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    Umpqua Bank

    Umpqua Bank

    (1 review)

    Umpqua Bank opened in 1953 so Southern Oregon millworkers in Canyonville and Riddle could cash…read moretheir paychecks at a bank rather than a bar or grocery store or have to drive several miles north to Myrtle Creek. Sixty-one years after that modest beginning, the Roseburg-based bank came to Boise with the purchase of Sterling Bank. Umpqua is the community bank leader. They go out of their way to make you feel welcome and invest in their local areas by making loan money readily available. After having spent 20 years in their Roseburg hometown, I'd glad to see this bank come to Boise.

    From the owner: Umpqua Bank is helping people, businesses, and communities build economic vitality for the greater…read moregood. Most banks treat their customers like customers. We treat our customers like people. You, your life, your money management style--all things that are more important to us than the size of your balance. We pair financial expertise with a passion for getting to know you as an individual--and it's not just because we're looking for new gym buddies. We're on a mission to help you manage your money in a way that matches how you live your life. To do that, we're committed to learning more about you than your account number. That's why we take the time to understand how banking fits into your bigger picture, and give you the easy access and mobile tools you need to manage your money on your own terms. It's why our stores feel more like a living room than a bank branch. And why our associates will always remember your name. We've grown beyond our roots as a small community bank, but the spirit of community will always be at the center of everything we do.

    Wells Fargo Bank

    Wells Fargo Bank

    (4 reviews)

    I went to the drive-thru to make a cash withdrawal..... I got to one of my destinations to pay…read morebills and I noticed that the withdrawal was $100 short. I called immediately was never given an apology was put on hold to wait for a manager asked if I could come back in I said of course, during the time I was on hold no one ever came back to check on me I was able to drive the eight miles back to the bank... Asked if I had my envelope handed it to them she then counted it and when got $100 and handed it back to me and no apology. If there would have been an apology there would not be a two star review.

    I feel bad giving this bank 3 stars because of one individual. I recently moved over to Wells Fargo…read moreper recommendations from coworkers and friends, and ultimately was looking to make them my "home" bank where I do everything. I have been talking with and working with personal bankers to reach some of my personal financial goals, as well as moving over my auto insurance, auto loan and potentially my credit card. I've had no problems with the personal bankers (Hector and Peter) and most of the tellers that I've worked with have been professionally and eager to learn my name and make me feel welcome. Yesterday I deposited money via the drive through and noticed that I didn't get a text notification and it wasn't showing up in my mobile app. It was cash so it should have been instant. I couldn't have dealt with it yesterday since I was a work so I opted to go in today on my day off. I took in the receipt and spoke with hector about it and he assured me it would be resolved. He brought me over to Midori, the teller who processed the transaction yesterday, and she had no idea how to fix it. She called over Peter who helped, he thought it was just a transfer that needed to be done and when she said no, it was on a completely different account he seemed appalled. He showed her how to fix it and explained what needed to be done. Midori had no interest in apologizing for her mistake, she ignored me for most of the transaction and said "well this is awkward". I told her that she should not let it happen again and she very rudely said "ok" and then instructed (not asked) me to swipe my card, confirm the deposit and select a receipt. I mentioned that I work with customers personal information in a medical field and that it would be a huge deal if I had put someone else's information on a file that wasn't their own. Midori rolled her eyes at me and continued to talk to Peter. You do not roll your eyes at customers, especially if it is your mistake. It is super unprofessional, it is rude and it is childish. You should apologize, reassure the customer that it will not happen again and offer a resolution. That's customer service 101. You are representing a national bank with thousands upon thousands of customers and it is not ok to deposit someone's money in an account that is not their own. With the attitude Midori has, I doubt she has learned her lesson and I sincerely doubt she will make an effort to double check before she accesses accounts. I will not bank with her ever again, I will gladly wait for another teller who is more responsible. Peter wasn't the one responsible for her mistake and yet he apologized and said he would take care of it for me. I sincerely appreciate everyone else in that location but I will be taking a step back and considering other options for my loans, credit and investments.

    Keybank - banks - Updated May 2026

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