I am so very saddened to write a follow up review of Capitol Dental. I really love Dr. Doyle as a dentist. I think he does great work and he is a wonderful person. However, his front desk staff have left me wishing for the early days when I started going to Capitol Dental.
I was in a horrible car accident that injured me enough that I was unable to work. Due to the complications from the severe and complicated concussion that I received, I found myself out of work for an extended period of time. This is the culmination of several years of tough times in my life. Uninsured and injured left me vulnerable when a tooth went south. I needed a root canal. Dr. Doyle was made aware of the difficulty of my situation and that I was in a bad spot both physically and financially. To have the pain on top of it that I did was making an already painful and difficult time worse. I went in and was diagnosed. For Dr. Doyle's part, he was great. He showed his normal caring and warm demeanor. He was sympathetic to the trials that I was facing. Unfortunately, I don't feel his front desk staff were sympathetic to my needs or my situation.
I have, for many years now, recommended Dr. Doyle to anyone I came across seeking a new dentist. I fervently recommended him. I left excellent reviews on social media platforms and often commented on people's statuses giving my praise for his service. To be presented with incredibly expensive out-of-pocket options that were impossible under my financial circumstances was disheartening and with my concussed state, made everything in my life seem even more hopeless. The front desk woman, who's name I do not know, offered no options or even sympathetic response. It was simply a several hundred dollar option to pull the tooth or a $2,500+ option to do a root canal and crown to save my tooth. When explaining that I didn't have either amount of money available to me in one lump sum under the circumstance, she responded curtly with, "Well, dental care costs money." I was quite emotional and left Capitol Dental without any care.
Dr. Doyle being the great guy that he is, called me the next day to talk since I was unable to get care. It was an emotional conversation as I explained to him the horrible trials that I was facing and the inability physically and mentally due to my injuries of rectifying things without assistance. He was warm and said to call and discuss options to get taken care of. I called to do so. I left messages to have a call back. No one called me back. I did this multiple times and no one cared enough at the front desk to bother calling me back.
Under the circumstances of needing to heal and try and put my life back together after the car accident, I gave up trying to contact Capitol Dental. Not only did I feel undervalued as a patient and customer, I feel betrayed by a place that I trusted and cheered on. I feel let down by a provider that I wholeheartedly talked up. I have spent a great deal of my life in philanthropic efforts, helping a wide range of causes through fundraising and in-kind donation. It was a slap in the face to find myself with no options or empathy when the tables were turned on me. His front desk now gives me the impression that they are a fair weather business and I don't know that Dr. Doyle knows what the left hand is doing because he is the right hand, doing what he does best.
I have seen angry, defensive responses from the Capitol Dental office when other negative or critical reviews have been posted, so I won't be surprised if this is responded to in angry and inappropriate ways. I am really saddened, truly, to be writing this but the added suffering on top of one of the most life altering things that has happened to me has left me with a heavy heart. I believe that Dr. Doyle's work is worth the money and people deserve to be paid. I wasn't asking for a handout. I wasn't asking for anything to be free. I only wanted options to try and get the care I needed. As someone who works in health care, we always work with our patients. I guess that standard is not important to everyone.
Now that I am insured again and life is slowly improving and getting back to a good place, I must be mindful of who supported me and helped me when I was down. I thought Capitol Dental would. I was sorely mistaken. read more