On August 21'26 I went to Henry's to have two photos from my phone printed to fit in a frame for a…read moregift. I brought two frames with me because I wasn't sure which would suit which photo. Katie D guided me through the upload and print process and then offered really helpful suggestions on which combinations of photo and frame were most appealing. Her patience and professional eye were really appreciated and helped me to make a pleasing choice more quickly. Also, I'm sorry that I don't know his name but thank you to Katie's male colleague whose comments on the photo background were spot on. It's so rare for professionals to share their opinions anymore but it's so helpful and the people at Henry's always come through. Thank you, Maureen

My needs for this project were pretty simple. I needed a tripod mount for my phone to do some…read morevideos, and maybe start a vlog. But it had to have a shoe to mount a mic. Naturally, almost every online search pointed me towards listings on Amazon. NO. THANK. YOU. This pandemic had made me realize that - as much as I love the convenience of online shopping - there's something to be said about the experience of a brick and mortar store, and dealing with a store employee that offers great customer service. And, that's exactly what I got from this store. And, the price was exactly the same as Amazon. Shop local. Shop small business. One less dollar to Bezos and company.

I received great service from David J from web inquiries. I was researching a project cost for a…read moreschool project for my electrical engineering tech course. David was able to make recommendations, provide reliable data and was responding in less than 24 hours. Highly recommend!

I purchased two or three batteries from Total Battery of the last couple years. After having…read moreproblems with one of my small batteries for my watercraft, I brought it in while under warranty, but their service technician asked if I wouldn't mind if he tried charging it. that week he called to say it was successful holding its charge, so I picked it up, A couple weeks later, dead again. I brought it back and they said it's no longer under warranty. I guess the moral of the story is - don't be agreeable, demand a new one. That's enough for me to go elsewhere.

I had a problem with the Gibson G-45 studio guitar I had purchased in October. The Frets from the…read more12-15 were pretty much dead. I took into for warranty work and when I got it back it was playing better than the original set up. The tech, Kelvin Henderson, offered some great advice that I will heed. As far as the dead frets are concerned, after some tweaking and a bit of work Kelvin rectified the issue. Thank you Kelvin!

Apparently, "new" now means "previously displayed, visibly handled, and tastefully pre-tarnished."…read more I purchased a flute at LM Kanata location that was sold to me as "new". Upon closer inspection at home, however, it had obvious discoloration, tarnishing, and signs of handling. It was, in fact, a display instrument--a minor detail the store apparently considered too unimportant to disclose before taking my money. When I returned it, the response was even more impressive. Rather than acknowledge that a visibly tarnished display instrument should not have been sold as new without disclosure, the sales staff were rude and dismissive. A person who introduced himself as the shop's repair technician decided to join the conversation, only to dismiss the visible marks as "just tarnish." How reassuring. Perhaps scratches are "just scratches," dents are "just dents," and honesty is "just optional." There was no meaningful apology, no acceptance of responsibility, and no apparent understanding of why a customer might object to paying the new-instrument price for a handled and tarnished display model. Instead, I was treated as though noticing the condition of the flute was somehow the real problem. I returned it immediately and left. Buying an expensive musical instrument requires trust, and this store managed to lose mine before I played the first note. Very disappointing, thoroughly unprofessional, and an excellent lesson in why customers should inspect the meaning of the word "new" before shopping here.