I can't be more satisfied with the group. Both my husband and I had to schedule a procedure. It…read moreinvolves a lot of instructions the days leading up to it. They were able to schedule me over the phone after just a short questionnaire. When we arrived for his appointment, they called him back immediately. They called me in after the procedure was done and I was able to see my husband. Check out was super quick. Everyone there was super friendly. They were very efficient. I feel good knowing I'm in good hands when it's my turn next month!

Amber Harris is the most disrespectful nurse i have ever encountered! Ive been a patient of GATGI…read morefor more than 10 years and I want to say that I have never felt so disrespected by a "health care professional" in all of my 55 years of living. After calling 3 times to follow up with my GI doctor, i was transferred to his Nurse Amber Harris and basically she ended up telling me that she "didnt like the tone of my voice" when i was letting her know that I had called 3 times previously and eventually sang me a chorus of "Good byyyyye" and "Good Luuuuuck"! Incredibly disrespectful! Im going to make sure I write about this experience on every review source known to mankind. She should have her certification revoke because she doesn't represent any type of Florence Nightengale bedside manner and she definitely not professional! She also didnt even relay to my Dr that I had called...which is very retaliatory as if she is a gatekeeper to my wellness. Absolutely disgusting! Trust and believe I will make sure the world knows!

Everyone here is very friendly. My appointment was at 1:30 and I definitely had to wait a while to…read moreget in, but it seems to be the norm for most doctors offices lately. Easy to find. Easy access.

Dr Shoba Mendu is the best!!! She has been my doctor since 2015. She is the only one I trust for…read morecolonoscopy and other digestive procedures. She is very compassionate and I would love to work for her! The personnel at the front office were very helpful and supportive.

We used the Harbour View location, not Godwin Blvd. 1st, the issue with the patient and the "other…read moreperson". The patient is required to bring someone if sedation is needed for their procedure. The other person is allowed in the waiting room, but must move to the hallway when the patient is taking back. Then they tell you you must remain on location. Sorry, facility, I already have a mom. Next, they require the patient to arrive 45 minutes early. This after preparing, no eating and no drinking. So now, just sit and wait for an extra 45 minutes plus because we're still waiting!! They are not considerate of their patrons or guests. I don't understand the Covid scare, but I understand you have to adapt. However, I've been in the waiting room for over 45 minutes. Why must I move to a hallway with no seating, restroom or anything now? I'm sure if I don't pay the bill fast enough, they will be right on top of it.

I am extremely disappointed with my recent experience at Gastrointestinal and Liver Specialists of…read moreTidewater. I have been a patient since 2021. Despite living in Richmond, I consistently drove over two hours for appointments because I trusted their care. I have raved about this practice in the past and recommended their providers to others who needed GI services. Recently, during an active gastritis flare that was preventing me from eating properly, my prescription was withheld because I had rescheduled/canceled appointments -- cancellations that occurred during a lapse in my health insurance, which I communicated to the office on multiple occasions. I had also been told previously by my provider, Robin Isdell, that returning in January 2026 after my yearly checkup at the end of 2024 was acceptable. When I called last week to schedule the soonest available appointment (which was not until July), I was told a prescription would be sent to my pharmacy to hold me over until then. After CVS notified me that the refill request was yet again denied, I followed up and was met with short, dismissive communication from Tammy, who reiterated that no prescription would be provided until I was seen in office. Withholding medication from a long-term patient during an active flare -- especially after telling me a temporary refill would be sent -- is unacceptable. The inconsistency in communication and lack of compassion were deeply disappointing. It should not require escalating to multiple staff members for a patient in distress to receive basic support. I have since transferred my care to another practice closer to where I live. After years of loyalty, travel, and referrals, this experience has been incredibly disheartening.

Very caring staff. Prompt replies Listened careful and…read moreworked out problems to get you feeling better

This rating is strictly for the doctor's office policy and procedure. I took my wife for an in…read moreoffice upper GI procedure by Dr Neumann at the 5839 Harbor View Blvd location. The procedure was for 11:30am but the instruction paper requires her to be there at 10:30am. While the extra hour wait is annoying what comes next is just unbelievable. A nurse or technician came out to get my wife and because the procedure requires anesthesia they want to make sure my wife has someone to take her home. The lady asked if I will be sitting in the chair I was sitting at (first issue, treating a customer as a child). I said yes I am just going to go out and get a cup of coffee. "oh you cannot do that. If you leave we will cancel your wife's procedure..." I explained that I'll be right back. Nope... no such luck. So Dr. Neumann... guess what your staff just insinuated? That I am not to be trusted, that I might be a liar that would leave the office and leave my wife there. I have never been so insulted in my life. You may be a great doctor but questioning the integrity of your patient or family is just unacceptable.

I just wanted to take a moment to express my appreciation to Shamarr, my Sentara Ultrasound…read moreTechnician that performs my bi-yearly ultrasounds at Capital Digestive Care, across form Sentara Leigh. I think she serves several practices in Hampton Roads. I like having the same tech all the time, and going to Capital is much easier, and faster than going to Sentara Leigh. Shamarr is professional, efficient, and is a pleasure to speak with during my appointments. Her commitment to excellence and superb work ethic reflects credit upon herself, Capital Digestive care, and Sentara Health. Shamarr represents the Sentara brand very well. Please pass a well-deserved thank you to her on my behalf. Stephen Wilson Norfolk

Not the same since Capital Digestive Care took over Sentara. The provider I see is retiring. May…read morelook elsewhere.