We were extremely disappointed with the Christmas walking tour. We were told to come anytime after 530 and that it was a walking tour. We got there at 630 to find out we only had until 730pm to do the tour. Furthermore, we were told only 5 homes were open on the night of our tour, and that only *2* of them were actually walking distance, in opposite directions. We had driven around for 20 minutes looking for parking for our group with 2 cars and 3 strollers, so there was no chance we were going to be able to load up to drive to another home, because the starting point was in Cape May Proper on the Washington Mall. The first house we went to was not Victorian, it was very very modern and newly redone, and decorated for the NBA because the owner became an NBA player, which was great- but not festive in the least. At that point we didn't have time to trek the opposite direction for house #2. The entire trip was a bust. We came to town for this tour which was advertised as walking tour of Cape May *Victorian* homes decorated for Christmas. We got none of the things advertised and paid $350 for the 8 tickets. The worst part is when I called to explain the chain of unfortunate events, saying 4 of us will definitely try another tour in the future but that this was not what we paid for, the director of MAC events, Janice, argued on the phone with me for 5 minutes over and over again. I kept explaining our experience above and she just kept arguing about what the tour is supposed to be- not what we received. I said we need a refund in order to give future tours a try. She finally relented and agreed to a refund, and when I thanked her she hung up on me- clearly a reflection of how they value the customer experience at MAC. Regardless of her unprofessional behavior, we will give a different tour another try. We will definitely be cautious in trying future tours but would never recommend the Christmas walking tour one to anyone. read more

We decided to devote one day to being 'touristy' in CM & spent a Sunday in July checking out all the local places. This trolley tour did not disappoint at all! The guide was extremely knowledgeable & kudos to the driver, CM is rich in history & there were plenty of great stories told. We took the basic show us all around CM tour & tell us about the homes & characters that lived here many moons ago. The homes are really gorgeous to look at & since this was only day 2 of our vaca we could appreciate it all the more later on during the week while walking. A thoroughly enjoyable way to learn the history of CM, highly recommend & reasonable price per ticket. read more

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Cape May Trolley tours are great. I've done the day and night tours on all subjects offered and I truly enjoyed the tours. The only tour I suggest at night is the haunted trolley tour as it gets you more in the mood to hear about the cape May ghosts. Today we did the historic tour and there were so many things I didn't know. Our tour guide was fabulous. We did the combo tour and had a look inside the emblem house. So interesting read more

We really liked both our tour of the Emlen Physick Estate and the Spirits and Oddities trolley tour! It was really cool getting to learn about the Victorian homes (and spooky ghosts) of Cape May and seeing so many authentic artifacts (furniture, art, and decor) from the Victorian era. read more

My family has loved the Cape May MAC ghost tours throughout the year! This past weekend, we did the spirits and oddities trolley tour. Mary our guide was a fantastic story teller. We had some rowdy guests on our tour and she was great at respectfully doing her best to keep the noise level down. Please be respectful to guides and guests on these tours!! My only complaint was the tour felt a little short. I wish it was a bit longer and that the driver paused a little more in front of the houses that were being discussed. I definitely recommend these tours whether it is your first or hundredth time in Cape May! read more

The Christmas candlelight house tour on 12/6/25 was a bust. They sold way too many tickets and the lines to get in each house are very long and move very slow. Then after finally getting in the decorations were lackluster compared to years past. We only got into 4 houses. This would be my 3rd and last time doing this tour. The first time we went 10 years ago was amazing it's disappointing that they let this magical evening become something negative. read more

Great job with the Holiday lights trolley ride thru cape may. Our host was very friendly and informative. My wife enjoyed it, is it worth $20 a head not so sure but it was something my wife wanted to do....happy wife...happy life. Trolley is open air, dress warm No food or drink allowed on the Trolley....that's right folks not even Hot Chocolate. Pickup and drop off is at the top of Washington st. Plenty of parking available. read more

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Recently attended The Murder Mystery at The Chalfonte. The evening began by the hostess/organizer greeting you. You were not greeted in a welcoming, friendly manner. The organizers were more like drill Sargents. The waitstaff were rude, no smiles, no asking if everything was ok or of you needed anything. Customer service at The Chalfonte was definitely lacking. The show itself being advertised as solving the mystery, one would think involved audience participation - No!! The show definitely needs to be updated. It was so bad, it was funny. Definitely Would Not Recommended Attending. read more

attended last evening's murder mystery at the Chalfonte. An absolute disappointment in every way - the show was incredibly childish and completely missed an opportunity to engage with the audience. it wasn't a mystery to be solved by the audience. Instead, after a much too long performance, the characters revealed who commit committed the murder. Really? For $75 I expected much more. The food was just OK but the weight staff really needed to learn smile was. read more

Brenda Leonard is one of the most disrespectful people I have ever met. She publicly expressed how she did not want to play her silly instrument in front of special needs adults because they were too "distracting" and it wasn't for "them" Not only did she say this to the entire room full of people, she said it to the adults and their aides. I was embarrassed to be in the same room as such an ugly person. read more

For many years I wanted to go on the Christmas Houselighting Tour. Finally, I was able to go last year in December. WOW! What a DISAPPOINTMENT! This organization obviously sold A LOT MORE tickets than they should have! It took us several hours just to see 3 homes on the tour. The lines were like standing in line for the most exciting ride at an amusement park. Since so much time was wasted standing around waiting to get into a home (which was not decorated like I was picturing), we tried to catch a trolley. OMG. That was a joke in itself. There weren't many trolleys running and for the ones that were they were "too crowded to take on more passengers." Therefore, we were left to walk in the cold. The whole thing is about Cape May MAC making as much money as they can without regarding the comfort, safety, or care for an overall good experience for the people who paid $45 per ticket! read more

MAC does a great job making so many treasures of Cape May accessible to visitors. We have taken a couple of different trolley tours and enjoyed both. The Physick Estate Tour was not only informative, but much more fun than I expected. The view at the top of the lighthouse is well worth the effort. While you're in the area, check out this hidden gem - The WW II Lookout Tower near Sunset Beach, which is also part of the MAC system. read more

Cape May MAC - View from atop the Cape May Point Lighthouse. - Museums Near Me - Cape May, New Jersey

I sighed up for two Cape May MAC events for two adults: The Voices from Beyond tour at the Physick Estate at 3:00 pm on October 29 and the Ghost Trolly Tour on October 30. The latter was great and so my review here is exclusively reserved here for the staff at the Physick Estate. While we tried to arrive 15 minutes early for the event as advised, it turns out that Washington St. and all of its approaches were closed to traffic due to extensive roadwork. Not familiar with the area, I had to find a place to park that was within reasonable walking distance of the location. Nevertheless, we arrive at the appointed time for the event, but there was nobody at the house to let us in. I walked over to the visitor center and the woman there was no help. She told me I was late. I said the street was closed. She said she had managed to get to work on time, why couldn't I have arrived on time? I said you knew the street was closed, I did not. Plus you are from around here. Why didn't you email me a warning? You got my email when you took my money? She sent me over to the administration building. So, I walked over there. I told the woman there my situation and she said there was nothing she could do. I asked for a refund. She said they don't do refunds. After some pointless back and forth, she gave me the name and phone number of her supervisor. I called her supervisor. Nobody there, so I left a message. I still haven't received a call back nearly a week later. I have never experienced so much up-front rudeness and indifference from employees of an organization pretending to cater to tourism. I lead with politeness and was immediately and persistently rebuffed and even insulted. "Well, I could he here on time..." I would like to know why Cape May MAC would not have communicated the Washington Street maintenance to tourists with reservations to events on Washington St. I would like to know why my money cannot be refunded. I'll say again, that the Trolley Tour the following evening was fun and the staff (different people, obviously) were fun and outgoing. But I would never book another Cape May MAC event again. read more

My family did the holiday lights tour this past Saturday (December 9th, 2023) It was raining very heavily while we were waiting directly outside of the trolley's closed doors. It was me, my wife, and our 8 year old daughter. Her age is imperative to my complaint. We were absolutely soaked by the time they opened the doors for us, I told the guide that we have been waiting outside for the past 10 minutes, and all we got was a one word apology, "sorry." The driver himself was absolutely oblivious. Now for the worst part of our experience, the tour guide told a story, basically explaining how Santa is completely made up, while my 8 year old daughter, who absolutely STILL believes in Santa, say directly in front of her. So, guess what Mom and Dad had to do for the rest of the night... Yup, we had to explain to her that Santa is real, and that the lady on the tour was kidding. Maybe rethink the historical information you share if there are children present on the tour. We have made this tour a yearly tradition, for almost 10 years, we will never be attending again. read more

This review refers to the "Ghosts of Christmas Past Tour". I was very surprised by this tour as the Mid-Atlantic Center for the Arts & Humanities usually puts on good programs. However, I was terribly disappointed by this tour. When I bought tickets, I expected a drive through the older sections of Cape May with a guide telling us about the ghosts of the various building in a holiday context. However, it turns out that it was just a ride through the city with the guide reading Christmas ghost stories to us. None of it related to Cape May. I would not take this tour again or recommend it to anyone else. read more

Historic trolley tour was a nice ride through town, but could have been a little more about history and not the architectural houses. My husband was lost at the third Victorian house.nice ride but sell what the town has to offer a little bit more. We wanted to go home afterwards. read more

Just finished up the Christmas Candlelight House Tour. The tour was scheduled from 5:30-8:30. We began our tour promptly at 5:30 at the Methodist Church. The tour was lovely until we ventured out to East Cape May, where the three locations were less than spectacular and four trolleys passed the Kiwanis Club due to being full of passengers. Each time we were told another trolley would be by in five minutes. We ended up being stranded at this location for forty minutes. Because of this, we missed out on 14 of the 25 locations along the route. I'm very disappointed with the lack of organization with regards to the trolley system. Had there been more trolleys along the route, we may have been able to get to the best places we were saving for last. The establishments we were able to make it to were lovely and exceptionally accommodating. I will be contacting MAC to discuss my concerns and hope they will compensate us appropriately. read more

Absolutely horrible customer service from the Dec. 7 trolley ride crew in Cape May. After riding around for 15 minutes trying to find a place to park, we arrived at the kiosk at 6:02 for a 6:00 p.m. ride. We had previously purchased 10 tickets for $22/each. The trolley left without us, knowing that a group of ten people had previously booked tickets. We tried calling the number for the tour to ask them to hold the trolley for one minute, but there was no answer. There were only 3 people on the trolley. I knew that because, at 6:01, I flagged the trolley down a block from the kiosk. We were not allowed to board the trolley and the driver sent us back to the kiosk, where we encountered the absolutely rudest customer service rep (a short, older, dark-haired man) I have ever encountered. He did nothing to help us (refused to contact the trolley or refund our money), but would allow us to purchase tickets for another ride later in the evening. This "gentleman" even became belligerent with one of my friends. Very disappointed in the Center of "Humanities". read more

This outstanding organization helps keep the history and unique character of Cape May alive. Don't miss the excellent array of narrated trolley tours led by dedicated, friendly and knowledgeable guides. Visit the booth on the Washington Square Mall for a variety of daily activities. read more

We were two couples that recently took the Cape May Wine Trail Tour. We were taken to two different wineries in Cape May via a charming trolley. The trolley was just about full, I think there were 29 of us, mostly other couples except for a group of younger girls in the back. ( More on that in a minute ). The wineries we visited were nice, the wine was pretty good, and the folks from the wineries were all pleasant and knowledgeable and seemed to have a passion for their jobs. The tour director and our trolley driver were both very nice and cheerful. The reason I am only giving this tour two stars is due to the absolute rudeness of the group of girls on the tour. They were EXTREMELY loud the ENTIRE time, laughing and blabbing nonstop, with no regard for the other people on the trolley and tour. And to make matters even worse, as the tour went on they became increasingly drunk and even louder and more obnoxious. Our tour began at 11am and ended at 4 pm, so that is five hours of having to listen to their completely rude and annoying and painfully loud voices. They didn't seem to care one bit that they were totally pissing off the rest of us. It was so loud on the trolley that I couldn't even have a conversation with my husband, who was sitting right next to me. At least once at the winery, we could get away from them but on the trolley, it was ridiculous. We are not old folks. We love to have a good time and are not sticks in the mud. But this was really painful. I'm sure this is not the first group to get loud and drunk on a wine tour, but these girls really ruined our experience. It would have been appropriate, and welcome, if the tour director had said something to them but nothing was said. So basically, out of 29 people on this tour, 23 were annoyed by one group of inconsiderate girls. I think in the future if I decide to visit the wineries, I'll do so on my own and not a tour. We could not wait for it to end so we could get away from these loud and obnoxious girls. We all ended up with headaches. read more

This has to be one of worst wine tours I have been on. I have been on two others. I have never not been allowed to choose the wine I want to taste. At Willow Creek our trolly groups was sat down at several tables this seemed strange to me and the other guests I was seated with. On other tours we were taken to wine bar to CHOSE our wines for our tasting. A list of the different wines was presented. But this is were the disappointment starts. We are told by our host what 3 wines and 2 sangrias we going to taste! First I don't like sangria I signed up for a wine tour. Secondly the wine they presented was one dry selection and two sweet selections. I only drink dry. Everyone at our table was just as displeased as myself saying this isn't how it is done. As a group we decided to pay for a regular tasting. We were stopped by host saying even though there was 45 min left to our tour we would not be done a regular tasting and be ready to get back on trolly???? Needless to say no one our table bought any wine none of us got to taste anything we liked!!! Next back to Physick Estate for a turkey wrap. Next up Natali Winery. We were greeted for a brief talk in the vineyards then taken inside to "wine processing room". This room was extremely cold but this is where the "cheese and crackers"the tour advertised was. Disappointed again one type of lousy cheese set on top of boxes. Not at all appealing. Wine again was preselected we didn't even get a list of types of wines this winery makes! Wines presented not to my taste nor most people on our tour. After two types served in cold room they move us to outer room where a couple more preselected wines were served. I have never been on a tour where I have not bought wine from the vineyards I visited. So disappointing! My niece was planning a bachelorette weekend in Cape May I suggested they rent a limo and pay for tasting at each winery so they can make there own selections. I could not recommend this tour! read more