They did a great job building our pool. Kept us informed as long as you read the schedule they give…read moreyou. And addressed questions quickly. They stayed on schedule and completed when we were told. Work area was kept clean and professional looking. We couldn't be more happy with the outcome.

We had a pool and cage installed beginning in July. The experience was positive throughout the…read moreentire construction process. The employees on site were always respectful of my family and the property. The only delay we had was due to two hurricanes. Work was right on time as they described to me Dave was our on-site foreman, and he was very helpful all the time. The quality of the work has been exceptional and we have had no problems with our pool or pool cage. Our pool cage actually made it through the second hurricane. Timing just worked out that way. Diane was always extremely helpful when I had any questions concerning the project. Chris was very knowledgeable when she was explaining the pool construction process and picking out the colors for the deck and the pool. The price of the pool was somewhat comparable to other quality pool companies in Lee County. Remember you get what you pay for and our pool is high-quality with high-quality materials. I would recommend San Juan Pools if you're looking to build in Lee County.

Worst company ever. Never responded to a request for a quote. Waited a week and a half and was…read morecompletely ignored. If you need work or service on your pool, look elsewhere. This company has no reqard for your concerns or issues to repair your pool

Kristal Pool Construction used Yellow Duck for repair. They made problem worse. Pedro failed to put…read moreback filter canister plug then left. Luckily I found it before pump started. The leak got worse after they repaired it. Sloppy work. Stay away.

Poor customer service, communication and does not respond to billing inquiries. Was not contacted…read moreas promised to schedule installation - tech shows up without notice - removes old pump and install new - sets it on manual with no instruction or consideration of how to operate. The "new" Pentair pump installed was not the model ordered, said it was an upgrade, only to find out it was a discontinued model. Pool companies are a dime a dozen around here. Thought I found a reliable pool company to work with - guess not.

I have always been impressed by their service. I have an older pool system which has needed much…read morecare and experience. Banner pools has never up-sold me, but has always offered excellent advice and affordable solutions tailored to my situation. They also stock everything I need for my pool and spa in their store in Fort Myers.

They built our pool a few years ago and have come back for warranty work on the Pentair pump…read more The pool is back and running great! Would highly recommend for a new pool or regular maintenance on yours.

I needed warranty service for a pool pump that died. Penguin Pools was absolutely swamped,…read moreservicing people who had sustained hurricane/flooding damage. Although there were some delays, everyone I interacted with was pleasant and professional. The Company Owners took care of the warranty claims process, ordered the replacement pump, and one of them saw to the prompt installation of the new pump. I can recommend them without reservation.

Craig builds a great pool. He and his staff walked us through the process of design and choice of…read moretile and pool finish which is quite a task. Deciding to add a water feature & pool heater wasn't a problem. Follow-up with issues has been easy and prompt.

We're building a custom home in Naples and our developer selected Craig Stevens at Craig's Pacific…read morePool & Spa Center (located at 930 SE 8th Terrace, Cape Coral FL 33990; phone 239-458-8600) whom we didn't know prior. After an initial meeting, he sent us a black and white engineering drawing of the pool where we had great difficulty reading the numbers even when we enlarged them. The drawing didn't incorporate some of the things we had mentioned to him, so we felt Craig wasn't listening to us, and it didn't show how the pool would fit onto our property. So, we asked him to email us a color CAD drawing to help us in this regard. Over the next two months, we asked him over a dozen times for this CAD drawing but he never responded. We complained to our master builder about him, but they wouldn't change from Craig's Pacific Pools (likely because Craig won their business by giving them the lowest price..red flag). Out of frustration, we met with a key person at Nassau Pools in Naples, who had wonderful ideas, and provided us with a beautiful color CAD drawing the next morning. Our builder said they wouldn't switch to Nassau (but we found out later that our builder had hired Nassau Pools to build pools for 2 of their model homes) so we provided their CAD drawing to Craig's Pacific Pool and Spa Center. This Nassau Pools CAD drawing was excellent, but no one noticed that the depth of the maybe 6-inch shelf holding 3 bubblers wasn't specified. Instead of asking for this important depth info, Craig decided to build our pool by assuming we wanted a "bench" that was about 3-4 feet deep, and installed bubblers that didn't even break the surface of the water. We had said we wanted the soothing sounds of the bubblers, like most customers would want. We had a meeting with Craig, and asked why he didn't ask anyone how deep the shelf should be before building, and he just shrugged his shoulders and said he it wasn't his job to do that, the plan should have had that info. OMG. He then seemed to complain that the bubblers didn't even break the water level, but he was the one who decided to build them to that height. We found out later from many friends in Naples that Craig Stevens at Craig's Pacific Pool &Spa is known as one of the worst pool builders in Naples, and only wins business with developers by being the lowest cost pool builder. He is NOT a creative pool designer who can even do a CAD drawing, and he's a clueless older man who has trouble communicating anything. He seemed nice enough, but when we were giving him tough feedback his reaction was to smile and slightly laugh. Very unprofessional and not someone any customer would want building their pool or spa. If you want a quality pool designed and built, you'd do well to stay away from Craig at Craig's Pacific Pools.

Have been doing business with Pool Pro for about 4 years now. They have resurface my in-ground…read morepool, install a new salt water system, new heater and a pump on my 26 year old pool system. I am very please with their work. Very professional. They also helped me when we lifted our ground level home because of damage suffered from the 3 hurricanes. They came out and removed all my equipment and stored it in their shop while our house was being repair. That was service I never expected but Joe and his crew and the best. We also use them for our weekly service and are very happy with the water treatment they provide.

I would highly recommend Pool Pros Inc of Fort Myers that just completed our Spa tile/coping…read morerepair. Dan Sheppard the General Manager oversaw the project to repair our spa and Marcello, Jim and PJ were very knowledgeable and provided top notch work and service. Thank you, Jane W.

They showed up bright and early and did the job quickly and professionally and the cost was less…read morethan the estimate.

Office staff was yelled and belittled while on phone getting a quote. Very unprofessional. Hung up…read morephone and will not do business.

I was very happy with the workmanship when the pool was refinished and the new patio installed, but…read morecustomer service is the worst I have ever experienced. I made the final payment with just a few things left to be done, and they never showed up. I've been trying to get them to give me the safety key to get into the skimmer box for 3 months and they haven't dropped it off. I am very disappointed in their service and would never recommend them again to anyone.

Very happy with my new pool! Great company that was very professional. Quality work and completed…read moresooner than I expected. Highly recommend