billing issues as noted by one previous reviewer.