I received great service from David J from web inquiries. I was researching a project cost for a…read moreschool project for my electrical engineering tech course. David was able to make recommendations, provide reliable data and was responding in less than 24 hours. Highly recommend!

We were at the BB to check out some Legos, but I also took a sneak peak in other areas. The store…read moreis clean. Associates are friendly, saw many of them helping customers. Apple, Microsoft, Samsung areas look fantastic with many different products on demo. TV and Theater section is also big with lots of TV of different brand are on display. I saw many different TVs are on sale for the beginning of NFL season. Also was impressed with huge Dyson corner, home security section, speaker and headphones section. Checkout lane had no wait time, associates were taking care of the customers pretty quickly.

We've been here a few times, and it's our go-to place for comparison shopping on electronics. They…read moreoffer a better choice than Costco, and a larger selection of electronics than Chapters. Sometimes they have the best deals, and sometimes it's just.... meh. The clerk was helpful and cheerful, but really couldn't help us much. Best Buy has a few readers on display, but not what we were looking for. I can say that their prices on Apple products were pretty much the same as what we saw at the Apple store this week - you can get an Apple tablet the size of a reader for about $330, so I wouldn't hesitate to consider an option here and it might just beat having to go to Bayshore (where I hate the parking!) What I found odd about our visit was the lack of clientelle! It was dead quiet in there, and we had the place almost to ourselves! So the staff was attentive. No problem there! We are looking at alternatives for potentially replacing a Kobo Arc. Too bad, too, because that Arc got a LOT of use! It's the best reader we have ever seen (we really lucked in with it), but I think in the long run readers are getting hard competition from tablets, which you can read on but you can also do other stuff. And therein lies the problem: this Kobo was a pioneer among readers in that you could download other apps, like Kindle, email and Google - even chat through Google hangouts while in Wifi! Tres cool. The newer Kobos stick to being readers and have less options. So, we have been searching around to compare, and Kobo does not even make the Arc any more! That is SOoooo too bad! But our experience with this one is disappointing in a way, because it's only just over 2 years old and it just crapped out - it died. Unfortunately, Kobo help (live people) were not a huge support, suggesting a couple of things to try (to no avail), or a discount on replacement! So we are looking for a work around. We did try dropping it off at a repair shop. The technician tried plugging it in and it seems to be working now. Maybe our charging plug has bit the biscuit? In any event, I hope it will revive. It would be nice to get a couple more years of use out of it before purchasing a tablet. Yes - a tablet! That would be the alternative, because once you have all these gadgets, you are hooked!

We did a kitchen reno about 3 years ago and bought all our appliance from Universal. Tyler (at the…read moretime) was superb and genuine in his follow-through. 5 Stars! Lynne has also been great! The only issue has been our experience with our Kitchen Aid induction cooktop. Thinking of buying one...? Please don't! Our 3-year old cooktop started beeping and shutting down. The Extended Warranty covered the part and after two tries the service contractor called Whirlpool (the granddaddy of all appliance companies!). They said the "part was no longer available!" They meant the Induction top board not the ubiquitous control board. As a result our Induction top/ stove is no longer reparable and is basically junkable! So we are looking to replace a 3 yo stove! So UA gets 5 stars, but Kitchen Aid gets 0! How to compute the review?

Bought a multi function microwave/convection oven, paid $+++ for delivery, because I was not…read moreconfident to drive to their warehouse in Ottawa (store pickup was apparently impossible). The appliance was delivered at 5.30am by a very intimidating man who refused to unpack it or lift it onto the kitchen counter. I am a 60+ year old woman and was alone in the house. His parting comment was thar he expected a positive review of the service. Universal Appliance was totally disinterested in my experience. 5.30am was dark (it was Winter), obviously, I was still in bed, clearly not expecting a delivery. I struggled to lift the appliance and had to ask a neighbour for help. Universal Appliance had said that instillation was covered by the additional cost but were dismissive of my experience. The experience was, quite frankly both disturbing and threatening. I have bought an Aga stove and the Sharp multi function microwave from this company. I will never patronize them again.

Furniture repairs can be a challenge. I tried several online services, and what I got was a…read morerequest that I take photos! Then I reached out to Henderson. They had a storefront in Nepean, qualified repair staff and great personal service. Our repairs were completed in one month, communication was excellent and the cost was reasonable. I recommend Henderson for their excellent work and thank them for their great communications.

I have rarely been treated so rudely by a service. After waiting for more than six months for a…read morepromised order to build a cabinet , I was suddenly completely ignored. Emails requesting an explanation went unananswered. If I had been told that there was no time for me after all, I could have looked for someone else sooner. So disappointing.