Debbie W is a life changer. She is an amazing loan officer and truly was able to help me with my…read moredebt. She was patient and informative on how to get me to a goal of eliminating my high interest credit card and prior loans from other banks. She was super-fast in responding to all my emails and making sure I get approved. Thank you so much Debbie!

We switched banks to support a small credit union instead of a huge corporation. This branch…read moreliterally does not care about you. They will ignore your calls, and avoid calling you back. When we first opened, my husband couldn't access the account online - after several attempts he was finally able to. We have the hardest time depositing checks online. The app is atrocious...and good luck getting a refund if they ever charge you a fee. Avoid this bank like the plague. Unless you're wanting to get a loan. Then they're great.

This is what a bank should be! I have on occasion needed to speak to a live person. Call the toll…read morefree number and BINGO a real person! In the US! And when I go to the drivethru they greet you by name and are very personable. They often go above and beyond for their customers. That is why I stay.

They allowed me to open an account and let me deposit a check for the surplus of my deceased…read morefathers truck didn't ask for any paperwork just my ID the next day they informed me that they needed either letters of administration or if no probate was happening then an affidavit of small estate would work with supporting documents which I had/have in order to process the check which i explained i would bring down as soon as I could get a moment from work in roughly an hour; 30 minutes later they call back and say they tried to process the check and called the issuing credit union to verify funds before I even got there. The issuing bank decided to lie and tell them they put a stop payment on the check and so mountain west closed my account for fraudulent activity and wouldn't return my check and as soon as I said i would call law enforcement they called them and requested to have me trespassed for no reason as I wasn't yelling being uncouth or using profanity at all. So to summarize they HELPED the credit union STEAL over 4 thousand dollars from me.

Best Wells Fargo bank I have been in for decades. Cameron and the office manager bent over…read morebackwards to assist me at moving my accounts here. They offer the best interest rate return of any other bank I talked to. I was with Chase - Chase put someone else's phone number on my bank accounts and refused to remove them. Chase does not have safe boxes. Wells Fargo does at a very low cost.

Customer service at my Wells Fargo Bank in Eagle has been a great disappointment…read more Our checking account was compromised and I went to the bank to get a new checking account. After visits last Thursday and Friday their bankers were unable to accommodate our request. The bankers at that location seemed totally untrained in the knowledge of how to open us a new account number. We spent almost two hours during each visit and most of it was sit around while the bankers had to stop to seek knowledge of others at the bank or the necessity for us to wait while our bankers were waiting for answers on phone calls. The Friday visit was late in the day, and although we were only minutes away to getting our new account number, a bank manager interrupted our session and asked us to leave because my banker had to pickup her daughter and by staying after 5:00 pm "four people would have to stay at the bank." I asked for a quick return visit and I was given 9:00 and 9:30 am on Tuesday (Monday was a Martin Luther King holiday). I explained I was unable to make those visits because I had a medical procedure scheduled that morning that had been scheduled a month earlier. An afternoon visit was provided to me. Painfully, we had to accept a Wednesday morning appointment. That left us with 6 days without a bank checking account. Additionally, since it is a Trust bank account, we would not be provided the usual Wells Fargo courtesy of helping coordinate new account information to third party lenders on our monthly payments, so we do not miss a payment or an incoming rent payment to us. In retrospect, it will take us a minimum of 6 days to change to a new checking account number, and even now we can't be certain in can be done on that day. Totally frustrating because we will be having direct withdrawals from mortgage companies for some of our 15 owned homes, various mostly loan payments and incoming electronic rent payments monthly. Also I am unable to pay my Visa amount which will become past due with a valid Checking account. I have been a Wells Fargo customer for over two decades and generally have a $25,000 to $50,000 balance in my account for Wells Fargo use. It seems there should have been a bit more urgency from Wells Fargo at the branch office in Eagle. We are in the process on seeking a new bank for a checking account. Ken Colonel US Air Force retired

This Bank has improved greatly since I came here a few months back. I've had the pleasure working…read morewith the manager K Brinkley and she has delivered amazing customer service and handled several of our banking needs. The staff is very friendly, professional and has greatly improved their efficiency. The leadership has definitely improved this branch!

I stopped in a couple days ago to make a deposit. When I walked in there was already a line. There…read morewere two tellers helping all of the customers in the bank as well as the drive through customers. A third employee was busy helping a family with their checking account. Finally, two other employees were sitting in the back giggling and having a conversation with a local policeman. At first I thought maybe it was an official visit, but the more I watched the more I realized that they were just shooting the breeze. Close to ten customers in line and half the branch is sitting on their butts! Nice.

No longer Bank of the West, its now BMO! So far a total fail as the bank who's taken over Bank of…read morethe West! I had several accounts, including wealth management and a home loan through BotW, BMO took over and for the last 2 months, NOTHING works properly! Hours on the phone with clueless individuals who can't seem to get anything right, I am STILL having issues getting the smallest issues resolved! The only thing that's happened correctly so far is the ability to still write checks, use my bank card and transfer money between accounts, as well as pay my monthly bills. Other than that, its been horrible. They cannot even get my ONLY email address I use to work properly! They send emails almost daily about me logging in from an unrecognized computer (my ONLY computer at my office that I use for banking!), yet I cannot receive the 6 digit verification codes that their system is supposed to send out to verify the computer! Their help line, if you can even get through, is based in the Philippines and it is quite obvious that they are reading from a book based on what they hear from me. What's even more dumb is the fact that they use the last "charge on the account" to verify me, yet I could not log in to see that charge, which is why I was calling in! "Go to the nearest branch to resolve" is their last reply!!! Really??? Now looking to transfer my business, personal, wealth management accounts as well as my home loan just to get away from this poor excuse of a bank! And with the interest rates as high as they are right now, I'm more than likely going to have to just pay the home loan off completely rather than refi at more than twice my interest rate now (currently 3%). Thanks for nothing, BMO. I'll make sure to tell everyone I know, including each and every one of my customers about how bad your company is...

If you ever want a bank where it has a small town feel of family warmth and on-hand services for…read moreyour needs look no further. The staff is always professional, friendly, and ready to assist with many financial needs and really helped me walk through the process when I got started in the Meridian area. They are always so kind when I walk in.

I'm new to Boise so needed a local bank account. Every single ICCU representative has been so…read moreprofessional, friendly, helpful and knowledgeable! Thank you! I'm so grateful I found this branch, ICCU! Mary Anne DeLapp

The employees here are helpful and knowledgeable. Thanks Tanya and Nick! My son uses his card in…read moreChile and only pays minimal fees for out of country.

We have been banking at DL Evans in Caldwell for almost 5 years now. They have always been polite…read moreand helpful. We are happy to have this small, local bank. We do not have to deal with big bank charges and wait lines. Thank you DL Evans!

The teller is rude and the policies are silly. You have to have an account to be able to cash a…read morecheck in the drive through. I don't want another account and I don't want to go in. I just want my check cashed. Everyone seems to be getting sick. Common sense says the drive through is the safest..

They recently changed their ability to call someone at a local branch. They eliminated all local…read morebranch numbers and they have only one toll free number that screens all calls. No one ever answers, you just get a recording and have to leave a message. It takes days to get a response. I have been a member for many years, have my main checking account there, and have had many loans. Credit Unions used to be so much better with customer service than banks and had better rates. This is certainly no longer true with this credit union. I cannot recommend them.

Love being apart of the Connections Family!!! Where else does everyone know your name....you can…read moregrab a delicious cup of coffee.....it's an amazing place to be!